Explore the demo01
Ask where they’re showing up
Collect which rooms, how long it has been going on, and whether children or pets live in the home.
Pest control
An AI receptionist for pest control companies through swarm season.
Callers describe what they’re seeing and where, and your assistant books inspections, explains your prep sheets, and answers plan questions from your knowledge. Stinging insect nests near people, allergic reactions, and questions about products around children or pets are passed to a person right away.
An AI receptionist for pest control companies answers calls about ants, rodents, termites, bed bugs, and stinging insects when your office is busy or closed. InsertChat’s assistant asks what the caller has seen and where, notes children and pets in the home, books inspections and treatments when you allow it, and leaves product and chemical questions for your licensed technicians.
EXAMPLE WORKFLOW · Phone call
Turn a bed bug call into a booked inspection
A homeowner calls early on a Saturday, while your office is closed.
“I think we have bed bugs. I keep waking up with bites. What do I need to do before you come?”
02
Book the inspection
Book an inspection in an open slot on your calendar. A reminder can go out by text or email 72 and 24 hours before the visit.
03
Share your prep sheet
Read out the steps from the bed bug prep sheet you uploaded, and leave product questions for your licensed technician.
Your team sets the boundaries
If someone describes an allergic reaction, they hear the 911 instructions you wrote, and nests near doors or play areas go to your team straight away.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for pest control companies
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Ant, rodent, roach, and spider calls booked as inspections or first treatments
- Termite inspections, including real estate closing deadlines
- Service plan questions, like visit frequency and what the plan covers
- Prep instructions before bed bug, roach, or flea treatments, from your sheets
- Re-service requests when pests come back between plan visits
Sent straight to your team
- A wasp, hornet, or bee nest near a doorway or play area
- An allergic reaction to a sting
- Questions about products around children or pets, for a licensed technician
- Complaints about a treatment or a missed service
- Customers asking to cancel a service plan
What it asks and what it needs to know
Details it collects
- Name, callback number, and the address to treat
- Pest type, or a description if the caller isn’t sure
- Where they were seen, and for how long
- Children, pets, or anyone with allergies in the home
- House, apartment, or business
- Current plan customer or first-time caller
- Closing date, for real estate termite inspections
What to add to its knowledge
- Pests you treat and the ones you refer out
- Service plans, visit frequency, and what re-services cover
- Prep sheets for bed bug, roach, and flea treatments
- Service area and the inspection fees you share
- Your instructions for stinging insects and allergic reactions
- How customers reach a licensed technician with product questions
What does it do with calls about wasp nests or stings?
It treats both as urgent. If the caller describes an allergic reaction, the assistant reads the 911 instructions you wrote. For a nest by a door, a deck, or a play area, it collects the address and where the nest is, then flags the call so your team is notified and can decide how soon to go out.
Will it answer questions about pesticides around kids and pets?
No, those go to a licensed technician. The assistant can share the prep and re-entry instructions you write for each treatment. Questions about specific products, chemicals, or safety around children, pets, or someone who is pregnant are recorded with the caller’s details and marked for your team. That keeps the advice with the person licensed to give it.
How much does an AI receptionist for pest control companies cost?
At $98 a month, Pro covers one phone number and monthly credits, along with three AI assistants and three team seats. Calls are billed against credits in whole minutes, with a one-minute minimum. Text reminders go out as SMS, which can carry its own charge. Size your plan for swarm season with the estimate on the pricing page.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / CalendarOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for pest control companies
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionist
Scheduling
Let your front desk offer open times, book, reschedule, and cancel appointments on calls, chats, and texts. Bookings stay linked to the customer and the conversation.
Explore SchedulingKnowledge & answers
Bring your website, documents, FAQs, videos, and product information into one knowledge base. Test answers and fill information gaps before connecting it to customers.
Explore Knowledge & answersConnect the calendar and tools you use
All integrations ↗
More home services industries
Home services overview ↗- PlumbingAnswer emergency and routine plumbing calls while your crew is on a job.
- HVACTake no-heat, no-cooling, and tune-up calls when every technician is already booked.
- ElectricalBook EV charger and panel upgrade visits, and flag burning smells and sparking right away.
- RoofingSeparate active leaks from estimate requests and book roof inspections after a storm.
- LandscapingCollect lot size and mowing frequency, and book design consultations by phone, text, or chat.
- CleaningExplain what each clean includes, collect home sizes, and book walkthroughs by phone or chat.
- LocksmithsCapture lockout, rekey, and smart lock calls while you’re working at another door.
- Garage doorsBook broken spring, off-track, and opener repairs while your techs are on other jobs.
- Water damage restorationTake the first call about a flooded basement or kitchen fire, day or night.
- MovingHandle quote requests, survey bookings, and moving-day calls while your crews are out.
- Pool servicesBook green pool cleanups and equipment repairs, and answer weekly service questions.
- Appliance repairBook fridge, washer, dryer, and oven repairs with the brand and model already noted.
- ContractorsBook site visits for new remodels and take messages from clients and subs while you build.
Yes, within your plan’s assistant limit. Give each branch its own assistant with its address, service area, and hours, and work every conversation from one shared inbox. Pro covers three assistants; Growth, Scale, and Enterprise allow more. Each extra phone number is $10 a month.
Yes. A photo texted to your InsertChat number goes to a person on your team, who can take a look before the visit. Customers using your website chat can attach the picture to their message, and the conversation stays on their contact for the technician.
Up to 90 days, and you set the rest. Choose the appointment length, buffers before and after each visit, a minimum notice of up to 48 hours, and how many open times the assistant offers, from two to five. Inspections book into InsertChat’s calendar, Google Calendar, Outlook, Calendly, or Cal.com.
Yes. It asks for the property address, the closing date, and who should get the report, such as the buyer’s agent, then books the inspection from your open times. Questions about what a finding means for the sale or the price go to your team.
Facts last reviewed .
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