Choose InsertChat if
Stay with LiveChat if
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Add your knowledge
Import the website pages, documents, and FAQs your LiveChat setup answers from, then test the common questions.
AI chatbot alternative
LiveChat alternative: InsertChat vs LiveChat
InsertChat is a LiveChat alternative for businesses that want AI answering phone calls as well as chat. LiveChat’s pricing page now sells Text plans at $19 or $79 per user a month billed annually, with 10 or 200 AI resolutions; ChatBot.com lists the same plans. InsertChat covers calls, website chat, email, SMS, and WhatsApp from $98 per month.
Our verdict on InsertChat vs LiveChat
Choose InsertChat if
- You want the AI to answer phone calls, with calls in the same inbox as chat, email, SMS, and WhatsApp.
- You want a flat plan for the team: Pro is $98 per month with 3 seats, where Text prices each user.
- You want AI usage drawn from one monthly allowance (5,000 monthly AI credits on Pro) rather than counted resolutions.
- You want the assistant to book appointments into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com.
Stay with LiveChat if
- You sell online and want chat-based selling through Shopify, which every Text plan lists.
- You want proactive chat campaigns and live visitor tracking on your site.
- You want a 14-day trial without a credit card.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs LiveChat at a glance
Competitor details checked on from LiveChat’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
Swipe horizontally to compare →
| Compared | InsertChat | LiveChat |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | Text plans per user: Essential $19 and Growth $79 a month billed annually ($25 and $99 monthly); Enterprise custom Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | Users, plus AI resolutions: 10 a month on Essential and 200 on Growth; 50 more cost $49.50 Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Website chat, WhatsApp, Messenger, SMS, and email in one inbox on every plan Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | Human takeover from the AI Agent; chat supervision and takeover on Growth Source |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | Help articles, internal docs, URLs, and PDFs, up to 50 MB per file Source |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Not verified |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | $19 per user a month billed annually (Essential), with 1 AI Agent and 10 AI resolutions Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | Essential keeps 60 days of chat history; existing LiveChat plans must move to Text for these features Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from LiveChat in a day
Keep LiveChat live while you build and test InsertChat, then swap the install code. Most of the day goes into adding your knowledge, and the 7-day free trial covers the testing.
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Match your brand
Set the assistant’s name, logo, colors, tone, and the moments when your team should take over.
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Swap the widget
Replace the LiveChat widget with the InsertChat install code or WordPress plugin, then test a few conversations.
What you get when you switch from LiveChat
Website chat
Add an AI assistant to the site you already have. It answers visitors from your pages and documents, saves leads, books appointments, and hands the chat to a person when it needs one.
Explore Website chat
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionist
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxBuilt for businesses like yours
All industries ↗LiveChat’s pricing page lists Text plans at $19 per user a month billed annually ($25 monthly) for Essential and $79 ($99 monthly) for Growth. Three Growth users cost $237 a month billed annually. InsertChat Pro is $98 per month, or $81.67 per month billed annually, with 3 seats and 5,000 monthly AI credits.
ChatBot.com’s pricing page now lists the same Essential, Growth, and Enterprise plans, presented with Text’s AI Agent, at $19 and $79 per user a month billed annually. Its AI Agent learns from help articles, internal docs, URLs, and PDFs. InsertChat’s assistant learns from website URLs, documents, questions and answers, audio and video files, and product information, and it also answers phone calls.
LiveChat counts a resolution when the AI directly solves a customer question, and several questions in the same chat count once. Essential includes 10 a month and Growth 200, with 50 more for $49.50. InsertChat meters AI credits from one monthly allowance; use depends on the model, conversation length, knowledge processing, and tools.
LiveChat’s pricing page lists website chat, WhatsApp, Messenger, SMS, and email, and does not list a phone channel. InsertChat’s AI receptionist answers calls on your business number. In the US and Canada you can forward an existing number; elsewhere you use an InsertChat local or toll-free number.
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