Choose InsertChat if
Stay with Freshchat if
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Import the website pages, documents, and FAQs your Freshchat setup answers from, then test the common questions.
AI chatbot alternative
Freshchat alternative: InsertChat vs Freshchat
InsertChat is a Freshchat alternative for businesses that want one AI answering calls and messages without per-agent pricing. Freshchat lists a free plan for up to 10 agents, then $19, $49, or $79 per agent a month billed annually, with Freddy AI Agent sessions at $49 per 100 after the first 500. InsertChat starts at $98 per month.
Our verdict on InsertChat vs Freshchat
Choose InsertChat if
- You want AI answering phone calls in the same product and inbox as chat, email, SMS, and WhatsApp.
- You want a flat plan: Pro is $98 per month with 3 seats and 5,000 monthly AI credits, with no AI session packs to buy.
- You want the assistant to book appointments, with optional approval by your team.
- You want bilingual answering: the assistant follows the customer’s language, with 58 business languages to choose from.
Stay with Freshchat if
- You want a free plan for up to 10 agents with a chat widget, shared inbox, and email.
- You want LINE and Google Business Messages alongside WhatsApp and SMS, which Growth lists.
- You need conversations translated across more than 45 languages, which Freshchat lists on Pro and Enterprise.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs Freshchat at a glance
Competitor details checked on from Freshchat’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
Swipe horizontally to compare →
| Compared | InsertChat | Freshchat |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | Per agent: Free for up to 10 agents; Growth $19, Pro $49, and Enterprise $79 a month billed annually Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | Agents, plus Freddy AI Agent sessions: the first 500 included, then $49 per 100 Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Web and mobile chat and email on every plan; Messenger, Instagram, SMS, WhatsApp, LINE, and Google Business Messages from Growth; voice through Freshcaller Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | Shared inbox on every plan, including Free Source |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | Not verified |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Not verified |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | Free for up to 10 agents; Growth $19 per agent a month billed annually, with Freddy AI Agent Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | Freddy AI Agent is not on Free; Freddy AI Copilot is $29 per agent a month on Pro and Enterprise; Freshcaller voice starts from $15 per agent a month Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from Freshchat in a day
Keep Freshchat live while you build and test InsertChat, then swap the install code. Most of the day goes into adding your knowledge, and the 7-day free trial covers the testing.
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Match your brand
Set the assistant’s name, logo, colors, tone, and the moments when your team should take over.
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Swap the widget
Replace the Freshchat widget with the InsertChat install code or WordPress plugin, then test a few conversations.
What you get when you switch from Freshchat
Website chat
Add an AI assistant to the site you already have. It answers visitors from your pages and documents, saves leads, books appointments, and hands the chat to a person when it needs one.
Explore Website chat
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionist
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxBuilt for businesses like yours
All industries ↗Freshchat lists Free for up to 10 agents, then Growth at $19, Pro at $49, and Enterprise at $79 per agent a month billed annually. Freddy AI Agent includes the first 500 sessions, then $49 per 100. InsertChat Pro is $98 per month with 3 seats and 5,000 monthly AI credits.
Freshchat’s pricing page sells voice separately through Freshcaller, starting from $15, $39, or $69 per agent a month depending on the tier. InsertChat’s AI receptionist answers calls on every paid plan, with one phone number included and calls drawn from the same credits as chat and email.
No. Freshchat’s pricing page lists Freddy AI Agent on Growth, Pro, and Enterprise, with the first 500 sessions included and $49 per 100 after that. Freddy AI Copilot is a separate $29 per agent a month add-on on Pro and Enterprise. InsertChat includes AI answers and team handoff on every plan.
Yes. New customers can try Pro free for 7 days with 500 credits; a card is required at checkout. Freshchat’s trial gives 14 days of its Enterprise plan. Test both on the same customer questions before you move your widget.
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