Explore the demo01
Confirm the practice area
Check that you take family law matters in the caller’s county, then share your consultation fee and what to bring.
Law firms
An AI receptionist for law firms that takes intake while you’re in court.
Your assistant asks the intake questions for each practice area you handle and books consultations into open times on your calendar. Court dates within days, arrests, and any request for legal advice go straight to your team with the intake attached.
An AI receptionist for law firms answers calls from prospective and current clients when your front desk can’t, using your practice areas, consultation fees, and office hours. InsertChat’s assistant asks your intake questions, records the other parties’ names for your own conflict check, books consultations if you turn on scheduling, and holds every legal question for an attorney.
EXAMPLE WORKFLOW · Phone call
Turn an evening divorce inquiry into a booked consultation
A prospective client calls at 7 p.m., after your paralegal has gone home.
“I was served with divorce papers today. Do you handle divorces, and can I meet with a lawyer this week?”
02
Ask your intake questions
Collect contact details, the spouse’s full name for your conflict check, and any court date listed in the papers.
03
Book the consultation
Offer open times on the family law calendar and book one. Your team finds the summary and transcript on the new contact in the morning.
Your team sets the boundaries
Questions about custody, support, or how to respond to the papers wait for an attorney. A court date within days is flagged for your team right away.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for law firms
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Intake for new matters in each practice area you list
- Consultation bookings, plus changes to ones the assistant made
- The consultation fee and payment options you publish
- Office hours, locations, and parking
- Existing clients asking for their attorney, logged as callback requests
Sent straight to your team
- A court date or filing deadline in the next few days
- An arrest, a detained family member, or an emergency custody situation
- A caller in danger, who hears your instruction to call 911
- Questions about an existing client’s matter
- Any request for legal advice
What it asks and what it needs to know
Details it collects
- Name and a phone number that is safe to call back
- Practice area and a brief description of the matter
- Names of the other parties, for your conflict check
- Any court date, hearing, or deadline
- County or state where the matter is
- How the caller found your firm
- Preferred consultation times
What to add to its knowledge
- Practice areas you take and matters you refer out
- Intake questions for each practice area
- Consultation fees, length, and payment options
- Attorney bios and the languages your team speaks
- Office addresses, hours, and parking
- What callers should share at intake and what to keep for the attorney
Can an AI receptionist do client intake for a law firm?
Yes, using the intake questions you write for each practice area. A personal injury caller can be asked about the accident date and the other driver, a probate caller about the estate and the county. The assistant records the other parties’ names so your staff can run the conflict check, books a consultation if you allow it, and flags any court date within days.
Will the assistant give callers legal advice?
No. It answers questions about your firm, such as fees, hours, and the matters you take, and leaves anything about a caller’s rights or options to an attorney. Following your instructions, it can ask callers to keep confidential details for the consultation and share only what intake needs. Requests for advice are marked for a person, so an attorney decides what to say.
How much does an AI receptionist for law firms cost?
Pro costs $98 a month. That covers one number, a monthly pool of credits, seats for three people at your firm, and three AI assistants. Each intake call draws on credits per started minute, with one minute as the minimum. Paying annually costs ten monthly payments upfront. Firms with several offices or a larger staff can step up to Growth, Scale, or Enterprise for more assistants, seats, and credits.
Explore the shared workspace
Explore the InsertChat demo ↗
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Features for law firms
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionist
Scheduling
Your front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
Explore SchedulingContacts
Your AI assistant saves each customer’s details from calls, chats, texts, and emails. Your team sees the history, open tasks, and next appointment in one record.
Explore ContactsConnect the calendar and tools you use
All integrations ↗
More professional services industries
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- Immigration lawAnswer immigration calls in the client’s language, take intake by case type, and flag hearings and detentions.
- Family lawTake divorce, custody, and support intake with a safe-contact check, and flag protective orders fast.
- Criminal defenseAnswer late-night arrest calls from worried families, take jail and charge details, and alert your on-call attorney.
- Financial advisorsBook discovery meetings and log client service requests, with every investment question left to an advisor.
- Mortgage brokersCapture purchase and refinance leads around the clock, with rate and approval questions left to a loan officer.
- IT services & MSPsTake client support calls, create tickets, and flag outages and security incidents for your on-call tech.
- Recruiting & staffingAnswer candidates and clients, take job orders, and flag shift call-outs before a client is left short.
- ArchitectsQualify project inquiries by type, site, budget, and timeline, and book consultations while you’re on site.
- Interior designAnswer fee questions, gather the brief, and book discovery calls while you’re with clients.
Yes. Choose the caller setting that excludes saved contacts, and clients saved in your contacts ring the office number you pick. If a client still reaches the assistant, it takes a message and a callback number, flags the conversation for your staff, and sends the client a text or email confirming the callback request.
No, there is no connection to legal case management software, so your matters stay where they are. Consultations can go into Outlook, Google Calendar, Calendly, Cal.com, or InsertChat’s own calendar. Each intake arrives as a contact with the summary and transcript, ready for your staff to open the matter once the conflict check clears.
Yes. The assistant switches to the caller’s language, so someone more comfortable in Spanish goes through the same intake questions in Spanish. Add the languages your attorneys and staff speak to its knowledge, so it can tell callers who at the firm speaks their language.
Yes. Pick the routing mode that fits your firm. The assistant can answer only outside the weekly hours you set, pick up when your front desk doesn’t answer within 5 to 60 seconds, or take every call. A call at midnight about an arrest is marked urgent, and an email goes to your team.
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