Choose InsertChat if
Stay with ElevenLabs Agents if
Explore the demo01
Add your business knowledge
Add the website pages, documents, and FAQs behind your ElevenLabs Agents prompts and knowledge bases. InsertChat answers from them, so you test questions instead of editing prompts.
AI voice agent platform alternative
ElevenLabs Agents alternative: InsertChat vs ElevenLabs Agents
InsertChat is an ElevenLabs Agents alternative for businesses that want a complete AI front desk rather than a voice agent to build. ElevenAgents plans run from free with 15 call minutes to $990 for 12,375, then $0.08 per minute, with LLM usage billed separately. InsertChat answers calls, website chat, email, SMS, and WhatsApp from $98 per month.
Our verdict on InsertChat vs ElevenLabs Agents
Choose InsertChat if
- You want receptionist features ready to switch on: answers from your knowledge, contact capture, booking, and handoff to your team.
- You want calls, AI usage, and written conversations covered by one monthly credit allowance: 5,000 credits on Pro.
- You want team seats on your entry plan: Pro includes 3, while ElevenAgents adds workspace seats from Scale at $299.
- You want website chat, email, SMS, and WhatsApp in the same inbox as your calls.
Stay with ElevenLabs Agents if
- Voice comes first: you want ElevenLabs voices, and Professional Voice Clones (10 on the Business plan).
- You want to start free with 15 call minutes and create as many agents as you like.
- Your developers want to connect a custom LLM and wire up tools and workflows themselves.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs ElevenLabs Agents at a glance
Competitor details checked on from ElevenLabs’ ElevenAgents pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
Swipe horizontally to compare →
| Compared | InsertChat | ElevenLabs Agents |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | Free, Starter ($6), Creator ($22), Pro ($99), Scale ($299), and Business ($990) per month with included call minutes; Enterprise custom Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | Call minutes (15 to 12,375 included), then $0.08 per minute; text messages $0.003 each; LLM usage billed separately Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Voice calls with telephony included, a website widget, and text messages Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | A transfer-to-number tool hands phone calls to a phone number or SIP address Source |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | Knowledge bases with retrieval (RAG) on every plan Source |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Not verified |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | Free with 15 call minutes; Starter at $6 per month with 75 minutes Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | 4 to 40 concurrent calls by plan; burst calls cost $0.16 per minute; workspace seats start on Scale; external carriers bill separately Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from ElevenLabs Agents in a day
Keep ElevenLabs Agents answering while you build and test InsertChat. When the answers sound right, point your call forwarding at InsertChat; you can change it back at any time.
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Switch on calls, booking, and handoff
Pick one of 10 voices and a greeting, connect your calendar, set handoff rules, and choose when the AI answers: always, after hours, or when your team doesn’t pick up.
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Test, then forward your number
Place test calls. In the US and Canada, forward your existing number to InsertChat; elsewhere, use an InsertChat number. Porting is not offered.
Carrier steps for AT&T, Verizon, T-Mobile, Spectrum, Visible, Mint Mobile, RingCentral, Comcast Business, Grasshopper, Quo (OpenPhone), Nextiva, 8x8, Zoom Phone, Vonage, Ooma Office, Rogers, Bell, TELUS, Fido, Koodo, Freedom Mobile, Virgin Plus, Videotron, iPhone, and other providers are in our call forwarding guides.
What you get when you switch from ElevenLabs Agents
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
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After-hours answering
Your team’s phones ring while you’re open. After hours, or whenever nobody picks up, the AI receptionist answers, books the visit, and flags emergencies to your team.
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Scheduling
Your front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
Explore SchedulingBuilt for businesses like yours
All industries ↗ElevenAgents plans include call minutes, from 75 on Starter at $6 to 12,375 on Business at $990, then $0.08 per minute; LLM usage is billed separately, and burst calls cost $0.16 per minute. InsertChat Pro is $98 per month with 5,000 credits for calls and written conversations.
ElevenLabs sells its conversational AI platform as ElevenAgents: its Conversational AI page sits under ElevenAgents in the site navigation, and agent plans are priced on the ElevenAgents pricing page. This comparison covers those agent plans, not ElevenLabs’ text-to-speech subscriptions.
Yes. Pro includes 3 team seats and a shared inbox where your team reads each call transcript and takes over conversations. ElevenAgents lists workspace seats from its Scale plan at $299 per month, with 3 seats, and 10 seats on Business at $990.
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.