An AI chatbot for your website that answers, captures leads, and books.

How do I add an AI chatbot to my website?

Create an assistant, add your knowledge, then copy the install code from its website settings. The app gives step-by-step instructions for WordPress, Shopify, Webflow, Wix, and plain HTML: on most sites the code goes in the footer or before the closing body tag. Test the answers before publishing. After you publish, use the app’s page check to confirm the chat is live.

What can visitors do in the chat?

Ask questions, attach files, send voice messages, book an appointment when you connect a calendar, and ask for a person. Conversations that need your team are marked needs-you in the shared inbox, with the visitor’s questions already there.

Which content can the chatbot learn from?

Website pages by crawl or sitemap; PDF, Word, PowerPoint, text, and ebook files; spreadsheets such as CSV and Excel; scanned documents, read with text recognition; audio and video files, which are transcribed; product information; and questions and answers you write. Upload limits depend on your plan.

How does the chatbot avoid wrong answers?

It answers from the knowledge you add and follows your instructions. Test common questions, fill gaps in your sources, and set handoff rules so the assistant brings in a person instead of guessing when it is unsure or a visitor asks for someone.

What’s the difference between an AI chatbot and live chat?

Live chat needs a person watching the widget. An AI chatbot answers on its own, from your content, at any hour. InsertChat gives you both in one widget: the assistant answers first, and your team can take over any conversation from the shared inbox with the visitor’s questions already in view.

Does the chatbot capture leads?

Yes. When a visitor wants a follow-up or a booking, the assistant asks for a name and an email or phone number and saves a contact with the page they chatted from, the referrer, and any campaign tags in the link. A visitor who asks to buy, book, hire, or get a quote triggers a high-intent alert.

Can the same assistant answer calls and texts?

Yes. The assistant on your website can also answer phone calls, SMS, email, and WhatsApp from the same knowledge, and every conversation lands in one shared inbox with the customer’s contact record and lead source.

Can the chatbot answer in other languages?

Yes. It replies in the language the visitor writes in, from the same knowledge base, so you don’t need a translated copy of your site. Set your business language from 58 options, or keep the assistant in one language unless a visitor asks to switch.

Can I see what visitors ask the chatbot?

Every chat is in the shared inbox with the visitor’s questions, contact details, and lead source. Scale and Enterprise add conversation analytics and analysis reports that group recurring topics, so you can see which answers to improve next.

Does it work on Shopify and WooCommerce stores?

Yes. On Shopify, add the install code to your theme’s storefront layout; chat is not added to checkout. WooCommerce runs on WordPress, so you install it the WordPress way. The assistant answers product, shipping, and return questions from the pages and product information you add.

How much does a website chatbot cost?

Paid plans start at $98 per month with 5,000 monthly credits. Credit use depends on the selected model, conversation length, knowledge processing, and tools, so credits are not a fixed number of messages; at the estimator’s example rate of 10 credits per conversation, that is about 500 chats a month. New customers can try Pro free for 7 days with 500 credits.