Explore the demo
Connect your mailbox
Set up supported Gmail or Outlook connections and manage customer emails from the inbox.
AI email responder
An AI email responder that drafts replies from your business knowledge.
Connect Gmail or Outlook. Your assistant drafts or sends replies, and anything sensitive waits for your team in the shared inbox.
Plans from $98 per month · 7-day free trial
An AI email responder reads incoming customer email and prepares replies from your business information. InsertChat connects to Gmail or Outlook, drafts answers for your team to approve or sends them on the rules you set, and holds back messages where it is unsure, the customer is upset, or the topic is a complaint, payment, or legal matter.
InsertChat / Inbox · EmailOpen full demo 
Drafts first, sending when ready
Review drafts, then turn on automatic replies with a send delay and a business-hours rule.
Sensitive email waits for you
Complaints, upset customers, and payment or legal topics are held for a person to answer.
Set up your AI email responder
01
Connect the mailbox
Authorize the Gmail or Outlook account your customers already write to. Their side of the conversation doesn’t change.
02
Start with drafts
The assistant drafts replies from your knowledge, and your team reviews and sends them from the shared inbox.
03
Switch on sending
Let replies send on their own after a delay of up to 10 minutes, during business hours only if you prefer.
Will the AI send emails without my approval?
Only after you turn on automatic replies. Start with drafts that your team reviews in the inbox. When you switch to sending, add a delay of up to 10 minutes and limit sending to business hours if you want. Emails where the assistant is unsure, the customer is upset, or the topic is a complaint, payment, or legal matter still wait for a person.
What does the AI email responder answer from?
The same knowledge your phone and chat assistant uses: your website pages, documents, FAQs, and the instructions you write. Update a policy once and email, calls, chat, and texts all use the new answer. Test common questions before you let it send.
Which emails does it answer, and which does it skip?
It answers customer questions your knowledge supports, such as prices, hours, services, availability, and policies. Newsletters, delivery notices, and obvious spam go to the Spam view. Emails where it is unsure, the customer is upset, or the topic is a complaint, payment, or legal matter wait for a person.
Can it book appointments from an email?
Yes, once automatic replies are on and a calendar is connected with booking allowed. The assistant offers open times and books the one the customer confirms, and its reply is checked before the booking runs. Drafts never book anything: your team confirms the time when it sends the reply.
How is this different from an AI writing assistant in Gmail?
Writing assistants help you type faster, one email at a time. InsertChat answers on behalf of your business: it reads the customer’s question, replies from the knowledge your phone and chat assistant already use, books appointments, and keeps every email thread in the same shared inbox as your calls and texts.
How much does an AI email responder cost?
Email answering is part of every paid plan, starting at $98 per month with monthly AI credits shared across your channels. Credit use depends on the model you choose and the length of each conversation. New customers can try Pro free for 7 days.
AI email answering by industry
All industries ↗- Law firmsTake new client intake calls and book consultations while your attorneys are in court.
- AccountingBook tax appointments and answer document questions while your accountants work on returns.
- InsuranceCollect quote details and answer policy FAQs while your licensed agents are on other calls.
- Property managementTake maintenance requests from residents and showing requests from renters, day or night.
- Interior designAnswer fee questions, gather the brief, and book discovery calls while you’re with clients.
- ContractorsBook site visits for new remodels and take messages from clients and subs while you build.
Connect the rest of your front desk
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inbox
AI text messaging
Customers text your InsertChat number and get answers from your knowledge. Your team sees every thread in the shared inbox and can step in.
Explore AI text messaging
Actions & approvals
Give your front desk the tools to act on a conversation. Choose what it can do automatically and what your team needs to review.
Explore Actions & approvalsUse the supported Gmail or Outlook connection for the mailbox you use with customers. Authorize the account, complete mailbox setup, and review the email actions and permissions in your workspace.
Yes. Add a signature in the mailbox settings and it is added to the assistant’s replies automatically. Your team can still review each draft, signature included, before it goes out.
Only if you let it. Turn on “Only reply during business hours” and automatic sending pauses outside the opening hours and time zone in your business profile. If those hours are missing or unclear, automatic sending pauses too.
Texts and WhatsApp messages land in the same shared inbox as email, calls, and website chat, and the assistant answers them from the same knowledge. Each channel has its own setup, and SMS and WhatsApp can carry their own charges.
Facts last reviewed .
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.