Explore the demo01
Explain what’s included
Answer from your move-out checklist, including which appliances and cabinets are cleaned inside and which tasks cost extra.
Cleaning
An AI receptionist for cleaning companies whose phones ring mid-clean.
Customers want to know what a clean covers, whether you bring supplies, and what to do about the dog. Your assistant answers from your checklists and policies, then gathers bedrooms, bathrooms, and frequency so your office can price the clean.
An AI receptionist for cleaning companies answers calls, texts, and website chats from people shopping for a recurring, deep, move-out, or commercial clean. InsertChat’s assistant explains what each clean includes from your checklists, collects the square footage, bedrooms, bathrooms, pets, and access details, books walkthroughs when you allow it, and flags complaints and damage reports for your team.
EXAMPLE WORKFLOW · Website chat
Answer a move-out clean inquiry before the lease ends
A renter opens your website chat at 11 p.m., two weeks before the end of their lease.
“We hand back the keys on the 30th. Do you do move-out cleans, and is the inside of the oven and fridge included?”
02
Collect the home details
Ask for the address, square footage, bedrooms, bathrooms, and whether the home will be empty on cleaning day.
03
Offer a date before the 30th
Offer open times from your calendar, or pass the request to your office when the job needs a walkthrough first.
Your team sets the boundaries
Complaints, damaged or missing items, and lockouts on cleaning day are marked for a person, and your team gets notified.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for cleaning companies
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Recurring cleaning requests, with home size and frequency collected
- Move-out and deep clean inquiries, with the deadline noted
- Questions about what’s included, extras, supplies, and pets
- Commercial walkthroughs, booked from your open times
- Skip-a-week and reschedule requests, logged for your office
Sent straight to your team
- Complaints about a clean or missed areas
- Damaged or missing items
- Access problems on the day, like a key that wasn’t left out
- A commercial client canceling or cutting back service
- Refund requests and payment disputes
What it asks and what it needs to know
Details it collects
- Name, callback number, and address
- Square footage, bedrooms, and bathrooms
- Recurring, deep, move-out, or commercial clean
- How often, or the date a one-time clean must be done by
- Pets in the home and any rooms to skip
- How the cleaner will get in, without the code itself
- Extras like inside the oven, the fridge, or interior windows
What to add to its knowledge
- What each type of clean includes, room by room
- Extras and how you price them
- Starting prices by bedrooms and bathrooms, if you share them
- Whether you bring supplies and which products you use
- Cancellation, lockout, and rescheduling policies
- Service area and the days you clean in each part of it
Can it answer the questions people ask before booking a cleaning?
Yes, from the checklists and policies you add. The assistant explains what a standard clean covers, what counts as an extra, whether your team brings supplies, and how you handle pets. Then it collects the square footage, bedrooms, bathrooms, and how often the customer wants service, so your office can confirm the price and a start date.
Can it quote a price for a deep clean or an office?
For standard cleans, yes, if you publish your rates. Add starting prices by bedrooms and bathrooms, plus the cost of each extra, and the assistant shares them. Deep cleans that depend on the home’s condition and commercial jobs that need a walkthrough are booked as a walkthrough or passed to your office with the details. InsertChat does not produce quotes or invoices.
How much does an AI receptionist for cleaning companies cost?
InsertChat’s Pro plan is $98 per month and includes three team seats for the people who share the inbox, plus one phone number, monthly credits, and three AI assistants. Calls use credits in whole minutes. Text messages, WhatsApp, and other connected services can add their own charges, so check the pricing page’s usage estimate against your inquiry volume.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / KnowledgeOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for cleaning companies
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionist
Website chat
Add an AI assistant to your existing website. Answer from your content, collect contact details, and hand the conversation to a person when it needs one.
Explore Website chatKnowledge & answers
Bring your website, documents, FAQs, videos, and product information into one knowledge base. Test answers and fill information gaps before connecting it to customers.
Explore Knowledge & answersConnect the calendar and tools you use
All integrations ↗
More home services industries
Home services overview ↗- PlumbingAnswer emergency and routine plumbing calls while your crew is on a job.
- HVACTake no-heat, no-cooling, and tune-up calls when every technician is already booked.
- ElectricalBook EV charger and panel upgrade visits, and flag burning smells and sparking right away.
- RoofingSeparate active leaks from estimate requests and book roof inspections after a storm.
- LandscapingCollect lot size and mowing frequency, and book design consultations by phone, text, or chat.
- Pest controlBook inspections, explain prep before treatment, and flag nests and stings for your team.
- LocksmithsCapture lockout, rekey, and smart lock calls while you’re working at another door.
- Garage doorsBook broken spring, off-track, and opener repairs while your techs are on other jobs.
- Water damage restorationTake the first call about a flooded basement or kitchen fire, day or night.
- MovingHandle quote requests, survey bookings, and moving-day calls while your crews are out.
- Pool servicesBook green pool cleanups and equipment repairs, and answer weekly service questions.
- Appliance repairBook fridge, washer, dryer, and oven repairs with the brand and model already noted.
- ContractorsBook site visits for new remodels and take messages from clients and subs while you build.
It’s better if they don’t. Every conversation is kept in your shared inbox, so have the assistant ask how your cleaner will get in, such as a lockbox, a doorman, or someone at home, and let your office collect codes directly. Add that rule to its knowledge so the assistant explains it when access comes up.
Your office sets up the recurring schedule. The assistant collects the frequency, preferred day, and home details, and it can book a walkthrough or first visit on your calendar. Later skip-a-week or reschedule requests are logged in the shared inbox for your team.
Yes. The assistant can respond in the language the customer uses. Its answers still come from the knowledge you added, so run a test conversation in each language your customers speak and check that your list of included tasks comes across the way you intend.
Yes. When a client says they want to cancel or cut back service, InsertChat raises a cancellation alert, notifies your team, and lists the conversation in your Today view. Whoever calls the client back has the full conversation in front of them.
Facts last reviewed .
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