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AI receptionist built on Dialpad AI Agents, priced by conversation from a pool of credits whose price is not published.
Dialpad AI Receptionist alternativeHead-to-head comparison
Dialpad vs RingCentral: AI receptionists compared
Dialpad suits companies already on Dialpad that want AI calls routed by intent and billed per conversation. RingCentral suits RingEX users who want a $39 AI receptionist add-on with 100 minutes. InsertChat is the stronger third option: it works with either phone system and answers calls, website chat, email, SMS, and WhatsApp, from $98 per month.
Dialpad vs RingCentral vs InsertChat at a glance
Dialpad AI Receptionist details checked on from Dialpad’s public pricing page; RingCentral AI Receptionist details checked on from RingCentral AI Receptionist’s public pricing page. Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.
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| Compared | Dialpad AI Receptionist | RingCentral AI Receptionist | InsertChat |
|---|---|---|---|
| Pricing model | Conversation-based: you buy a pool of AI Agent Credits Source | $49 per month standalone, or $39 per month as a RingEX add-on, each with 100 minutes included Source | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. Details |
| What is metered | Conversations, billable only when the AI retrieves information or takes an action Source | Minutes: after the included 100, $0.50 per minute, billed in 30-second increments Source | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. Details |
| Channels | Inbound calls; Dialpad AI Agents also cover digital channels Source | Voice calls and texts Source | Website chat, phone, email, SMS, and WhatsApp in one shared inbox Details |
| Human handoff | Routes calls to a person by intent, with the full conversation context Source | Routes calls by name, location, or keyword, and passes complex requests to a team member with context Source | Your own team takes over in the shared inbox with the full conversation, on every plan Details |
| Knowledge sources | Not verified | Website, FAQs, or uploaded documents Source | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) Details |
| Booking | Checks availability and books, reschedules, or confirms times during the call, where set up Source | Schedules or reschedules appointments through a connected calendar Source | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval Details |
| Entry price | Not published: the pricing page lists no price for AI Agent Credits Source | $39 per month as a RingEX add-on; $49 per month standalone; 14-day free trial on both Source | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats Details |
| Notable limits | Covers straightforward scheduling; involved cases often fall to a broader AI customer service agent Source | Usage past the included 100 minutes is billed at $0.50 per minute; extra minute bundles are sold separately Source | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale Details |
“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.
How Dialpad and RingCentral compare
This page covers the AI receptionists
Dialpad and RingCentral both sell full business phone systems. This comparison covers only their AI receptionists: Dialpad’s, built on Dialpad AI Agents, and RingCentral AI Receptionist, sold standalone or as a RingEX add-on. If you’re choosing a phone system, compare those plans separately.
Pricing at 300 minutes
A hundred calls a month at three minutes each is 300 minutes. RingCentral includes 100 minutes and charges $0.50 for each one after, billed in 30-second increments: $149 standalone, or $139 as a RingEX add-on. Dialpad sells a pool of AI Agent Credits and bills a conversation only when the AI looks something up or takes an action, but it publishes no dollar price. InsertChat Pro is $98 per month with 5,000 monthly AI credits.
Estimate your InsertChat usage
Routing and handoff
Dialpad routes calls to people by intent, with rules by time of day, day of week, department, or person. RingCentral lists call routing and transfers with context. InsertChat routes before it answers: your team’s phone rings first, the AI picks up after hours or when nobody answers, and anything that needs a person is flagged in the shared inbox.
After-hours and overflow answering
Booking
Dialpad checks availability and books, reschedules, or confirms times where set up, and notes that involved scheduling often falls to a broader AI agent. RingCentral schedules and reschedules through a connected calendar. InsertChat books, reschedules, and cancels in the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com.
Appointment booking in InsertChat
Keep your phone system
InsertChat is not a phone system, so you don’t replace Dialpad or RingCentral to use it. In the US and Canada, forward your number to InsertChat for all calls, missed calls, or after-hours calls; on RingCentral, that is a call handling rule.
Dialpad, RingCentral, or InsertChat?
Choose Dialpad if
- Your company already runs on Dialpad for calling or its contact center.
- You want calls routed by intent, with rules by time, day, department, or person.
- You want to pay only for conversations where the AI looks something up or acts.
Choose RingCentral if
- You use RingEX and want AI answering for $39 a month with 100 minutes.
- You want calls transferred to people or departments during the call.
- You want a published per-minute rate, $0.50 after the included 100, and a 14-day free trial.
Choose InsertChat if
- You want website chat, email, and WhatsApp answered with your calls, in one inbox.
- You want a published plan price that doesn’t depend on your phone vendor: Pro is $98 per month.
- You want to keep Dialpad or RingCentral as your phone system and forward calls to the AI.
- You want 3 assistants for different numbers, brands, or departments.
Compare each one with InsertChat
InsertChat vs RingCentral AI Receptionist
AI receptionist for any phone system, $49 standalone or $39 on RingEX, with 100 minutes included.
RingCentral AI Receptionist alternative
InsertChat pricing
Pro, Growth, Scale, and Enterprise plans with monthly AI credits, from $98 per month, plus a usage estimator for your own call and chat volume.
See plans and pricingRingCentral lists $49 a month standalone or $39 as a RingEX add-on, each with 100 minutes, then $0.50 a minute. Dialpad prices its AI receptionist through a pool of AI Agent Credits billed per conversation, and its pricing page lists no dollar amount. InsertChat Pro is $98 per month with 5,000 monthly AI credits for calls and messages.
Yes, where your plan supports call forwarding. Keep your number on either system and forward calls to InsertChat, for every call, missed calls, or after-hours calls, in the US and Canada. Place a test call to confirm the forwarding before routing customers.
RingCentral lists voice calls and text messaging (SMS). Dialpad’s AI receptionist page covers inbound calls, and Dialpad says its AI Agents also cover digital channels. InsertChat answers calls, website chat, email, SMS, and WhatsApp with one assistant.
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