Terms

Terms of service

Read the terms that cover source management, workspace access, customer-facing deployments, data handling, and account responsibilities.

Source ownershipWorkspace accessCustomer deployments

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Terms

What these terms cover

The practical areas businesses review before putting a branded assistant in front of visitors.

Website assistant use

The terms cover creating branded assistants from approved sources and deploying them across customer-facing website experiences.

Customer responsibilities

Customers remain responsible for account access, source content, deployment choices, and legal compliance for their workflows.

Review support

Larger rollouts can pair these terms with privacy, DPA, security, and procurement review.

Agreement

Terms of service

The full legal terms remain available in one place.

Overview

Welcome to InsertChat ('Company', 'we', 'us', or 'our'). By using our website, https://insertchat.com (the 'Site'), and any related products and services that link to these terms (collectively, the 'Services'), you agree to be bound by these Terms of Service ('Terms').

1. Introduction

These Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity ('you'), and InsertChat. By accessing or using the Services, you confirm that you have read, understood, and agree to abide by these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

2. Updates to Terms

We may update these Terms from time to time. Updated Terms will be indicated by an updated 'Effective Date' and will be effective immediately upon posting on the Site. It is your responsibility to review these Terms periodically to stay informed about updates. Your continued use of the Services constitutes acceptance of the updated Terms.

3. Age Restriction

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to register for or use the Services.

4. Our Services

Overview: The Services allow users to create branded AI assistants using approved website content, documents, media, and other owned sources.
Legal Compliance: You agree to comply with all applicable laws and regulations. If you access the Services from outside France, you do so at your own risk and are responsible for compliance with local laws.

5. Intellectual Property Rights

Our Rights: We own or hold the license to all intellectual property rights in the Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, trademarks, service marks, and logos (collectively, 'Content' and 'Marks').
Your Use Rights: Subject to compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access the Services and download or print a copy of any portion of the Content for personal and internal business use only. Only users on 'Reseller Friendly' subscriptions are permitted to use the Services for commercial purposes, including but not limited to integrating the Services into commercial websites, customer service platforms, and other commercial applications, in compliance with these Terms and ensure end-users are aware of and agree to these Terms.

6. User Contributions

Submissions: By sending us any question, comment, suggestion, idea, feedback, or other information about the Services (collectively, 'Submissions'), you acknowledge that we may use these Submissions to improve our Services.
Contributions: The Services may allow you to post or upload content and materials, including but not limited to text, writings, video, audio, photographs, graphics, comments, reviews, and personal information (collectively, 'Contributions'). By posting Contributions, you retain full ownership of your Contributions. InsertChat does not claim any ownership rights in your Contributions and will not use, display, modify, distribute, or reproduce your Contributions for any purpose.

7. Prohibited Activities

You agree not to:

Engage in any illegal activities
Upload harmful content, such as viruses or malware
Use automated systems without our consent
Harass or abuse other users
Violate any local, national, or international law
Collect personal data of other users

8. User Registration

Account Security: To use certain features of the Services, you may be required to register an account. You are responsible for maintaining the confidentiality of your password and accept responsibility for all activities that occur under your account.
Account Information: You agree to provide current, complete, and accurate information and to update this information as necessary. We reserve the right to remove, reclaim, or modify any username that we determine, at our sole discretion, is inappropriate, obscene, or otherwise objectionable.

9. Purchases and Payments

Payment Methods: We accept Visa, Mastercard, and American Express.
Accurate Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services.
Non-Refundable: All purchases are non-refundable. By making a purchase, you agree to this no-refund policy.
No Chargebacks: By using our Services and making any purchasing decisions, you agree not to file a chargeback for any reason. You waive any rights to chargeback claims you might have under any applicable laws.
Cancellation: You can cancel your subscription at any time through your account settings. We cannot cancel subscriptions on your behalf. Your cancellation will take effect at the end of the current paid term.

10. Waiver of Right of Withdrawal

By using our Services, you acknowledge and agree that any statutory rights of withdrawal or cancellation offered by the laws of your jurisdiction will not apply to the Services. All purchases, including subscriptions, are final and non-refundable.

11. Termination

We reserve the right, at our sole discretion and without notice or liability, to deny access to and use of the Services to any person for any reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms or any applicable law. We may terminate your use or participation in the Services or delete your account without warning. If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name or the name of any third party.

12. Privacy Policy

We care about your data privacy and security. Please review our Privacy Policy for details on how we handle your personal information. By using the Services, you agree to be bound by our Privacy Policy.

13. Dispute Resolution

For any disputes arising from the use of our Services, you agree to first contact us to seek a resolution. The European Commission provides an online dispute resolution platform that you can access for further assistance.

14. Governing Law

These Terms are governed by and interpreted following the laws of France. You agree that any disputes will be resolved in the courts of France, without regard to its conflict of law provisions.

15. Disclaimer

The Services are provided on an 'as-is' and 'as-available' basis. We disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

16. Limitation of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services, even if we have been advised of the possibility of such damages.

17. Indemnification

You agree to indemnify, defend, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of your Contributions, use of the Services, breach of these Terms, violation of a third party's rights, or any harmful act toward any other user of the Services.

18. User Data

We will maintain certain data that you transmit to the Services for managing performance, but you are solely responsible for all data that you transmit. We are not liable for any data loss or corruption, and you waive any right of action against us arising from such loss or corruption.

19. Electronic Communications

By visiting the Services or sending us communications electronically, you consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, and records.

20. California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing.

21. Miscellaneous

These Terms constitute the entire agreement between you and InsertChat. If any portion of these Terms is deemed unlawful, void, or unenforceable, that portion is severable and does not affect the validity of the remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Terms.