An AI customer service agent that answers, resolves, and hands off on every channel.

How does an AI customer service agent work?

A customer calls, chats, texts, emails, or messages you on WhatsApp. The agent works out what they need and answers from your knowledge base and instructions. When the request needs one of your systems, it uses the actions you switched on, such as looking up an order or opening a ticket, and reports the result only after the app confirms it.

What’s the difference between an AI agent, a chatbot, and help desk macros?

A rule-based chatbot follows the flows someone scripted and stalls when a question falls outside them. Help desk macros are canned replies that a person still picks and sends. An AI customer service agent understands the question in the customer’s own words, answers from your content, and takes the next step in your apps without waiting for a teammate. Your team keeps saved replies for the conversations it takes over.

Which channels does the AI agent answer?

Phone calls, website chat, SMS, email through Gmail or Outlook, and WhatsApp Business. One assistant answers all five from the same knowledge, and every conversation lands in one shared inbox next to the customer’s contact record. Each channel has its own setup, and the table below shows where your team takes over on each one.

What can it resolve, and what goes to a person?

It resolves the questions your knowledge answers, bookings on a connected calendar, ticket and CRM updates, and order or subscription lookups, within the actions you allow. Handoff rules route the conversation to your team when a customer asks for a person, the assistant is unsure of an answer, it cannot resolve the request after repeated attempts, the customer is upset, or the request involves a sensitive action. Your team continues with the full conversation in the shared inbox.

How accurate is an AI customer service agent?

Its answers are only as good as your knowledge, and every channel draws on the same approved answers, so a caller and an emailer hear the same price. When the knowledge is silent or contradicts itself, the agent says so and brings in your team. Questions to improve collects the questions that got weak answers on any channel, so one fix to the source corrects all five.

Can it work with Zendesk and HubSpot?

Yes. With Zendesk connected, the agent can create, update, and reply to tickets and requests, and search users and organizations. With HubSpot, it can search, create, and update contacts, deals, and tickets, and add notes, tasks, and meetings. Zoho CRM, Microsoft Dynamics 365, Square, Stripe, and your calendar connect the same way. Actions run with each account’s own permissions, and nothing syncs in the background.

Which languages can it answer in?

The language each customer writes or speaks in, on every channel. A Spanish-speaking caller and a French-speaking emailer both get answers from your one knowledge base, and your team reads every conversation in the shared inbox. Upload translated documents where the exact wording of a policy or price matters.

How long does it take to set up?

Setup takes no code. Enter your website address and onboarding reads your services, hours, and FAQs to build a first version of your assistant. Correct what it found, connect your first channel, switch on the app actions you need, and test each one as a customer before you go live.

How much does an AI customer service agent cost?

Paid plans start at $98 per month for Pro, with 5,000 monthly credits, 3 team seats, and one phone number. Every channel, the shared inbox, connected apps, and 30-day reports are included, and there is no per-resolution fee. Calls round up to whole minutes, and SMS and WhatsApp can carry their own charges. At the estimator’s example rate of 10 credits per conversation, Pro covers about 500 chats a month. New customers can try Pro free for 7 days with 500 credits.

Will an AI customer service agent replace my team?

No. It takes the routine questions, bookings, and lookups, so your team works a needs-you list instead of watching every channel. People still handle complaints, judgment calls, approvals, and anything your rules hold back, and they start with the full conversation and a summary in the shared inbox.