Explore the demo01
Use your product information
Answer from the dimensions, materials, and other product details you have added to the assistant’s knowledge.
E-commerce
An AI customer support chatbot for your online store.
Help shoppers understand your products, delivery information, and store policies. Keep requests that need a person in reach of your support team.
An AI customer support chatbot for e-commerce answers shoppers’ questions from your own product and policy information. InsertChat’s assistant explains sizes, materials, delivery, and returns, collects details for requests that need your team, and installs on Shopify and other store builders with the website embed.
EXAMPLE WORKFLOW · Storefront chat
Turn a product question into an informed purchase
A shopper has two questions before placing an order.
“Does the weekend bag fit in an airplane’s overhead bin? Can I return it if it doesn’t fit?”
02
Explain the store policy
Share your published return window and conditions. Refresh the source when your policy changes.
03
Bring in support when needed
Keep the shopper’s questions in the inbox and hand order-specific requests to your team or the supported tools you have connected.
Your team sets the boundaries
Your team handles refunds and order changes, unless you have enabled the required tools and permissions.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
Does it work with Shopify?
Yes. Install the chat widget on your Shopify storefront with the embed code from your assistant’s settings. The same widget works on WooCommerce, Wix, Webflow, and other builders that accept custom code.
Can shoppers reach you on other channels?
Yes. Email, SMS, and WhatsApp conversations reach the same assistant and the same shared inbox, so your support team has one place to follow up.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / KnowledgeOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for e-commerce
Website chat
Add an AI assistant to your existing website. Answer from your content, collect contact details, and hand the conversation to a person when it needs one.
Explore Website chat
Knowledge & answers
Bring your website, documents, FAQs, videos, and product information into one knowledge base. Test answers and fill information gaps before connecting it to customers.
Explore Knowledge & answers
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inboxYes. Add your product details, delivery information, and return policy to its knowledge, then test the answers. Update the sources when your catalog or policies change. Your support team can take over requests that need an exception.
Adding the widget does not give it access to your store’s order system. For live order details or changes, use a supported tool connection with the required permissions, or hand the request to your support team. Shopify storefront setup uses the website embed.
Facts last reviewed .
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.