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AI receptionist alternative
Trillet alternative: InsertChat vs Trillet
InsertChat is a Trillet alternative for businesses that need more than one inbound phone agent. Trillet’s AI Receptionist costs $49 per month for 150 minutes, then $0.20 per minute, as a single Trillet-branded, inbound-only agent that books into your calendar. InsertChat answers calls, website chat, email, SMS, and WhatsApp in one shared inbox from $98 per month.
Our verdict on InsertChat vs Trillet
Choose InsertChat if
- You want 3 AI assistants on one plan, for separate locations, brands, or departments.
- You want website chat, email, SMS, and WhatsApp answered by the same assistant as your calls, from one knowledge base.
- You want your team to take over any conversation in a shared inbox, with the customer’s contact record and full history.
- You want booking in the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, with reminders 72 and 24 hours before.
- You want your own brand on the assistant: your logo is on every plan, and Growth adds a custom domain and branded email.
Stay with Trillet if
- You run a one-person business and only need inbound calls answered, at $49 for 150 minutes.
- You want a published overage rate: $0.20 per minute after the included 150.
- You prefer a 28-day money-back guarantee on real calls to a free trial.
- You are an agency that wants Trillet’s white-label voice platform, from $99 per month.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs Trillet at a glance
Competitor details checked on from Trillet’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
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| Compared | InsertChat | Trillet |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | AI Receptionist at $49 per month; white-label Studio and Agency plans from $99 per month; Enterprise is custom Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | Minutes: 150 included on the AI Receptionist, then $0.20 per minute Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Inbound calls on your existing number; web chat and SMS are listed as a separate Messaging product Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | Not verified |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | Not verified |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Books appointments into your calendar; integrations are calendars only Source |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | $49 per month for 150 minutes, with a 28-day money-back guarantee Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | Inbound only, with one Trillet-branded agent that is not for resale; outbound campaigns and multi-agent orchestration are not included Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from Trillet in a day
Keep Trillet answering while you build and test InsertChat. When the answers sound right, point your call forwarding at InsertChat; you can change it back at any time.
02
Set the voice and routing
Pick a voice and greeting, and choose when the AI answers: always, after hours, or when your team doesn’t pick up.
03
Test, then forward your number
Place test calls. In the US and Canada, forward your existing number to InsertChat; elsewhere, use an InsertChat number. Porting is not offered.
Carrier steps for AT&T, Verizon, T-Mobile, Spectrum, Visible, Mint Mobile, RingCentral, Comcast Business, Grasshopper, Quo (OpenPhone), Nextiva, 8x8, Zoom Phone, Vonage, Ooma Office, Rogers, Bell, TELUS, Fido, Koodo, Freedom Mobile, Virgin Plus, Videotron, iPhone, and other providers are in our call forwarding guides.
What you get when you switch from Trillet
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
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After-hours answering
Your team’s phones ring while you’re open. After hours, or whenever nobody picks up, the AI receptionist answers, books the visit, and flags emergencies to your team.
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Scheduling
Your front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
Explore SchedulingBuilt for businesses like yours
All industries ↗Trillet’s AI Receptionist is $49 per month with 150 minutes, then $0.20 per minute, and its white-label Studio and Agency plans start at $99 per month. InsertChat Pro is $98 per month, or $81.67 per month billed annually, with 5,000 monthly AI credits; calls use credits and round up to whole minutes.
Trillet’s pricing page describes the receptionist as inbound-only, with one Trillet-branded agent for your own business that is not for resale. Outbound calling campaigns, multi-agent orchestration, and reselling are not included, and integrations are limited to calendars. InsertChat Pro includes 3 assistants, 3 team seats, and a shared inbox for every channel.
Yes. InsertChat answers calls, website chat, email, SMS, and WhatsApp from one knowledge base, and every conversation reaches the same shared inbox. Trillet lists web chat and SMS under a separate Messaging product rather than in its AI Receptionist plan.
Trillet offers a 28-day money-back guarantee on its AI Receptionist instead of a free trial; its Studio and Agency plans have a 7-day free trial with a card. InsertChat Pro comes with a 7-day free trial with 500 credits, and a card is required at checkout.
In the US and Canada, yes: keep your number and forward calls to InsertChat, for every call, missed calls, or after-hours calls. Elsewhere, use a local or toll-free InsertChat number where one is available. Number porting is not offered, so place a test call before routing customers to the assistant.
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