Explore the demo
Phone
Website chat
Email
SMS & WhatsApp
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inbox
Calls, chat, and customer messagesYour AI front desk.
More time for your business.
An AI receptionist answers your calls, and the same assistant replies to website chat, SMS, email, and WhatsApp from your business knowledge. Bring your team in whenever a conversation needs a person.
PhoneWebsite chatEmailSMS & WhatsApp
InsertChat / TodayOpen full demo Calls, messages, and customer details in one shared inbox.
InsertChat is an AI front desk for small businesses. Its AI receptionist answers phone calls, and the same assistant replies to website chat, email, SMS, and WhatsApp from your business knowledge. It captures leads, helps customers book appointments, and hands conversations to your team in one shared inbox.
A LITTLE LESS BACK-AND-FORTH
Answer customers across five channels.
Keep the next step in one place.
A call during a job. A question after closing. An email buried in the inbox. Answer from your business knowledge, capture the request, and keep the details ready for your team.
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionistWebsite chat
Add an AI assistant to your existing website. Answer from your content, collect contact details, and hand the conversation to a person when it needs one.
Explore Website chatAI email responder
Connect Gmail or Outlook. Your assistant drafts or sends replies, and anything sensitive waits for your team in the shared inbox.
Explore AI email responder
Scheduling
Let your front desk offer open times, book, reschedule, and cancel appointments on calls, chats, and texts. Bookings stay linked to the customer and the conversation.
Explore Scheduling
Contacts
Keep customer details, conversation history, notes, and preferences together. Your team can pick up where the last conversation left off.
Explore ContactsONE SHARED INBOX
Customer context, ready for your team.
Pick up where the conversation left off.
See what was said, who needs help, and what happens next. Your team can step in with the customer’s context already there.
BUILT AROUND YOUR BUSINESS
Set up your AI front desk.
Start with your knowledge and one channel.
01
Introduce your business
Add your website, service details, and FAQs. Give your front desk the information it needs to answer well.
02
Make it sound like you
Choose your tone, test a conversation, and set the moments when your team should step in.
03
Connect your channels
Bring in your website, phone, and messaging tools. Start with the channels your customers use.
WORKS WITH YOUR TOOLS
Connect your calendar, email, and CRM.
Connect supported apps, choose the actions your assistant can use, and keep approval where you need it.
SchedulingGoogle Calendar↗
Connect availability and appointment actions to your front desk.
EmailGmail↗
Bring customer email into your workspace and connected actions.
EmailOutlook↗
Connect your Microsoft mailbox to customer conversations.
CRMHubSpot↗
Give your assistant access to supported CRM actions.
Website chatShopify↗
Add AI website chat to your Shopify storefront.
PaymentsStripe↗
Use supported payment-related actions with controlled access.
SchedulingCalendly↗
Check open times and book invitees into your Calendly event types.
SchedulingCal.com↗
Check open slots and create, reschedule, or cancel Cal.com bookings.
MessagingWhatsApp↗
Answer WhatsApp Business messages from your AI front desk.
CRMZoho↗
Create and update Zoho CRM leads, deals, and notes from conversations.
Help deskZendesk↗
Create, look up, and update Zendesk tickets from conversations.
PaymentsSquare↗
Look up orders and payments, manage customers, and update Square bookings.
WebsiteWordPress↗
Install the AI chat widget on WordPress with the plugin or the install code.
CRMMicrosoft Dynamics 365↗
Create Dynamics 365 leads, contacts, and cases from customer conversations.
DIFFERENT BUSINESSES. SAME BUSY DAYS.
AI front desk use cases for your industry.
Home services
Capture service requests while your team is on the job.
Explore Home services
Real estate
Keep property inquiries and viewing requests moving.
Explore Real estate
Beauty & wellness
Help the next customer while you look after this one.
Explore Beauty & wellness
Healthcare
Answer the phone while your team is with patients.
Explore Healthcare
Professional services
Give every new inquiry a clear next step.
Explore Professional services
E-commerce
Answer product questions with your own catalog.
Explore E-commerceAgencies & teams
Deliver a front desk that fits each client’s business.
Explore Agencies & teams
Auto repair
Book oil changes, brake jobs, and diagnostics while your service advisor is at the counter.
Explore Auto repairRestaurants
Answer hours, menu, and reservation calls without pulling staff off the floor.
Explore RestaurantsCouriers & delivery
Take pickup requests and delivery questions while your dispatchers are busy with drivers.
Explore Couriers & deliveryParty & event rentals
Collect rental requests with dates, items, and venues while your crew delivers and sets up.
Explore Party & event rentalsPet grooming & pet stores
Book grooms by breed and coat, answer product questions, and take special orders for staff.
Explore Pet grooming & pet storesInsertChat is an AI front desk for customer conversations. It combines website chat, phone, email, SMS, and WhatsApp with contacts, knowledge, scheduling, and actions in a shared workspace.
Both. One assistant answers phone calls as an AI receptionist and replies to website chat, email, SMS, and WhatsApp as a chatbot, using the same knowledge and handoff rules. Every conversation lands in the same shared inbox and contact record.
You can add website pages, documents, FAQs, audio and video files, product information, and other supported sources. Test the answers in the app and refresh the sources when your business changes.
Yes. Your team can manage conversations in the shared inbox, leave internal notes, and take over when a customer needs a person. You can also configure the topics and situations that should trigger a handoff.
You choose the tools and permissions available to your assistant. Supported actions can run automatically or wait for review, depending on your configuration. You can review action outcomes in the app.
The chat widget installs on your existing website. In the US and Canada, keep your business number and forward calls to InsertChat. Elsewhere, use a local or toll-free InsertChat number where one is available. Number porting is not offered. Place a test call before routing customer calls.
Yes. Customize the assistant’s identity, logo, colors, and tone. Paid plans include branding controls; custom-domain and workspace options depend on the plan.
Yes. New customers can try Pro free for 7 days with 500 credits to test calls, chat, and booking. A card is required at checkout, and Pro starts when the trial ends unless you cancel.
Paid plans start at $98 per month for Pro. Growth is $198, Scale is $498, and Enterprise starts at $998 per month. Plans include credits and usage limits; model, phone, and connected-service usage can consume credits or carry additional costs.
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.