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Calls, chat, and customer messages

Your AI front desk.
More time for your business.

Answer customer questions, capture leads, and help book appointments using your business knowledge. Bring your team in whenever a conversation needs a person.

No website yet? Start without one

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PhoneWebsite chatEmailSMS & WhatsApp
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Calls, messages, and customer details in one shared inbox.

InsertChat is an AI front desk for small businesses. Its AI receptionist answers phone calls, and the same assistant replies to website chat, email, SMS, and WhatsApp from your business knowledge. It captures leads, helps customers book appointments, and hands conversations to your team in one shared inbox.

A LITTLE LESS BACK-AND-FORTH

Answer customers across five channels.

Keep the next step in one place.

A call during a job. A question after closing. An email buried in the inbox. Answer from your business knowledge, capture the request, and keep the details ready for your team.

Shared inbox

Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.

Explore Shared inbox

AI receptionist

Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.

Explore AI receptionist

Website chat

Add an AI assistant to your existing website. Answer from your content, collect contact details, and hand the conversation to a person when it needs one.

Explore Website chat

Email & messaging

Connect email, SMS, and WhatsApp to your front desk. Manage customer messages and review the actions your assistant prepares in one place.

Explore Email & messaging

Scheduling

Connect your calendar so your front desk can help with appointments. Keep bookings linked to the customer and the conversation that started them.

Explore Scheduling

Contacts

Keep customer details, conversation history, notes, and preferences together. Your team can pick up where the last conversation left off.

Explore Contacts

ONE SHARED INBOX

Customer context, ready for your team.

Pick up where the conversation left off.

See what was said, who needs help, and what happens next. Your team can step in with the customer’s context already there.

Explore the shared inbox

BUILT AROUND YOUR BUSINESS

Set up your AI front desk.

Start with your knowledge and one channel.

01

Introduce your business

Add your website, service details, and FAQs. Give your front desk the information it needs to answer well.

02

Make it sound like you

Choose your tone, test a conversation, and set the moments when your team should step in.

03

Connect your channels

Bring in your website, phone, and messaging tools. Start with the channels your customers use.

Explore knowledge & answers

WORKS WITH YOUR TOOLS

Connect your calendar, email, and CRM.

Connect supported apps, choose the actions your assistant can use, and keep approval where you need it.

Explore integrations ↗
Scheduling

Google Calendar↗

Connect availability and appointment actions to your front desk.

Email

Gmail↗

Bring customer email into your workspace and connected actions.

Email

Outlook↗

Connect your Microsoft mailbox to customer conversations.

CRM

HubSpot↗

Give your assistant access to supported CRM actions.

Website chat

Shopify↗

Add AI website chat to your Shopify storefront.

Payments

Stripe↗

Use supported payment-related actions with controlled access.

Scheduling

Calendly↗

Check open times and book invitees into your Calendly event types.

Scheduling

Cal.com↗

Check open slots and create, reschedule, or cancel Cal.com bookings.

Messaging

WhatsApp↗

Answer WhatsApp Business messages from your AI front desk.

CRM

Zoho↗

Create and update Zoho CRM leads, deals, and notes from conversations.

Help desk

Zendesk↗

Create, look up, and update Zendesk tickets from conversations.

Payments

Square↗

Look up orders and payments, manage customers, and update Square bookings.

DIFFERENT BUSINESSES. SAME BUSY DAYS.

AI front desk use cases for your industry.

Frequently asked questions

About your AI front desk

Get started

InsertChat is an AI front desk for customer conversations. It combines website chat, phone, email, SMS, and WhatsApp with contacts, knowledge, scheduling, and actions in a shared workspace.

Both. One assistant answers phone calls as an AI receptionist and replies to website chat, email, SMS, and WhatsApp as a chatbot, using the same knowledge and handoff rules. Every conversation lands in the same shared inbox and contact record.

You can add website pages, documents, FAQs, YouTube content, product information, and other supported sources. Test the answers in the app and refresh the sources when your business changes.

Yes. Your team can manage conversations in the shared inbox, leave internal notes, and take over when a customer needs a person. You can also configure the topics and situations that should trigger a handoff.

You choose the tools and permissions available to your assistant. Supported actions can run automatically or wait for review, depending on your configuration. You can review action outcomes in the app.

The chat widget works on your existing website. Phone setup supports business numbers and call-forwarding options; availability depends on your region and configuration. You can test your setup before enabling it.

Yes. Customize the assistant’s identity, logo, colors, and tone. Paid plans include branding controls; custom-domain and workspace options depend on the plan.

Paid plans start at $98 per month for Pro. Growth is $198, Scale is $498, and Enterprise starts at $998 per month. Plans include credits and usage limits; model, phone, and connected-service usage can consume credits or carry additional costs.

Build your AI front desk.

Start with the questions you answer every day.

Add your business information, test the answers, and connect your first customer channel.

Get started with InsertChatExplore the demo