Choose InsertChat if
Stay with Ruby if
Explore the demo01
Add your knowledge
Import the website pages, documents, and FAQs your Ruby setup answers from, then test the common questions.
Answering service alternative
Ruby alternative: InsertChat vs Ruby
InsertChat is the Ruby alternative for businesses that want an AI front desk answering first, at any hour, with their own team stepping in. Ruby’s human receptionists answer calls and chats, priced by minutes from $250 for 50 and by chats from $143 for 10. InsertChat answers calls, website chat, email, SMS, and WhatsApp from $98 per month.
Our verdict on InsertChat vs Ruby
InsertChat is the stronger pick when you want every routine call and message answered at any hour from your own knowledge, with your team handling the rest. Ruby makes sense when you want trained people, not AI, speaking with every caller.
Choose InsertChat if
- You want an AI assistant answering routine questions from your business knowledge at any hour, with your team handling the rest.
- You need email, SMS, and WhatsApp in the same inbox as calls and website chat.
- You prefer a plan with 5,000 monthly AI credits on Pro to receptionist bundles that start at $250 for 50 minutes.
Stay with Ruby if
- You want people, not AI, answering your calls and website chats.
- Your call volume fits a bundle of minutes, from 50 to 500 on Ruby’s listed plans.
- You want a human service with optional AI enhancements, which Ruby lists at no extra cost.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs Ruby at a glance
Competitor details checked on from Ruby’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
Swipe horizontally to compare →
| Compared | InsertChat | Ruby |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | Receptionist plans by included minutes, and separate live chat plans by included chats Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | Receptionist minutes (50 to 500 on listed plans) and chats (10 to 50) Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Phone calls and website live chat, with calls and texts from your business number Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | Human service: people answer calls and chats; optional AI enhancements are free Source |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | Not verified |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Scheduling is listed among the receptionist plan features Source |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | Receptionist from $250 for 50 minutes; chat from $143 for 10 chats Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | Listed receptionist plans run to $1,725 for 500 minutes, and chat plans to $520 for 50 chats Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from Ruby in a day
Keep Ruby answering while you build and test InsertChat. When the answers sound right, point your call forwarding at InsertChat; you can change it back at any time.
02
Set the voice and routing
Pick a voice and greeting, and choose when the AI answers: always, after hours, or when your team doesn’t pick up.
03
Test, then forward your number
Place test calls. In the US and Canada, forward your existing number to InsertChat; elsewhere, use an InsertChat number. Porting is not offered.
Carrier steps for AT&T, Verizon, T-Mobile, Spectrum, Visible, Mint Mobile, RingCentral, Comcast Business, Grasshopper, Quo (OpenPhone), Nextiva, 8x8, Zoom Phone, Vonage, Ooma Office, Rogers, Bell, TELUS, Fido, Koodo, Freedom Mobile, Virgin Plus, Videotron, iPhone, and other providers are in our call forwarding guides.
What you get when you switch from Ruby
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
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After-hours answering
Your team’s phones ring while you’re open. After hours, or whenever nobody picks up, the AI receptionist answers, books the visit, and flags emergencies to your team.
Explore After-hours answering
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxBuilt for businesses like yours
All industries ↗InsertChat, if you want AI to answer first. Its AI receptionist answers calls, website chat, email, SMS, and WhatsApp from your business knowledge, and your team takes over in a shared inbox when a customer needs a person. Pro is $98 per month with 5,000 monthly AI credits, and new customers can try it free for 7 days.
No. Ruby is a human service: people answer calls and live chats. InsertChat is an AI front desk: an AI assistant answers from your knowledge, and your own team takes over in the shared inbox. Ruby lists optional AI enhancements at no extra cost.
Ruby prices receptionist plans by minutes, from $250 for 50 to $1,725 for 500, and live chat by chats, from $143 for 10. InsertChat Pro is $98 per month with 5,000 monthly AI credits; calls use credits and round up to whole minutes, and connected services can add charges.
Yes, in the US and Canada: keep your business number, forward calls to InsertChat, and confirm the setup with a verification call. Elsewhere, use a local or toll-free InsertChat number where one is available. Number porting is not offered.
Build your AI front desk.
Start with the questions you answer every day.
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