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Choose LiveChat if
Choose InsertChat ifInsertChat vs LiveChat
Live chat sold as Text plans per user, with AI Agent resolutions included; ChatBot.com lists the same plans.
LiveChat alternativeHead-to-head comparison
LiveChat vs Tidio: per-user plans or conversation plans
LiveChat suits sales-minded teams that want proactive chat, visitor tracking, and Shopify selling. Tidio suits small businesses that want a free plan and a low-cost start with AI. InsertChat is the stronger third option when phone calls need answering too, covering calls, website chat, email, SMS, and WhatsApp from $98 per month.
LiveChat vs Tidio vs InsertChat at a glance
LiveChat details checked on from LiveChat’s public pricing page; Tidio details checked on from Tidio’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
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| Compared | LiveChat | Tidio | InsertChat |
|---|---|---|---|
| Pricing model | Text plans per user: Essential $19 and Growth $79 a month billed annually ($25 and $99 monthly); Enterprise custom Source | Free; Starter $24.17; Growth from $49.17; Plus from $300 plus usage; Premium custom Source | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details |
| What is metered | Users, plus AI resolutions: 10 a month on Essential and 200 on Growth; 50 more cost $49.50 Source | Billable human conversations (50 on Free, 100 on Starter, up to 2,000 on Growth) and Lyro AI conversations Source | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details |
| Channels | Website chat, WhatsApp, Messenger, SMS, and email in one inbox on every plan Source | Live chat, email, Messenger, Instagram, and WhatsApp Source | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details |
| Human handoff | Human takeover from the AI Agent; chat supervision and takeover on Growth Source | Lyro AI Agent hands conversations to your team Source | Your own team takes over in the shared inbox with the full conversation, on every plan Details |
| Knowledge sources | Help articles, internal docs, URLs, and PDFs, up to 50 MB per file Source | FAQ upload, FAQ and website scrapers, and Zendesk article import Source | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details |
| Booking | Not verified | Not verified | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details |
| Entry price | $19 per user a month billed annually (Essential), with 1 AI Agent and 10 AI resolutions Source | Free plan; Starter $24.17 Source | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details |
| Notable limits | Essential keeps 60 days of chat history; existing LiveChat plans must move to Text for these features Source | Free and Starter include 50 one-off Lyro AI conversations; more need the Lyro add-on, from $32.50 a month for 50 Source | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
How LiveChat and Tidio compare
Three agents, 150 AI resolutions
LiveChat’s Text plans price each user. On Essential, three users at $19 billed annually cost $57 with 10 AI resolutions, so 140 more means three packs of 50 at $49.50, or $205.50 a month. On Growth, three users at $79 cost $237 with 200 resolutions included. Tidio’s Starter is $24.17 with 50 lifetime Lyro conversations. InsertChat Pro is $98 per month with 3 seats.
Estimate your InsertChat usage
Channels
LiveChat lists website chat, WhatsApp, Messenger, SMS, and email on every plan. Tidio lists Instagram where LiveChat lists SMS, alongside chat, email, Messenger, and WhatsApp. Neither pricing page lists a phone channel; InsertChat’s AI receptionist answers your number in the same inbox as chat.
History and plan changes
LiveChat’s Essential plan keeps 60 days of chat history, and existing LiveChat plans must move to Text for these features. ChatBot.com’s pricing page now lists the same plans.
Selling on Shopify
LiveChat lists chat-based selling through Shopify and proactive chat campaigns. InsertChat installs on a Shopify storefront and answers from product information and store policies; it does not access live orders.
LiveChat, Tidio, or InsertChat?
Choose LiveChat if
- You want proactive chat campaigns and live visitor tracking.
- You sell through Shopify and want chat-based selling.
- You want 200 AI resolutions included on Growth.
Choose Tidio if
- You want to start free and move up to Growth, from $49.17, when you need more.
- You want Instagram in your inbox; LiveChat’s pricing page lists Messenger but not Instagram.
- You prefer paying by conversations rather than by user.
Choose InsertChat if
- You want an AI receptionist on your business number, in the same inbox as chat.
- You want a team price instead of paying per user: Pro is $98 per month with 3 seats.
- You want AI usage drawn from one monthly allowance rather than counted resolutions.
Compare each one with InsertChat
InsertChat vs Tidio
Customer chat with the Lyro AI agent, priced by human and Lyro conversations.
Tidio alternative
InsertChat pricing
Pro, Growth, Scale, and Enterprise plans with monthly AI credits, from $98 per month, plus a usage estimator for your own call and chat volume.
See plans and pricingLiveChat prices each user: $19 or $79 a month billed annually, with 10 or 200 AI resolutions. Tidio lists a free plan, Starter at $24.17, Growth from $49.17, and Plus from $300 plus usage, with 50 lifetime Lyro conversations on Free and Starter. InsertChat Pro is $98 per month with 5,000 monthly AI credits for calls and messages.
LiveChat’s pricing page now sells Text plans, Essential and Growth, with an AI Agent, and existing LiveChat plans must move to Text for these features. ChatBot.com lists the same plans.
Yes. Add your website pages and documents as knowledge, test the answers, then replace the chat snippet with the InsertChat install code or WordPress plugin. Calls, email, SMS, and WhatsApp then reach the same inbox.
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