Choose InsertChat if
Stay with Voiceflow if
Explore the demo01
Add your business knowledge
Add the website pages, documents, and FAQs behind your Voiceflow prompts and knowledge bases. InsertChat answers from them, so you test questions instead of editing prompts.
AI voice agent platform alternative
Voiceflow alternative: InsertChat vs Voiceflow
InsertChat is a Voiceflow alternative for businesses that want an AI receptionist without designing agent flows. Voiceflow is a platform for building voice and chat agents. Businesses request pricing, and its docs list $0.05 per phone minute plus model and speech credits. InsertChat answers calls, website chat, email, SMS, and WhatsApp from $98 per month.
Our verdict on InsertChat vs Voiceflow
Choose InsertChat if
- You want answers built from your website and documents instead of flows you design step by step.
- You want published prices: Pro is $98 per month with 5,000 credits, 3 assistants, 3 seats, and a phone number.
- You want calls, website chat, email, SMS, and WhatsApp answered in one shared inbox your team works from.
- You run an agency and want white-label branding, with custom domains on Growth and above.
Stay with Voiceflow if
- Your team designs conversation flows and wants detailed control over every step.
- You are an agency building agents for clients and want multi-client workspaces with white-labeling.
- You want to choose among major model providers or bring your own model.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs Voiceflow at a glance
Competitor details checked on from Voiceflow’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
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| Compared | InsertChat | Voiceflow |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | Agencies: usage-based billing with a free trial; businesses book a demo or request pricing Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | Self-serve credits: $0.05 per phone minute and $0.005 per chat message, plus LLM, speech-to-text, and text-to-speech usage Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Voice and chat agents Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | A Call forward step sends calls to a live representative, another number, or a SIP address Source |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | Not verified |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Not verified |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | Plan prices are not listed on the pricing page; agencies can start a free trial without a card Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | One Voiceflow phone number per workspace; extra numbers, editor seats, and concurrent calls are paid add-ons Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from Voiceflow in a day
Keep Voiceflow answering while you build and test InsertChat. When the answers sound right, point your call forwarding at InsertChat; you can change it back at any time.
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Switch on calls, booking, and handoff
Pick one of 10 voices and a greeting, connect your calendar, set handoff rules, and choose when the AI answers: always, after hours, or when your team doesn’t pick up.
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Test, then forward your number
Place test calls. In the US and Canada, forward your existing number to InsertChat; elsewhere, use an InsertChat number. Porting is not offered.
Carrier steps for AT&T, Verizon, T-Mobile, Spectrum, Visible, Mint Mobile, RingCentral, Comcast Business, Grasshopper, Quo (OpenPhone), Nextiva, 8x8, Zoom Phone, Vonage, Ooma Office, Rogers, Bell, TELUS, Fido, Koodo, Freedom Mobile, Virgin Plus, Videotron, iPhone, and other providers are in our call forwarding guides.
What you get when you switch from Voiceflow
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
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After-hours answering
Your team’s phones ring while you’re open. After hours, or whenever nobody picks up, the AI receptionist answers, books the visit, and flags emergencies to your team.
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Scheduling
Your front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
Explore SchedulingBuilt for businesses like yours
All industries ↗Voiceflow’s pricing page does not list plan prices; businesses book a demo or request pricing. Its credits table lists $0.05 per phone minute and $0.005 per chat message on self-serve, plus LLM and speech usage. InsertChat Pro is $98 per month, or $81.67 billed annually, with 5,000 credits.
No. InsertChat answers from the knowledge you add: website pages, documents, questions and answers, audio and video files, and product information. You set the voice, greeting, handoff rules, and booking permissions in settings, then test real questions before going live.
Yes. Every plan includes your logo and assistant styling, and Growth and above add custom domains and branded email for a white-label setup. Pro includes 3 assistants; Growth, Scale, and Enterprise include more. Voiceflow’s pricing page lists multi-client workspaces and white-labeling for agencies.
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.