Explore the demo01
Get the model number
Ask for the brand and the model number from the label on the machine, and check that you service that brand.
Appliance repair
An AI receptionist for appliance repair that asks for the model number.
Your assistant gets the brand, model number, and age of the fridge, washer, dryer, or range, then books a repair visit on your calendar. Your techs arrive knowing which parts might be needed, and gas smells or flooding washers go to your team as urgent.
An AI receptionist for appliance repair companies answers calls and chats about broken fridges, washers, dryers, and ovens, using your brands, service area, and fees. InsertChat’s assistant collects the brand, model number, age, and symptoms, explains your diagnostic fee and warranty process, books repair visits on your calendar, and flags gas smells and flooding for your team.
EXAMPLE WORKFLOW · Website chat
Take a washer repair from chat to calendar
A homeowner starts a chat on your website at lunchtime while both of your techs are out on repairs.
“My front-load washer won’t drain and there’s water sitting in the drum. It’s about eight years old. Can someone come this week?”
02
Book the repair
Explain your diagnostic fee and how it applies to the repair, then offer open times this week from your calendar.
03
Give your tech a head start
The summary lists the brand, model, age, and symptoms, so your tech can check likely parts before the visit.
Your team sets the boundaries
Gas smells, smoke, flooding washers, and failed commercial fridges are flagged for your team, and anyone reporting gas hears your instructions to leave and call the gas utility.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for appliance repair companies
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Fridges not cooling, washers leaking, and dryers that won’t heat
- Oven, range, and cooktop repair requests
- Which brands you service and which you don’t
- Diagnostic fee and service area questions
- Warranty repair requests, with the provider and claim number taken down
Sent straight to your team
- A gas smell from a range, oven, or dryer
- Burning smells or smoke from an appliance
- A washer flooding the floor
- A failed commercial fridge with food at risk
- Complaints about a repair that didn’t hold
What it asks and what it needs to know
Details it collects
- Name, phone number, and where the appliance is
- Appliance type, brand, and model number
- Approximate age of the appliance
- Symptoms, error codes, and when it started
- Gas or electric, for ranges and dryers
- Warranty provider and claim number, if any
- Days and times someone can be home
What to add to its knowledge
What to add to its knowledge- Appliance types and brands you service
- Towns you cover and any trip charge
- Diagnostic fee and whether it goes toward the repair
- Warranty work you accept and the details you need
- Parts and labor guarantee terms
- Gas smell and flooding instructions for callers
Can an AI receptionist book appliance repair visits?
Yes. It confirms you service the brand, asks for the model number and the appliance’s age, and notes the symptoms, like a fridge that runs but won’t cool or a dryer that tumbles without heat. Then it offers open times from your calendar and books the visit. Your tech reads the summary and can check parts before driving out.
Will it diagnose the problem or price the repair?
No. It collects symptoms and error codes for your tech and leaves the diagnosis to them. It can explain your diagnostic fee, whether that fee goes toward the repair, and any flat rates you publish. Repair prices that depend on the part stay with your tech, and InsertChat doesn’t write quotes or invoices. Whether a repair is worth it stays your tech’s call too.
How much does an AI receptionist for appliance repair companies cost?
Expect to pay $98 a month on Pro, which includes three team seats, three AI assistants, one phone number, and monthly credits. Every call uses credits, counted in whole minutes with a one-minute minimum. Growth, Scale, and Enterprise add more assistants, seats, and credits as you add locations, and analytics reports start on Scale. Connected services such as SMS can add separate charges.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / CalendarOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for appliance repair companies
Website chat
Add an AI assistant to your existing website. Answer from your content, collect contact details, and hand the conversation to a person when it needs one.
Explore Website chat
Scheduling
Let your front desk offer open times, book, reschedule, and cancel appointments on calls, chats, and texts. Bookings stay linked to the customer and the conversation.
Explore Scheduling
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionistConnect the calendar and tools you use
All integrations ↗
More home services industries
Home services overview ↗- PlumbingAnswer emergency and routine plumbing calls while your crew is on a job.
- HVACTake no-heat, no-cooling, and tune-up calls when every technician is already booked.
- ElectricalBook EV charger and panel upgrade visits, and flag burning smells and sparking right away.
- RoofingSeparate active leaks from estimate requests and book roof inspections after a storm.
- LandscapingCollect lot size and mowing frequency, and book design consultations by phone, text, or chat.
- CleaningExplain what each clean includes, collect home sizes, and book walkthroughs by phone or chat.
- Pest controlBook inspections, explain prep before treatment, and flag nests and stings for your team.
- LocksmithsCapture lockout, rekey, and smart lock calls while you’re working at another door.
- Garage doorsBook broken spring, off-track, and opener repairs while your techs are on other jobs.
- Water damage restorationTake the first call about a flooded basement or kitchen fire, day or night.
- MovingHandle quote requests, survey bookings, and moving-day calls while your crews are out.
- Pool servicesBook green pool cleanups and equipment repairs, and answer weekly service questions.
- ContractorsBook site visits for new remodels and take messages from clients and subs while you build.
Yes. Add the warranty work you accept and the details you need, and the assistant collects them, such as the warranty provider, the claim or authorization number, and the purchase date. Questions about what a warranty covers are passed to your team to answer.
Not on its own, because InsertChat isn’t connected to your parts inventory. If a customer asks, the assistant notes the part and model number and marks the conversation for your team. Add general timelines you’re comfortable sharing, such as how long special-order parts usually take, and it can explain those.
You can, if your business is in the US or Canada. Customers keep dialing the number on your vans and fridge magnets, and you forward those calls to InsertChat. Businesses in other countries can start with a fresh InsertChat number, local or toll-free, depending on what the app offers there. Run a test call before customers start calling in.
Yes, for visits the assistant books. Customers can get a text or email reminder 72 and 24 hours before the appointment, so someone is home to let your tech in. Set a minimum notice of up to 48 hours to keep same-day bookings off your calendar.
Facts last reviewed .
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