Choose InsertChat if
Stay with Tidio if
Explore the demo01
Add your knowledge
Import the website pages, documents, and FAQs your Tidio setup answers from, then test the common questions.
AI chatbot alternative
Tidio alternative: InsertChat vs Tidio
InsertChat is the Tidio alternative for businesses that want AI answering phone calls as well as chat. Tidio meters human and Lyro AI conversations; Free and Starter include 50 one-off Lyro conversations, and more AI starts at $32.50 a month. InsertChat answers calls, website chat, email, SMS, and WhatsApp from $98 per month with 5,000 monthly AI credits.
Our verdict on InsertChat vs Tidio
InsertChat is the stronger pick when you want AI answering every call and message from a monthly credit allowance. Tidio makes sense when website live chat is the center of your support and you want Messenger and Instagram in the same tool.
Choose InsertChat if
- You want an AI receptionist answering calls in the same inbox as chat, email, SMS, and WhatsApp.
- You want AI usage included every month: Pro includes 5,000 monthly AI credits, against 50 one-off Lyro conversations on Tidio Starter.
- You want appointments booked into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, with optional approval.
Stay with Tidio if
- You want a free plan for website live chat.
- You want Messenger and Instagram alongside chat, email, and WhatsApp.
- You want no-code Flows that react to visitor behavior, sold as an add-on from $24.17.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs Tidio at a glance
Competitor details checked on from Tidio’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
Swipe horizontally to compare →
| Compared | InsertChat | Tidio |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | Free; Starter $24.17; Growth from $49.17; Plus from $300 plus usage; Premium custom Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | Billable human conversations (50 on Free, 100 on Starter, up to 2,000 on Growth) and Lyro AI conversations Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Live chat, email, Messenger, Instagram, and WhatsApp Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | Lyro AI Agent hands conversations to your team Source |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | FAQ upload, FAQ and website scrapers, and Zendesk article import Source |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Not verified |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | Free plan; Starter $24.17 Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | Free and Starter include 50 one-off Lyro AI conversations; more need the Lyro add-on, from $32.50 a month for 50 Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from Tidio in a day
Keep Tidio live while you build and test InsertChat, then swap the install code. Most of the day goes into adding your knowledge, and the 7-day free trial covers the testing.
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Match your brand
Set the assistant’s name, logo, colors, tone, and the moments when your team should take over.
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Swap the widget
Replace the Tidio widget with the InsertChat install code or WordPress plugin, then test a few conversations.
What you get when you switch from Tidio
Website chat
Add an AI assistant to the site you already have. It answers visitors from your pages and documents, saves leads, books appointments, and hands the chat to a person when it needs one.
Explore Website chat
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionist
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxBuilt for businesses like yours
All industries ↗InsertChat, if you want AI on the phone as well as the website. It answers calls, website chat, email, SMS, and WhatsApp from your business knowledge in one shared inbox, with 5,000 monthly AI credits on Pro for calls and written conversations. Pro is $98 per month, and new customers can try it free for 7 days.
Tidio lists a free plan, Starter at $24.17, Growth from $49.17, Plus from $300 plus usage, and custom Premium pricing. It meters billable human conversations and Lyro AI conversations. InsertChat Pro is $98 per month with 5,000 monthly AI credits for calls and written conversations.
Tidio’s pricing page lists 50 one-off Lyro AI conversations on its Free and Starter plans; more need a Lyro quota, from $32.50 a month for 50. InsertChat Pro includes 5,000 monthly AI credits; how many conversations they cover depends on your model, conversation length, and tools.
Yes. InsertChat’s AI receptionist answers calls from your business knowledge, and calls reach the same shared inbox as website chat, email, SMS, and WhatsApp. Each paid plan includes one phone number; calls use credits and round up to whole minutes.
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.