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Customer chat with the Lyro AI agent, priced by human and Lyro conversations.
Tidio alternativeHead-to-head comparison
Tidio vs Intercom Fin: AI customer chat for small teams
Tidio suits small businesses that want a free start and chat across Messenger, Instagram, and WhatsApp. Intercom Fin suits support teams that want AI paid per resolved outcome inside Intercom. InsertChat is the stronger third option when calls matter as much as chat, covering calls, website chat, email, SMS, and WhatsApp from $98 per month.
Tidio vs Intercom vs InsertChat at a glance
Tidio details checked on from Tidio’s public pricing page; Intercom Fin details checked on from Intercom Fin’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
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| Compared | Tidio | Intercom Fin | InsertChat |
|---|---|---|---|
| Pricing model | Free; Starter $24.17; Growth from $49.17; Plus from $300 plus usage; Premium custom Source | Per-seat plans at $29, $85, or $132 (billed annually), plus $0.99 per Fin outcome; a Fin-only plan has a monthly minimum Source | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details |
| What is metered | Billable human conversations (50 on Free, 100 on Starter, up to 2,000 on Growth) and Lyro AI conversations Source | Fin outcomes ($0.99 each) and seats Source | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details |
| Channels | Live chat, email, Messenger, Instagram, and WhatsApp Source | Live chat, support email, and in-app chat included; SMS, WhatsApp, and phone are pay-as-you-go Source | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details |
| Human handoff | Lyro AI Agent hands conversations to your team Source | Fin hands conversations to agents in your preferred inbox Source | Your own team takes over in the shared inbox with the full conversation, on every plan Details |
| Knowledge sources | FAQ upload, FAQ and website scrapers, and Zendesk article import Source | Not verified | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details |
| Booking | Not verified | Not verified | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details |
| Entry price | Free plan; Starter $24.17 Source | $29 per seat (billed annually) plus $0.99 per outcome; 14-day free trial Source | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details |
| Notable limits | Free and Starter include 50 one-off Lyro AI conversations; more need the Lyro add-on, from $32.50 a month for 50 Source | SMS, WhatsApp, and phone are paid add-ons; the Fin-only plan has a minimum monthly commitment, such as 50 outcomes Source | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
How Tidio and Intercom compare
300 AI answers with two agents
On Intercom, two seats at $29 billed annually plus 300 Fin outcomes at $0.99 come to $355 a month. Tidio’s Free and Starter plans include 50 Lyro conversations for life, so steady AI use means a larger plan: Growth from $49.17 or Plus from $300 plus usage. Our check did not confirm Growth’s Lyro allowance. InsertChat Pro is $98 per month with 3 seats and 5,000 monthly AI credits.
Estimate your InsertChat usage
Channels
Tidio’s pricing page lists chat, email, Messenger, Instagram, and WhatsApp. Intercom includes chat and email, with SMS, WhatsApp, and phone as pay-as-you-go. InsertChat includes calls, website chat, email, SMS, and WhatsApp in one plan; SMS and WhatsApp can carry connected-service charges.
How AI is metered
Tidio meters billable human conversations and Lyro AI conversations. Intercom charges $0.99 each time Fin resolves a conversation. InsertChat meters AI credits from one allowance, 5,000 a month on Pro.
Phone answering
Intercom sells phone as a pay-as-you-go channel, and Tidio’s pricing page does not list phone. InsertChat’s AI receptionist answers your business number on every paid plan and books appointments.
Tidio, Intercom, or InsertChat?
Choose Tidio if
- You want a free plan for website chat, then Starter at $24.17.
- You want Messenger and Instagram in the same inbox as chat, email, and WhatsApp.
- You want AI replies included to start: Free and Starter come with 50 lifetime Lyro conversations.
Choose Intercom if
- Your support team already works in Intercom.
- You prefer paying for AI by outcome, at $0.99 each.
- Chat and email are your main channels.
Choose InsertChat if
- You want an AI receptionist answering calls in the same inbox as chat.
- You want a flat plan: Pro is $98 per month with 3 seats and 5,000 monthly AI credits.
- You want bookings in the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, with optional approval.
Compare each one with InsertChat
InsertChat vs Intercom Fin
AI agent priced at $0.99 per outcome, alongside Intercom’s per-seat plans.
Intercom Fin alternative
InsertChat pricing
Pro, Growth, Scale, and Enterprise plans with monthly AI credits, from $98 per month, plus a usage estimator for your own call and chat volume.
See plans and pricingAt entry, yes: Tidio lists a free plan and Starter at $24.17, while Intercom starts at $29 per seat billed annually plus $0.99 per Fin outcome. As AI volume grows, Tidio moves you to Growth or Plus, and Intercom adds $0.99 per outcome. InsertChat Pro is $98 per month with 5,000 monthly AI credits for calls and messages.
Tidio’s pricing page lists 50 lifetime Lyro AI conversations on its Free and Starter plans; check Tidio for the Growth and Plus allowances. InsertChat Pro includes 5,000 monthly AI credits, and how many conversations they cover depends on your model, conversation length, and tools.
Intercom lists phone as a pay-as-you-go channel, next to SMS and WhatsApp. InsertChat’s AI receptionist answers calls on every paid plan, with one phone number included and calls drawn from the same credits as chat.
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