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Email & messaging

AI email and messaging, together in one inbox.

Connect email, SMS, and WhatsApp to your front desk. Manage customer messages and review the actions your assistant prepares in one place.

InsertChat / Inbox · EmailOpen full demo

Connect your mailbox

Set up supported Gmail or Outlook connections and manage customer emails from the inbox.

Meet customers in their channel

Configure SMS and WhatsApp alongside your phone and website. Channel availability depends on your setup.

Choose how actions run

Set permissions for supported actions and keep approval where your team needs it.

Connect the rest of your front desk

Shared inbox

Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.

Explore Shared inbox

Actions & approvals

Give your front desk the tools to act on a conversation. Choose what it can do automatically and what your team needs to review.

Explore Actions & approvals

Contacts

Keep customer details, conversation history, notes, and preferences together. Your team can pick up where the last conversation left off.

Explore Contacts

Email & messaging: common questions

Setup, capabilities, and team control

Use the supported Gmail or Outlook connection for the mailbox you use with customers. Authorize the account, complete mailbox setup, and review the email actions and permissions in your workspace.

Yes. Configure the supported messaging channels alongside your mailbox, phone, and website chat. Channel availability and setup requirements vary; test each connection before relying on it for customer communication.

Choose the supported actions available to the assistant and configure their permissions. Actions can run automatically or wait for review, depending on your configuration, and their outcomes remain available in the app.

Build your AI front desk.

Start with the questions you answer every day.

Add your business information, test the answers, and connect your first customer channel.