Choose InsertChat if
Stay with Gorgias if
Explore the demo01
Add your knowledge
Import the website pages, documents, and FAQs your Gorgias setup answers from, then test the common questions.
AI chatbot alternative
Gorgias alternative: InsertChat vs Gorgias
InsertChat is a Gorgias alternative for businesses that want AI answering phone calls and messages from one plan. Gorgias prices its ecommerce helpdesk by tickets, from $10 a month for 50, and bills its AI Agent per automated interaction, $0.85 to $1.00 depending on plan. InsertChat covers calls, website chat, email, SMS, and WhatsApp from $98 per month.
Our verdict on InsertChat vs Gorgias
Choose InsertChat if
- You run a service business, such as a salon, law office, or contractor, and need calls answered and appointments booked.
- You want AI phone answering in your plan rather than a voice add-on.
- You want one monthly allowance (5,000 monthly AI credits on Pro) instead of per-ticket and per-interaction charges.
- You sell on Shopify and want an AI chatbot on your storefront that answers from product information and store policies.
Stay with Gorgias if
- You run a Shopify, WooCommerce, BigCommerce, or Magento store, which Gorgias lists as integrations.
- You want an AI agent that takes store actions such as cancellations and discounts, which Gorgias lists.
- Your volume fits ticket pricing and you want up to 500 user seats from Basic.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs Gorgias at a glance
Competitor details checked on from Gorgias’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
Swipe horizontally to compare →
| Compared | InsertChat | Gorgias |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | Helpdesk by monthly tickets: Starter $10 (monthly only), Basic $60, Pro $360, and Advanced $900 a month, or $50, $300, and $750 billed annually; Enterprise custom Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | Tickets (50 to 5,000 a month) and AI Agent automated interactions: $1.00 on Starter, $0.90 on Basic and Pro, $0.85 on Advanced Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Email, chat, social, and help center; voice and SMS as add-ons priced by volume Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | Helpdesk with 3 user seats on Starter and 500 on other plans Source |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | Not verified |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Not verified |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | $10 a month for 50 tickets (Starter); with AI Agent, $40 a month including 30 automated interactions Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | Ticket overage is $0.40 each on Starter and $36 to $40 per 100 on other plans; voice and SMS cost extra Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from Gorgias in a day
Keep Gorgias live while you build and test InsertChat, then swap the install code. Most of the day goes into adding your knowledge, and the 7-day free trial covers the testing.
02
Match your brand
Set the assistant’s name, logo, colors, tone, and the moments when your team should take over.
03
Swap the widget
Replace the Gorgias widget with the InsertChat install code or WordPress plugin, then test a few conversations.
What you get when you switch from Gorgias
Website chat
Add an AI assistant to the site you already have. It answers visitors from your pages and documents, saves leads, books appointments, and hands the chat to a person when it needs one.
Explore Website chat
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionist
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxBuilt for businesses like yours
All industries ↗Gorgias lists Starter at $10 a month for 50 tickets, Basic at $60 ($50 billed annually) for 300, Pro at $360 ($300) for 2,000, and Advanced at $900 ($750) for 5,000. Its AI Agent adds $0.85 to $1.00 per automated interaction. InsertChat Pro is $98 per month with 5,000 monthly AI credits.
No. InsertChat installs on your Shopify storefront as website chat and answers from the product information and store policies you add; the embed does not access live orders, refunds, or inventory. If order actions drive most of your tickets, Gorgias lists Shopify, WooCommerce, BigCommerce, and Magento integrations.
Gorgias sells voice and SMS as add-ons priced by call and text volume, and its pricing page does not list its AI Agent answering calls. InsertChat’s AI receptionist answers calls on every paid plan, with one phone number included, and books appointments into your calendar.
Gorgias says you pay when its AI Agent resolves a conversation: $1.00 per automated interaction on Starter, $0.90 on Basic and Pro, and $0.85 on Advanced. InsertChat meters AI usage in credits from one monthly allowance instead of per resolution.
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.