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Contacts

Customer contact management with the conversation attached.

Keep customer details, conversation history, notes, and preferences together. Your team can pick up where the last conversation left off.

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One customer record

Collect the contact information your customer shares and keep it with their conversations.

Remember the useful details

Review customer memories and notes so preferences do not disappear after a call.

Follow through

Track tasks and appointments connected to the people your business serves.

Connect the rest of your front desk

Shared inbox

Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.

Explore Shared inbox

Scheduling

Connect your calendar so your front desk can help with appointments. Keep bookings linked to the customer and the conversation that started them.

Explore Scheduling

Website chat

Add an AI assistant to your existing website. Answer from your content, collect contact details, and hand the conversation to a person when it needs one.

Explore Website chat

Contacts: common questions

Setup, capabilities, and team control

Keep the contact details the customer shares alongside conversation history, notes, preferences, and related appointments. Your team can use this context when continuing a request or following up.

InsertChat includes customer contacts in its workspace and supports CRM connections such as HubSpot through the app catalog. Available external CRM actions depend on the connection and the permissions you enable.

The team can review what the customer asked, the details already collected, and related tasks or appointments. Internal notes help preserve information intended for teammates.

Build your AI front desk.

Start with the questions you answer every day.

Add your business information, test the answers, and connect your first customer channel.