Explore the demo
Keep the conversation together
Read messages and call context alongside the contact record, wherever a customer reaches you.
Shared inbox
One shared inbox for every customer conversation.
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
InsertChat / InboxOpen full demo 
Step in when it matters
Take over a conversation, leave an internal note, and bring a teammate up to speed.
Know what needs you
Use open, resolved, spam, and needs-you states, with categories, tags, and saved replies.
Connect the rest of your front desk
Contacts
Keep customer details, conversation history, notes, and preferences together. Your team can pick up where the last conversation left off.
Explore Contacts
Email & messaging
Connect email, SMS, and WhatsApp to your front desk. Manage customer messages and review the actions your assistant prepares in one place.
Explore Email & messaging
Actions & approvals
Give your front desk the tools to act on a conversation. Choose what it can do automatically and what your team needs to review.
Explore Actions & approvalsOnce connected, website chat, phone, email, SMS, and WhatsApp conversations are available in the workspace. The inbox keeps the conversation and customer details together so your team can continue in context.
Configure the topics and situations that need a person. Your team can open the conversation, review the history, add an internal note, and take over the reply. Test the handoff before enabling a channel for customers.
Use open, resolved, spam, and needs-you states to track attention. Categories, tags, internal notes, and saved replies help teammates understand and respond to the request.
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.