Explore the demo
Understand conversation topics
Review the themes in customer conversations and the questions that keep coming up.
Reports
Customer conversation analytics you can act on.
Review conversation topics and activity to understand where your front desk helps and where your content needs work. Analytics and reports are included with Scale and Enterprise.
InsertChat / TodayOpen full demo 
Review the activity
Explore reporting periods and supporting records available with your plan.
Turn questions into better answers
Use what you learn to improve your knowledge sources, responses, and customer experience.
Connect the rest of your front desk
Knowledge & answers
Bring your website, documents, FAQs, videos, and product information into one knowledge base. Test answers and fill information gaps before connecting it to customers.
Explore Knowledge & answers
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inbox
Actions & approvals
Give your front desk the tools to act on a conversation. Choose what it can do automatically and what your team needs to review.
Explore Actions & approvalsReview recurring conversation topics, activity, and the supporting records available in your plan. Use the findings to identify common questions and gaps in your business knowledge.
Scale and Enterprise include conversation analytics and analysis reports. Check the pricing comparison for the current feature availability, allowances, and plan limits.
Use recurring questions to decide which knowledge sources need clearer or newer information. Update the source, refresh it, and test the affected answers before relying on the change with customers.
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.