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Replies sized for a phone
Short answers from your services, hours, and FAQs, written for a text thread.
AI text messaging
AI text messaging that answers customers on your business number.
Customers text your InsertChat number and get answers from your knowledge. Your team sees every thread in the shared inbox and can step in.
AI text messaging lets customers text your business and get an answer without waiting for someone to free up. InsertChat’s assistant replies to SMS from your services, hours, and FAQs, collects contact details when a follow-up needs them, books appointments when you allow it, and keeps every thread in the shared inbox for your team.
InsertChat / Inbox · SMSOpen full demo 
Your team gets the tricky texts
Photos, complaints, and requests that match your handoff rules are marked for a person.
Booking by text
Offer open times and book appointments within the scheduling rules you set.
How do customers text my business?
They text the phone number InsertChat gives you, the same number that answers your calls. The assistant replies in short, text-friendly messages from your knowledge, and each thread joins the customer’s contact record. Texting depends on the number’s country and carrier; some numbers, such as UK numbers, are voice-only.
What happens when a customer sends a photo or wants a person?
Picture messages go to your team instead of getting an automatic reply, and so do texts that match your handoff rules, such as a request for a person or an upset customer. The thread is marked for your team in the shared inbox, where someone can take it over.
Can customers book appointments by text?
Yes. Connect a supported calendar and the assistant offers open times, books the one the customer picks, and can move or cancel appointments it booked. Customers can get reminders by text or email 72 and 24 hours before the appointment.
How much does AI text messaging cost?
Paid plans start at $98 per month and include one phone number and monthly AI credits. SMS is a connected service that can carry its own charges on top of your plan. See pricing for plan allowances and channel costs.
Connect the rest of your front desk
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionist
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inboxScheduling
Let your front desk offer open times, book, reschedule, and cancel appointments on calls, chats, and texts. Bookings stay linked to the customer and the conversation.
Explore SchedulingOpt-out keywords such as STOP are honored, so that number stops receiving texts from your assistant. A customer who later replies START can opt back in.
Yes. One knowledge base serves calls, SMS, website chat, email, and WhatsApp, so a price or policy you update once applies to every channel. Text replies are kept short for a phone screen.
Every text thread appears in the shared inbox with the contact’s details and history. Your team can take over the thread, leave an internal note for a colleague, or use a saved reply.
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Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.