Collect the fence details
Confirm the rough footage, material, height, and gate widths, and ask whether the yard slopes or an old fence comes out.
Fencing
Fence buyers call with a rough idea: privacy for a new puppy, a pool fence before summer, a section that blew down. Your assistant collects the footage, material, height, gates, and HOA rules, explains your utility locate process, and books estimates on your calendar. Broken pool gates and downed fences reach your team first.
An AI receptionist for fence companies answers calls, texts, and website chats from homeowners and builders while your crews set posts. InsertChat’s assistant collects the rough linear footage, material, height, gate count, and HOA requirements, books estimate visits on your calendar, and flags downed fences, broken pool gates, and damage claims for your team.
EXAMPLE WORKFLOW · Phone call
On a March afternoon, a homeowner calls while your estimate calendar fills for spring and your crew is setting posts.
“We’re bringing home a puppy next month and need the backyard fenced. Probably 180 feet of six-foot privacy, with a gate wide enough for the mower.”
Confirm the rough footage, material, height, and gate widths, and ask whether the yard slopes or an old fence comes out.
Ask whether the HOA approves fences and whether the caller knows where the property pins are, then explain your utility locate process.
Offer estimate times from your calendar and note the puppy’s arrival date on the contact, so your estimator knows the deadline.
See contacts and lead detailsA fence blown down with dogs loose, a pool gate that won’t latch, and a neighbor or property line dispute go to your team right away.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Yes. It gathers the rough footage, material, height, gates, and purpose, asks about HOA approval and slope, and books an estimate visit from your open times. A request for an estimate raises a high-intent lead alert. Your estimator arrives knowing the yard, and the homeowner already understands how locates and permits work.
It shares the ranges you publish, such as a starting price per foot for six-foot cedar or vinyl privacy. Total cost depends on footage, terrain, gates, and removal, so the assistant books the visit instead of guessing a total. InsertChat does not write estimates or contracts; your team prices the job after walking the line.
Fence companies can run InsertChat on Pro for $98 a month, which covers a phone number, three team seats, three AI assistants, and monthly credits. Calls draw credits by the minute, rounded up. Check the usage estimate on the pricing page before spring estimate season, and move to Growth for more seats as you add estimators.
Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionistYour front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
Explore SchedulingYour AI assistant saves each customer’s details from calls, chats, texts, and emails. Your team sees the history, open tasks, and next appointment in one record.
Explore ContactsYour winter policy. Add how cold weather affects installs, such as whether you set posts in frozen ground or book spring installs now, and the assistant explains it to callers. It can keep booking winter estimates whenever your calendar has open times.
In your website chat, homeowners can attach a photo of their survey or plat, and your estimator sees it with the conversation. Picture messages sent by text go to a person on your team. Property line questions stay with your team and the survey.
It answers from the pool fence styles and gate hardware you list. Whether a design meets your local pool barrier rules is a question for your team or the inspector, so the assistant records it and hands it off. A pool gate that won’t latch is flagged as urgent.
Yes, if you add it. Describe your locate process, such as calling 811 in the US, how long marking takes, and why painted lines and flags appear in the yard, and the assistant answers homeowners who ask. A utility line damaged during an install is flagged for your team.
Facts last reviewed .
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.