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AI receptionist alternative
Dialpad AI Receptionist alternative: InsertChat vs Dialpad AI Receptionist
InsertChat is a Dialpad AI Receptionist alternative for businesses that want a published price and one inbox for every channel. Dialpad’s AI receptionist runs on Dialpad AI Agents, sold as a pool of credits billed per conversation, with no dollar price on its pricing page. InsertChat answers calls, website chat, email, SMS, and WhatsApp from $98 per month.
Our verdict on InsertChat vs Dialpad AI Receptionist
Choose InsertChat if
- You want to see the price before talking to sales: Pro is $98 per month with 5,000 monthly AI credits.
- You want website chat, email, SMS, and WhatsApp answered by the same assistant as your calls, in one shared inbox.
- You want to keep your current phone provider and forward calls to InsertChat in the US and Canada.
- You want to set it up yourself and test it today: Pro comes with a 7-day free trial with 500 credits.
- You want answers from your website, documents, questions and answers, audio and video files, and product information.
Stay with Dialpad AI Receptionist if
- Your company already runs on Dialpad for calling or its contact center and wants AI answering inside it.
- You want calls routed to people or departments by intent, with rules by time of day, day of week, department, or person.
- You want to pay for AI only when it looks something up or takes an action.
- You want business phones, contact center, and AI agents from one vendor.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs Dialpad AI Receptionist at a glance
Competitor details checked on from Dialpad’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
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| Compared | InsertChat | Dialpad AI Receptionist |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | Conversation-based: you buy a pool of AI Agent Credits Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | Conversations, billable only when the AI retrieves information or takes an action Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Inbound calls; Dialpad AI Agents also cover digital channels Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | Routes calls to a person by intent, with the full conversation context Source |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | Not verified |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Checks availability and books, reschedules, or confirms times during the call, where set up Source |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | Not published: the pricing page lists no price for AI Agent Credits Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | Covers straightforward scheduling; involved cases often fall to a broader AI customer service agent Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from Dialpad AI Receptionist in a day
Keep Dialpad AI Receptionist answering while you build and test InsertChat. When the answers sound right, point your call forwarding at InsertChat; you can change it back at any time.
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Set the voice and routing
Pick a voice and greeting, and choose when the AI answers: always, after hours, or when your team doesn’t pick up.
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Test, then forward your number
Place test calls. In the US and Canada, forward your existing number to InsertChat; elsewhere, use an InsertChat number. Porting is not offered.
Carrier steps for AT&T, Verizon, T-Mobile, Spectrum, Visible, Mint Mobile, RingCentral, Comcast Business, Grasshopper, Quo (OpenPhone), Nextiva, 8x8, Zoom Phone, Vonage, Ooma Office, Rogers, Bell, TELUS, Fido, Koodo, Freedom Mobile, Virgin Plus, Videotron, iPhone, and other providers are in our call forwarding guides.
What you get when you switch from Dialpad AI Receptionist
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
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After-hours answering
Your team’s phones ring while you’re open. After hours, or whenever nobody picks up, the AI receptionist answers, books the visit, and flags emergencies to your team.
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Scheduling
Your front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
Explore SchedulingBuilt for businesses like yours
All industries ↗Dialpad doesn’t publish a dollar price for it. Its pricing page describes conversation-based pricing: you buy a pool of AI Agent Credits, and a conversation is billable only when the AI retrieves information or takes an action. InsertChat Pro is $98 per month, or $81.67 per month billed annually, with 5,000 monthly AI credits.
Dialpad says its AI Agents greet callers, handle routine requests, and route calls that need a person by intent, passing along the full context. Where set up, they check availability and book, reschedule, or confirm times during the call; Dialpad notes that involved scheduling often falls to a broader AI customer service agent.
No. InsertChat is an AI front desk, not a business phone system. In the US and Canada, keep your number with your current provider and forward calls to InsertChat; elsewhere, use a local or toll-free InsertChat number. Each paid plan includes one number, and additional numbers are $10 per month.
InsertChat routes before the AI answers instead of transferring mid-call. Set weekly hours, your time zone, and a ring time from 5 to 60 seconds: your team’s phone rings first, and the AI answers after hours or when nobody picks up. Conversations that need a person are flagged in the shared inbox with the full transcript.
Dialpad’s AI receptionist page covers inbound calls, and Dialpad describes its AI Agents as voice and digital. InsertChat answers calls, website chat, email, SMS, and WhatsApp in one shared inbox, where your team takes over any conversation.
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