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Ecommerce helpdesk priced by monthly tickets, with an AI Agent billed per automated interaction.
Gorgias alternativeHead-to-head comparison
Gorgias vs Zendesk: ecommerce helpdesk or support suite
Gorgias suits online stores on Shopify, WooCommerce, BigCommerce, or Magento that want support priced by tickets. Zendesk suits support teams that price by agent and need telephony, IVR, and several help centers. InsertChat is the stronger third option for service businesses that need calls answered and appointments booked, from $98 per month.
Gorgias vs Zendesk vs InsertChat at a glance
Gorgias details checked on from Gorgias’s public pricing page; Zendesk details checked on from Zendesk’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
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| Compared | Gorgias | Zendesk | InsertChat |
|---|---|---|---|
| Pricing model | Helpdesk by monthly tickets: Starter $10 (monthly only), Basic $60, Pro $360, and Advanced $900 a month, or $50, $300, and $750 billed annually; Enterprise custom Source | Per agent: Support Team $19, Suite Team $55, and Suite Professional $115 a month billed annually ($25, $69, and $149 monthly); Suite Enterprise through sales Source | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details |
| What is metered | Tickets (50 to 5,000 a month) and AI Agent automated interactions: $1.00 on Starter, $0.90 on Basic and Pro, $0.85 on Advanced Source | Agents, plus AI automated resolutions: 5 per agent a month included on Support Team and Suite Team and 10 on Suite Professional, then $1.50 committed or $2.00 pay-as-you-go Source | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details |
| Channels | Email, chat, social, and help center; voice and SMS as add-ons priced by volume Source | Email on every plan; messaging, live chat, and telephony from Suite Team; social channels and WhatsApp with additional fees; text messages as an add-on Source | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details |
| Human handoff | Helpdesk with 3 user seats on Starter and 500 on other plans Source | Ticket routing on every plan; omnichannel routing from Suite Team Source | Your own team takes over in the shared inbox with the full conversation, on every plan Details |
| Knowledge sources | Not verified | AI Knowledge Base from Suite Team; 1 help center on Suite Team and up to 5 on Suite Professional Source | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details |
| Booking | Not verified | Not verified | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details |
| Entry price | $10 a month for 50 tickets (Starter); with AI Agent, $40 a month including 30 automated interactions Source | $19 per agent a month billed annually (Support Team); Suite Team, with messaging and telephony, $55 Source | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details |
| Notable limits | Ticket overage is $0.40 each on Starter and $36 to $40 per 100 on other plans; voice and SMS cost extra Source | Phone numbers, call minutes, text messages, and WhatsApp carry extra fees; Copilot is $50 per agent a month on Professional and above Source | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
How Gorgias and Zendesk compare
300 tickets, 100 handled by AI
Gorgias Basic is $60 a month, or $50 billed annually, for 300 tickets, and its AI Agent adds $0.90 per automated interaction: 100 of them add $90, for $140 to $150. On Zendesk Suite Team, three agents at $55 billed annually is $165 with 15 automated resolutions; 85 more at $1.50 committed add $127.50, for $292.50. InsertChat Pro is $98 per month with 5,000 monthly AI credits.
Estimate your InsertChat usage
Seats
Gorgias includes 500 user seats from Basic, so adding teammates costs nothing extra, while Zendesk prices every agent. InsertChat Pro includes 3 seats in its $98 per month price.
Store actions or appointments
Gorgias lists AI actions such as cancellations and discounts for connected stores. InsertChat installs on a Shopify storefront and answers from product information and store policies, without live order access. Where InsertChat leads is service work: answering calls and booking appointments.
Appointment booking in InsertChat
Voice
Gorgias sells voice and SMS as add-ons priced by volume. Zendesk starts telephony on Suite Team, bills numbers and minutes on top, and lists generative AI for voice on Suite Enterprise. InsertChat’s AI receptionist answers your number on every paid plan, with one number included.
Gorgias, Zendesk, or InsertChat?
Choose Gorgias if
- You run a Shopify, WooCommerce, BigCommerce, or Magento store.
- You want the AI to take store actions such as cancellations and discounts.
- You want many teammates: 500 user seats from Basic.
Choose Zendesk if
- You support customers across products or services, not only a store.
- You need IVR, skills-based routing, or several help centers.
- You want automated resolutions included per agent each month.
Choose InsertChat if
- You run a service business, such as a salon, clinic, or contractor, and need calls answered and appointments booked.
- You want AI phone answering in your plan rather than a voice add-on.
- You want one monthly allowance, 5,000 credits on Pro, instead of per-ticket and per-resolution fees.
Compare each one with InsertChat
InsertChat vs Zendesk
Helpdesk suite priced per agent, with AI agents billed per automated resolution.
Zendesk alternative
InsertChat pricing
Pro, Growth, Scale, and Enterprise plans with monthly AI credits, from $98 per month, plus a usage estimator for your own call and chat volume.
See plans and pricingFor a small store, usually: Gorgias starts at $10 a month for 50 tickets and Basic is $60 for 300, with seats included, while Zendesk prices each agent from $19 billed annually, or $55 on Suite Team with messaging and telephony.
Gorgias charges per AI Agent automated interaction: $1.00 on Starter, $0.90 on Basic and Pro, and $0.85 on Advanced. Zendesk includes 5 automated resolutions per agent a month on Support Team and Suite Team and 10 on Suite Professional, then charges $1.50 committed or $2.00 pay-as-you-go. InsertChat Pro is $98 per month with 5,000 monthly AI credits for calls and messages.
InsertChat installs on Shopify storefronts and answers from your product information and store policies, but it does not access live orders, refunds, or inventory. It fits stores whose questions are about products and policies, and service businesses that take calls and bookings.
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