Choose InsertChat if
Stay with SiteGPT if
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Import the website pages, documents, and FAQs your SiteGPT setup answers from, then test the common questions.
AI chatbot alternative
SiteGPT alternative: InsertChat vs SiteGPT
InsertChat is a SiteGPT alternative for businesses whose customers call, email, and text as well as chat. SiteGPT’s Starter plan is $39 a month billed yearly, or $59 monthly, for one chatbot; WhatsApp and branding removal are add-ons at $39 a month each, billed yearly. InsertChat answers calls, website chat, email, SMS, and WhatsApp from $98 per month.
Our verdict on InsertChat vs SiteGPT
Choose InsertChat if
- You want phone calls, email, and SMS answered by the same assistant as your website chat.
- You want WhatsApp and your own logo and styling on your entry plan; WhatsApp can carry connected-service charges.
- You want a shared inbox for your team: Pro includes 3 seats, where SiteGPT’s Starter includes one member.
- You want the assistant to book appointments into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com.
Stay with SiteGPT if
- You only need a website chatbot and want a low entry price: $39 a month billed yearly.
- You want to pick between GPT-4.1 and GPT-4.1-mini, which changes how many messages your plan covers.
- You want the AI answering inside Crisp, Freshdesk Messaging, Zoho SalesIQ, or Zendesk, which SiteGPT lists as integrations.
New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.
InsertChat vs SiteGPT at a glance
Competitor details checked on from SiteGPT’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
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| Compared | InsertChat | SiteGPT |
|---|---|---|
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details | Starter $39, Growth $79, and Scale $259 a month billed yearly ($59, $129, and $429 monthly); Enterprise custom Source |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details | Messages a month, which vary by model: up to 4,000 GPT-4.1-mini or 400 GPT-4.1 messages on Starter Source |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details | Website embed; Messenger, Slack, Google Chat, Crisp, Freshdesk Messaging, and Zoho SalesIQ from Growth; WhatsApp as an add-on Source |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan Details | iOS app live inbox with alerts and one-tap takeover from Growth; Zendesk AI agent handoff from Scale Source |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details | 1,000 pages and 10 files on Starter, 10,000 pages and 100 files on Growth (1 page = 2,500 characters) Source |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details | Not verified |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details | $39 a month billed yearly, or $59 monthly (Starter), with a 7-day free trial Source |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details | No free plan; Starter includes 1 chatbot and 1 member; branding removal and WhatsApp are $39 a month add-ons billed yearly Source |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
Switch from SiteGPT in a day
Keep SiteGPT live while you build and test InsertChat, then swap the install code. Most of the day goes into adding your knowledge, and the 7-day free trial covers the testing.
02
Match your brand
Set the assistant’s name, logo, colors, tone, and the moments when your team should take over.
03
Swap the widget
Replace the SiteGPT widget with the InsertChat install code or WordPress plugin, then test a few conversations.
What you get when you switch from SiteGPT
Website chat
Add an AI assistant to the site you already have. It answers visitors from your pages and documents, saves leads, books appointments, and hands the chat to a person when it needs one.
Explore Website chat
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionist
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxBuilt for businesses like yours
All industries ↗SiteGPT lists Starter at $39, Growth at $79, and Scale at $259 a month billed yearly, or $59, $129, and $429 billed monthly; there is no free plan. Branding removal, WhatsApp, and extra messages are add-ons. InsertChat Pro is $98 per month with 5,000 monthly AI credits.
It depends on the model. SiteGPT’s Starter plan covers up to 4,000 GPT-4.1-mini messages or 400 GPT-4.1 messages a month, in any mix; Growth covers 10,000 or 1,000, and Scale 40,000 or 4,000. InsertChat credit use also depends on the model, plus conversation length, knowledge processing, and tools.
From Growth, SiteGPT lists an iOS app with a live inbox, push alerts when a visitor asks for a human, and one-tap takeover. InsertChat’s handoff rules route conversations to your team on every plan, and your team replies from the shared inbox with the full conversation.
SiteGPT’s pricing page lists website, messaging, and helpdesk integrations and does not list phone calls. InsertChat’s AI receptionist answers your business number from the same knowledge as your website chat; every paid plan includes one phone number, and calls round up to whole minutes.
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