Explore the demo01
Answer practice questions
Answer from your services, opening hours, new-patient information, and preparation instructions.
Healthcare
An AI receptionist for medical practices and clinics.
Answer routine patient questions, help with appointment requests, and pass clinical questions to your team, even when the front desk is busy or closed.
An AI receptionist for medical practices answers patient calls when the front desk is busy or closed. InsertChat’s assistant answers practice questions from your information, collects new-patient details, offers or records appointment requests, and routes clinical questions to your team and emergencies to emergency services. Enterprise plans can sign a Business Associate Agreement.
EXAMPLE WORKFLOW · Phone call
Turn an after-hours call into an appointment request
A new patient calls after the front desk has closed.
“Hi, I’m a new patient. Are you taking new patients, and could I come in for a check-up next week?”
02
Help with the appointment
Collect the patient’s details and preferred time, then offer times or record the request with the calendar actions you enabled.
03
Prepare your front desk
Keep the request with the contact so your team can confirm the details when the practice opens.
Your team sets the boundaries
Route clinical questions, urgent symptoms, and treatment advice to your team, and direct emergencies to emergency services.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What patient calls can an AI receptionist handle?
New-patient questions, opening hours and directions, the insurance plans you list, preparation instructions, and appointment requests. Questions about symptoms, test results, prescriptions, or treatment go to your clinical team.
Which practices does it fit?
Medical clinics, dental offices, chiropractors, and veterinary clinics. Each page below covers that practice’s calls, intake questions, and handoff rules.
Explore healthcare by business type
- DentalBook cleanings and new-patient exams, and tell callers which insurance plans you accept.
- ChiropracticSchedule first visits and adjustments while your hands are busy with a patient.
- VeterinaryAnswer pet owners’ calls about vaccines, refills, and sick pets during a full clinic day.
- Therapy practicesAnswer new-client inquiries and book consultations while your therapists are in session.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / CalendarOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for healthcare
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionistScheduling
Let your front desk offer open times, book, reschedule, and cancel appointments on calls, chats, and texts. Bookings stay linked to the customer and the conversation.
Explore Scheduling
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inboxEnterprise plans can sign a Business Associate Agreement (BAA) for practices that handle protected health information (PHI). On other plans, keep patient health information out of the assistant’s knowledge, conversations, and connected workflows.
No. Configure it to answer practice information such as services, opening hours, location, new-patient details, and preparation instructions. Hand clinical, urgent, and treatment questions to your team, and include instructions that direct emergencies to emergency services.
Connect a calendar and enable the booking actions you want: offering times, booking, rescheduling, canceling, and sending confirmations. If your practice management system is not among the available connections, let the assistant collect appointment requests for your team to schedule.
Facts last reviewed .
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.