Choose InsertChat if
Stay with Goodcall if
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Add your knowledge
Import the website pages, documents, and FAQs your Goodcall setup answers from, then test the common questions.
AI receptionist alternative
Goodcall alternative: InsertChat vs Goodcall
InsertChat is the Goodcall alternative for businesses that need more than a phone agent. Goodcall answers calls and bills by unique customers: $79 a month for 100, then 79¢ each, and it never meters minutes. InsertChat answers calls, website chat, email, SMS, and WhatsApp in one shared inbox from $98 per month, so website and text leads get answered too.
Our verdict on InsertChat vs Goodcall
InsertChat is the stronger pick when customers reach you by website chat, email, text, or WhatsApp as well as by phone. Goodcall makes sense when the phone is your only channel and long or repeat calls would make per-minute billing expensive.
Choose InsertChat if
- You want website chat, email, SMS, and WhatsApp answered by the same assistant as your calls.
- You want every conversation in one shared inbox, where your team picks up with the full history.
- You want 3 assistants and 3 team seats on your entry plan; Goodcall Starter includes 1 team member.
- You want appointments booked into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team approves.
Stay with Goodcall if
- The phone is your only channel and you want a dedicated AI phone agent.
- Your calls run long or callers ring back often: Goodcall bills each caller once a month and never meters minutes.
- You want calls transferred to the people you choose during the call.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs Goodcall at a glance
Competitor details checked on from Goodcall’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
Swipe horizontally to compare →
| Compared | InsertChat | Goodcall |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | Starter $79, Growth $129, or Scale $299 a month, priced by unique customers; Enterprise is custom Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | Unique customers (100, 500, or 2,000 a month), then 79¢, 26¢, or 15¢ each; minutes are not metered Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Phone calls, answered by an AI phone agent Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | Transfers calls to the people you choose; transfers do not count toward limits Source |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | Not verified |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Not verified |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | $79 a month for 100 unique customers, with a free demo agent before you connect a number Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | Plans cap workers (5 to 20), external tools (1 to 15), team members (1 to 10), and call history (30 days to unlimited) Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from Goodcall in a day
Keep Goodcall answering while you build and test InsertChat. When the answers sound right, point your call forwarding at InsertChat; you can change it back at any time.
02
Set the voice and routing
Pick a voice and greeting, and choose when the AI answers: always, after hours, or when your team doesn’t pick up.
03
Test, then forward your number
Place test calls. In the US and Canada, forward your existing number to InsertChat; elsewhere, use an InsertChat number. Porting is not offered.
Carrier steps for AT&T, Verizon, T-Mobile, Spectrum, Visible, Mint Mobile, RingCentral, Comcast Business, Grasshopper, Quo (OpenPhone), Nextiva, 8x8, Zoom Phone, Vonage, Ooma Office, Rogers, Bell, TELUS, Fido, Koodo, Freedom Mobile, Virgin Plus, Videotron, iPhone, and other providers are in our call forwarding guides.
What you get when you switch from Goodcall
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
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After-hours answering
Your team’s phones ring while you’re open. After hours, or whenever nobody picks up, the AI receptionist answers, books the visit, and flags emergencies to your team.
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Scheduling
Your front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
Explore SchedulingBuilt for businesses like yours
All industries ↗InsertChat, when your customers do more than call. It answers calls, website chat, email, SMS, and WhatsApp from your business knowledge, keeps them in one shared inbox, and hands conversations to your team. Pro is $98 per month with 5,000 monthly AI credits, 3 assistants, and 3 seats, and new customers can try it free for 7 days.
Goodcall charges $79, $129, or $299 a month for 100, 500, or 2,000 unique customers, then 79¢, 26¢, or 15¢ per extra customer, and does not meter minutes. InsertChat Pro is $98 per month with 5,000 monthly AI credits, 3 assistants, and 3 team seats; calls use credits and round up to whole minutes.
Goodcall’s pricing page describes an AI phone agent and lists no chat, email, SMS, or WhatsApp channel. InsertChat answers calls, website chat, email, SMS, and WhatsApp, and every conversation reaches the same shared inbox as your calls.
Yes, in the US and Canada: keep your business number, forward calls to InsertChat, and confirm the setup with a verification call. Elsewhere, use a local or toll-free InsertChat number where one is available. Number porting is not offered.
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.