Choose InsertChat if
Stay with CustomGPT.ai if
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Add your knowledge
Import the website pages, documents, and FAQs your CustomGPT.ai setup answers from, then test the common questions.
AI chatbot alternative
CustomGPT.ai alternative: InsertChat vs CustomGPT.ai
InsertChat is a CustomGPT.ai alternative for businesses that want their knowledge answering phone calls and messages in one shared inbox. CustomGPT.ai prices by monthly queries: Standard is $99 a month, or $89 billed annually, for 1,000 queries and 10 agents. InsertChat covers calls, website chat, email, SMS, and WhatsApp from $98 per month.
Our verdict on InsertChat vs CustomGPT.ai
Choose InsertChat if
- You want customers answered on the phone, by email, by SMS, and on WhatsApp as well as in website chat.
- You want your team to take over conversations in a shared inbox, with contacts and the full history.
- You want the assistant to book appointments and run connected actions in HubSpot, Zoho, Stripe, or Zendesk.
- You want your logo and styling on your entry plan; CustomGPT.ai removes its branding on Premium.
Stay with CustomGPT.ai if
- You want answers grounded in a large document library: Standard allows 5,000 documents per agent and 60 million words of storage.
- You want many agents for different teams or knowledge sets: 10 on Standard and 25 on Premium.
- You want connectors for Confluence, Google Drive, Notion, or SharePoint, or a RAG API for your own apps.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs CustomGPT.ai at a glance
Competitor details checked on from CustomGPT.ai’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
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| Compared | InsertChat | CustomGPT.ai |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | Standard $99 and Premium $499 a month, or $89 and $449 billed annually; Enterprise custom Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | Queries: 1,000 a month on Standard and 5,000 on Premium, shared across agents; documents and word storage are also capped Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Slack deployment listed on every plan; other deployment channels are not itemized on the pricing page Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | Not verified |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | Websites, helpdesks, knowledge bases, 1,400+ document formats, YouTube, audio, and podcasts, with connectors such as Google Drive and Notion Source |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Not verified |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | $99 a month, or $89 billed annually (Standard), with a 7-day free trial Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | Responses stop when the monthly query limit is reached; removing CustomGPT.ai branding needs Premium Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from CustomGPT.ai in a day
Keep CustomGPT.ai live while you build and test InsertChat, then swap the install code. Most of the day goes into adding your knowledge, and the 7-day free trial covers the testing.
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Match your brand
Set the assistant’s name, logo, colors, tone, and the moments when your team should take over.
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Swap the widget
Replace the CustomGPT.ai widget with the InsertChat install code or WordPress plugin, then test a few conversations.
What you get when you switch from CustomGPT.ai
Website chat
Add an AI assistant to the site you already have. It answers visitors from your pages and documents, saves leads, books appointments, and hands the chat to a person when it needs one.
Explore Website chat
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionist
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxBuilt for businesses like yours
All industries ↗CustomGPT.ai lists Standard at $99 a month ($89 billed annually) with 1,000 queries and 10 agents, and Premium at $499 ($449 annually) with 5,000 queries and 25 agents. InsertChat Pro is $98 per month with 5,000 monthly AI credits, 3 assistants, and 3 seats, and it answers phone calls.
CustomGPT.ai’s pricing page says reaching the query limit stops responses to new queries, and reaching the word limit stops new indexing. Queries are counted per account across all agents. InsertChat draws calls and conversations from one monthly credit allowance, and its pricing page includes a usage estimator.
InsertChat learns from website URLs, documents, questions and answers, audio and video files, and product information, with 1,000 sources on Pro. CustomGPT.ai lists more source types, including YouTube, podcasts, and many document formats, so check that your key sources are covered before switching.
CustomGPT.ai’s pricing page does not list live chat or human handoff. In InsertChat, handoff rules pass a conversation to your team when a customer asks for a person or the assistant is unsure, and your team replies from the shared inbox with the full history.
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