Explore the demo
Choose Crisp if
Choose InsertChat ifInsertChat vs Crisp
Customer messaging suite priced per workspace, with AI credits for automated conversations and a free plan.
Crisp alternativeHead-to-head comparison
Crisp vs Tidio: chat plans and AI for small businesses
Crisp suits teams that want many seats on one workspace price and a long list of messaging channels. Tidio suits small businesses that want a cheap entry plan and AI replies tried in small doses. InsertChat is the stronger third option when calls need answering too, covering calls, website chat, email, SMS, and WhatsApp from $98 per month.
Crisp vs Tidio vs InsertChat at a glance
Crisp details checked on from Crisp’s public pricing page; Tidio details checked on from Tidio’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
Swipe horizontally to compare →
| Compared | Crisp | Tidio | InsertChat |
|---|---|---|---|
| Pricing model | Per workspace: Free, Mini $45, Essentials $95, and Plus $295 a month; Enterprise custom Source | Free; Starter $24.17; Growth from $49.17; Plus from $300 plus usage; Premium custom Source | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details |
| What is metered | AI credits: $5, $25, or $75 included (about 90, 450, or 1,350 automated conversations); conversations are not capped Source | Billable human conversations (50 on Free, 100 on Starter, up to 2,000 on Growth) and Lyro AI conversations Source | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details |
| Channels | Chat widget and email; WhatsApp Business, Instagram, SMS, Line, and Viber in the omnichannel inbox from Essentials; Messenger, Telegram, X, and phone also listed Source | Live chat, email, Messenger, Instagram, and WhatsApp Source | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details |
| Human handoff | Shared inbox on every plan, including Free; routing rules and assignment from Essentials Source | Lyro AI Agent hands conversations to your team Source | Your own team takes over in the shared inbox with the full conversation, on every plan Details |
| Knowledge sources | Knowledge base (help center) from Essentials; AI knowledge training on your internal data Source | FAQ upload, FAQ and website scrapers, and Zendesk article import Source | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details |
| Booking | Not verified | Not verified | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details |
| Entry price | Free plan with 2 seats and no AI credits; Mini $45 a month with 4 seats Source | Free plan; Starter $24.17 Source | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details |
| Notable limits | Extra seats are $10 a month each; removing the “We run on Crisp” watermark is a Plus feature Source | Free and Starter include 50 one-off Lyro AI conversations; more need the Lyro add-on, from $32.50 a month for 50 Source | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
How Crisp and Tidio compare
A four-person team
Crisp prices per workspace: Mini is $45 a month with 4 seats and about 90 automated conversations, and Essentials is $95 with 10 seats and about 450. Tidio’s Starter is $24.17, but Free and Starter include only 50 lifetime Lyro AI conversations; Growth starts at $49.17. InsertChat Pro is $98 per month with 3 seats and 5,000 monthly AI credits for chat and calls.
Estimate your InsertChat usage
Channels
Crisp lists its chat widget and email, adds WhatsApp Business, Instagram, SMS, Line, and Viber from Essentials, and also lists Messenger, Telegram, X, and phone. Tidio’s list is shorter: chat, email, Messenger, Instagram, and WhatsApp. InsertChat adds AI phone answering to website chat, email, SMS, and WhatsApp.
Phone
Crisp lists a phone channel for answering and placing calls from its inbox; its pricing page doesn’t say its AI agent answers calls. InsertChat’s AI receptionist answers your number and books appointments.
Branding
Removing Crisp’s “We run on Crisp” watermark is a Plus feature, at $295 a month. InsertChat shows your logo and assistant styling on every plan.
Crisp, Tidio, or InsertChat?
Choose Crisp if
- You want a free plan with 2 seats and a shared inbox.
- You want many seats on one price: 10 on Essentials and 20 on Plus.
- Your customers write on Telegram, Line, or Viber.
Choose Tidio if
- You want a lower paid entry: Starter is $24.17, against $45 for Crisp’s Mini.
- You only need a little AI for now: Free and Starter include 50 lifetime Lyro conversations.
- You want a plan priced by conversations rather than by workspace.
Choose InsertChat if
- You want the AI to answer phone calls from the same knowledge as chat.
- You want 5,000 monthly AI credits shared by calls and written conversations.
- You want booking into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, with optional approval.
Compare each one with InsertChat
InsertChat vs Tidio
Customer chat with the Lyro AI agent, priced by human and Lyro conversations.
Tidio alternative
InsertChat pricing
Pro, Growth, Scale, and Enterprise plans with monthly AI credits, from $98 per month, plus a usage estimator for your own call and chat volume.
See plans and pricingTidio’s entry is lower: a free plan and Starter at $24.17. Crisp’s paid plans run $45, $95, and $295 a month per workspace, with seats and AI credits included. Tidio meters human and Lyro AI conversations; Crisp meters AI credits and doesn’t cap conversations. InsertChat Pro is $98 per month with 5,000 monthly AI credits for calls and messages.
Crisp includes $5, $25, or $75 of AI credits on its paid plans, about 90, 450, or 1,350 automated conversations; its free plan has none. Tidio’s Lyro AI is limited to 50 lifetime conversations on Free and Starter.
Crisp lists a phone channel for calls handled from its inbox, and Tidio’s pricing page does not list phone. InsertChat’s AI receptionist answers calls on every paid plan, with one number included.
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.