The AI front desk
that answers every call.

InsertChat is an AI front desk for small businesses: an AI receptionist that answers your calls, and the same assistant on website chat, SMS, email, and WhatsApp. It answers from your business knowledge, books appointments, captures leads, and hands conversations to your team in one shared inbox.

Both. One assistant answers phone calls as an AI receptionist and replies to website chat, email, SMS, and WhatsApp as a chatbot, using the same knowledge and handoff rules. Every conversation lands in the same shared inbox and contact record.

Yes. Set the AI receptionist to answer every call, only outside your opening hours, or only when your team doesn’t pick up within 5 to 60 seconds. Nights, weekends, and holidays are covered by the same plan, and every call lands in the inbox with a transcript and summary.

Yes. Use the built-in calendar or connect Google Calendar, Outlook, Calendly, or Cal.com, set your booking rules, and the assistant books, moves, and cancels appointments on calls, chats, and texts. Customers can get reminders 72 and 24 hours before.

You can add website pages, documents, FAQs, audio and video files, product information, and other supported sources. Test the answers in the app and refresh the sources when your business changes.

Yes. Your team can manage conversations in the shared inbox, leave internal notes, and take over when a customer needs a person. You can also configure the topics and situations that should trigger a handoff.

You choose the tools and permissions available to your assistant. Supported actions can run automatically or wait for review, depending on your configuration. You can review action outcomes in the app.

The chat widget installs on your existing website. In the US and Canada, keep your business number and forward calls to InsertChat. Elsewhere, use a local or toll-free InsertChat number where one is available. Number porting is not offered. Place a test call before routing customer calls.

For answering calls, almost always. Pro is $98 a month for calls, website chat, texts, and email. The pricing page compares that with a full-time receptionist’s median wage and the published prices of human answering services, with sources and the math for a 3-minute call.

Yes. Customize the assistant’s identity, logo, colors, and tone. Paid plans include branding controls; custom-domain and workspace options depend on the plan.

Yes. New customers can try Pro free for 7 days with 500 credits to test calls, chat, and booking. A card is required at checkout, and Pro starts when the trial ends unless you cancel.

Paid plans start at $98 per month for Pro. Growth is $198, Scale is $498, and Enterprise starts at $998 per month. Plans include credits and usage limits; model, phone, and connected-service usage can consume credits or carry additional costs.