Explore the demo01
Size up the loss
Ask which rooms and flooring got wet, when the leak started, and whether water is still coming in.
Water damage restoration
An AI receptionist for restoration companies fielding 2 a.m. water calls.
Your assistant takes the first call about a loss, asking where the water came from, which rooms it reached, and when it started. Inspections go on your calendar, and a loss with water still flowing reaches your on-call team as urgent.
An AI receptionist for restoration companies answers calls about water, fire, smoke, and mold damage at any hour, using the services and emergency steps you add. InsertChat’s assistant collects the address, the source of the water, the affected rooms, and when it started, flags active losses for your team, and routes every insurance coverage question to a person.
EXAMPLE WORKFLOW · Phone call
Book a same-day inspection after an overnight leak
A homeowner calls at 6:30 a.m. while your crew is setting up air movers in a flooded basement across town.
“Our dishwasher leaked overnight and the kitchen floor is soaked. The water’s off now. Can someone come look today?”
02
Book the inspection
Offer same-day inspection times from your calendar and note whether the homeowner has opened an insurance claim.
03
Prepare the crew
The summary lists the source, rooms, and timeline, so your crew knows how much drying equipment to load.
Your team sets the boundaries
Water still coming in, sewage backups, and fire or smoke damage that just happened are flagged for your on-call team, and questions about insurance coverage always go to a person.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for restoration companies
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Leaks, overflows, and appliance water damage, logged with the source and rooms
- Mold inspection requests scheduled on your calendar
- Fire and smoke cleanup questions about the services you offer
- Service area, response time, and first-visit questions
- Insurance company and claim number, taken down for your office
Sent straight to your team
- Active water or flooding that is still spreading
- Sewage backups and contaminated water
- Fire or smoke damage that just happened
- Anyone who says mold is making them feel unwell
- Questions about what insurance will cover
What it asks and what it needs to know
Details it collects
- Name and the number your crew should call back
- Property address and whether the caller owns or rents
- Water source, such as a pipe, appliance, roof, or toilet
- Affected rooms, ceilings, and flooring types
- When it started and whether the water has stopped
- Landlord or property manager details for rentals
- Insurance company and claim number, if one is open
What to add to its knowledge
What to add to its knowledge- Water, fire, smoke, and mold services you offer
- Your service area and after-hours response policy
- What homeowners can expect on the first visit
- The safety steps you want callers to hear
- Your process for working with insurance adjusters
- Certifications and equipment you want mentioned
What happens when someone calls about active water at 2 a.m.?
The assistant answers, asks where the water is coming from and whether it’s still running, and reads the steps you wrote, such as where to find the main shut-off. It takes the address and affected rooms, marks the call urgent, and notifies your team. If you want a person to answer first, set calls to ring your on-call phone for up to a minute before the assistant picks up.
Will the assistant answer insurance coverage questions?
No. Coverage questions stay with your team. The assistant can explain the parts of your process you add, such as documenting the damage with photos or working with the homeowner’s adjuster, and it takes down the insurer and claim number. When a caller asks what a policy pays, about deductibles, or whether a loss is covered, the conversation is marked for your office.
How much does an AI receptionist for restoration companies cost?
On the Pro plan, $98 a month buys one phone number and three AI assistants, along with three team seats and monthly credits. Calls use credits by the minute, rounded up, so a detailed water damage intake uses more than a quick question about hours. Growth and Scale add assistants, seats, and credits if you take calls for several territories. Texts and any other connected services you add may cost extra.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / InboxOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for restoration companies
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionist
After-hours answering
Ring your team during business hours. After hours, or when nobody answers, the AI receptionist takes the call.
Explore After-hours answering
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inboxConnect the calendar and tools you use
All integrations ↗
More home services industries
Home services overview ↗- PlumbingAnswer emergency and routine plumbing calls while your crew is on a job.
- HVACTake no-heat, no-cooling, and tune-up calls when every technician is already booked.
- ElectricalBook EV charger and panel upgrade visits, and flag burning smells and sparking right away.
- RoofingSeparate active leaks from estimate requests and book roof inspections after a storm.
- LandscapingCollect lot size and mowing frequency, and book design consultations by phone, text, or chat.
- CleaningExplain what each clean includes, collect home sizes, and book walkthroughs by phone or chat.
- Pest controlBook inspections, explain prep before treatment, and flag nests and stings for your team.
- LocksmithsCapture lockout, rekey, and smart lock calls while you’re working at another door.
- Garage doorsBook broken spring, off-track, and opener repairs while your techs are on other jobs.
- MovingHandle quote requests, survey bookings, and moving-day calls while your crews are out.
- Pool servicesBook green pool cleanups and equipment repairs, and answer weekly service questions.
- Appliance repairBook fridge, washer, dryer, and oven repairs with the brand and model already noted.
- ContractorsBook site visits for new remodels and take messages from clients and subs while you build.
Yes. Once your Gmail or Outlook mailbox is connected, the assistant drafts a reply to an adjuster’s or property manager’s email for you to approve, or sends it on its own after a delay you choose, during business hours if you like. Emails it isn’t sure about, complaints, and anything involving payment or legal matters wait for your team.
If you’re in the US or Canada, yes. Keep the emergency line your customers and referral partners already use, and forward its calls to InsertChat. Outside those two countries, the app offers local or toll-free numbers where available. Test it with a call of your own before the next emergency comes in.
Yes. Every call leaves a transcript and an AI summary in the shared inbox, attached to the caller’s contact. The Today view lists the conversations still waiting on a person, so the morning shift can start with the losses that came in overnight.
Yes. Customers can attach photos in the chat on your website, and they arrive with the conversation in your inbox. If they text a picture instead, it skips the assistant and lands with your team. Either way, your project manager can review the photos before calling back.
Facts last reviewed .
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.