Choose InsertChat if
Stay with Chatling if
Explore the demo01
Add your knowledge
Import the website pages, documents, and FAQs your Chatling setup answers from, then test the common questions.
AI chatbot alternative
Chatling alternative: InsertChat vs Chatling
InsertChat is a Chatling alternative for businesses that want calls answered by the same AI as their website chat. Chatling meters AI credits, with a free plan, Starter at $25 a month for 1,750 credits, and branding removal on Scale or as a $35 add-on. InsertChat covers calls, website chat, email, SMS, and WhatsApp from $98 per month.
Our verdict on InsertChat vs Chatling
Choose InsertChat if
- You want the AI to answer phone calls on your business number; Chatling’s voice minutes are speech-to-text input inside chat.
- You want 3 assistants and 3 seats on your entry plan, with credits shared by calls and chat.
- You want booking into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, with optional approval.
- You want email and SMS conversations answered in the same inbox as chat and calls.
Stay with Chatling if
- You want to start free and move to a low-cost paid plan: Starter is $25 a month.
- You want Instagram, Messenger, or Telegram alongside website chat and WhatsApp.
- You want a visual workflow builder with actions per agent, from 2 on Free to 12 on Scale.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs Chatling at a glance
Competitor details checked on from Chatling’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
Swipe horizontally to compare →
| Compared | InsertChat | Chatling |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | Free; Starter $25, Growth $75, and Scale $295 a month, or $21, $63, and $246 billed annually Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | AI credits: 200, 1,750, 6,000, or 35,000 a month, with use per message set by the AI model; 1,000 more cost $10 Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Web on every plan; WhatsApp, Instagram, Messenger, Telegram, and API on paid plans Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | Live chat with canned responses; round-robin routing of handed-off conversations on Growth and Scale Source |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | Knowledge base measured in characters: 500,000 on Free up to 100 million on Scale, with auto-sync from Starter Source |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Cal.com listed among integrations Source |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | Free plan with 200 AI credits; Starter $25 a month, or $21 billed annually Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | Removing “Powered by Chatling” needs Scale or a $35 a month add-on; Free has 1 seat and 1 AI agent Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from Chatling in a day
Keep Chatling live while you build and test InsertChat, then swap the install code. Most of the day goes into adding your knowledge, and the 7-day free trial covers the testing.
02
Match your brand
Set the assistant’s name, logo, colors, tone, and the moments when your team should take over.
03
Swap the widget
Replace the Chatling widget with the InsertChat install code or WordPress plugin, then test a few conversations.
What you get when you switch from Chatling
Website chat
Add an AI assistant to the site you already have. It answers visitors from your pages and documents, saves leads, books appointments, and hands the chat to a person when it needs one.
Explore Website chat
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionist
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxBuilt for businesses like yours
All industries ↗Chatling lists a free plan with 200 AI credits, Starter at $25 a month with 1,750, Growth at $75 with 6,000, and Scale at $295 with 35,000; annual billing lowers each. InsertChat Pro is $98 per month with 5,000 monthly AI credits. Each product defines credits differently, so compare by testing your real conversations.
Chatling lists voice input from Starter, which lets visitors speak a chat message that is transcribed to text. Its pricing page does not list phone call answering. InsertChat’s AI receptionist answers calls on your business number, and every paid plan includes one phone number.
Chatling removes the “Powered by Chatling” branding on its Scale plan, or as a $35 a month add-on. InsertChat includes your logo and assistant styling on every plan, and white label options with a custom domain start on Growth.
Yes. InsertChat books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team approves. Booking works in website chats, texts, and phone calls, and customers can get a text or email reminder 72 and 24 hours before the appointment.
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.