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Knowledge & answers

An AI knowledge base built from your business content.

Bring your website, documents, FAQs, videos, and product information into one knowledge base. Test answers and fill information gaps before connecting it to customers.

InsertChat / KnowledgeOpen full demo

Bring your own sources

Add website URLs, documents, questions and answers, YouTube content, products, and other supported sources.

Keep answers current

Refresh sources and monitor training status as your services, policies, and website change.

Test before you connect

Try your assistant in the app, adjust its responses, and work through questions that need better answers.

Connect the rest of your front desk

Website chat

Add an AI assistant to your existing website. Answer from your content, collect contact details, and hand the conversation to a person when it needs one.

Explore Website chat

AI receptionist

Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.

Explore AI receptionist

Reports

Review conversation topics and activity to understand where your front desk helps and where your content needs work. Analytics and reports are included with Scale and Enterprise.

Explore Reports

Knowledge & answers: common questions

Setup, capabilities, and team control

Supported sources include website URLs, documents, questions and answers, YouTube content, and product information. Choose the source format that fits the information and check its processing status.

Check the source’s training or processing status in the app. Wait until processing finishes successfully before relying on the source for customer answers. Test relevant questions after it finishes.

Update and refresh sources when services, opening hours, policies, or products change. Test affected answers and add clear handoff instructions for questions your knowledge does not cover.

Build your AI front desk.

Start with the questions you answer every day.

Add your business information, test the answers, and connect your first customer channel.