Explore the demo01
Get your website embed
Open your assistant’s website installation settings, choose the Shopify guide, and copy your assistant’s embed code.
Website chat
Add an AI chatbot to your Shopify store.
Add your InsertChat assistant to your Shopify storefront using the installation guide in the app. Teach it with your product information and store policies, then bring customer questions into your inbox.
To add an AI chatbot to your Shopify store, copy your assistant’s embed code from InsertChat’s Shopify guide, open Online Store → Edit code for your theme, and paste it before the closing body tag in the storefront layout. Save and publish. The chat answers shoppers from your product information and store policies.
Help shoppers understand your products before buying
A shopper asks about a product’s size or your return policy. Your website assistant answers from the product information and policies you have added to its knowledge. Keep those sources current and pass order-specific requests, including order changes and refunds, to your support team. The storefront installation connects these customer questions to your InsertChat inbox.
Where the code goes in Shopify
Location: Online Store → Edit code, before the closing body tag in the storefront layout
Requirements: Shopify lets you edit a theme’s code only after you’ve purchased the theme and suggests duplicating it first. Storefront code doesn’t add chat to checkout.
Source: Shopify: Editing theme code, checked .
A website install adds the chat to your pages without signing in to your Shopify account or reading its data. The assistant answers from the knowledge you add, and every conversation lands in your shared inbox.
How to set up Shopify with InsertChat
02
Add it to your storefront
Follow the Shopify installation instructions in the app to add the code to your storefront’s theme.
03
Test the customer experience
Ask product and policy questions on your storefront. Check that conversations reach your inbox and test handoff to your team.
How businesses use Shopify with InsertChat
Illustrative examples. Answers depend on the knowledge you add; actions depend on the connections and permissions you turn on.
Answer shipping and return questions
A shopper asks whether an order placed today arrives before Friday and how exchanges work. The assistant answers from your shipping and return policies and sends order-specific requests to your team.
E-commerce use cases
Answer ingredient questions for beauty brands
A shopper asks whether a serum is fragrance-free. The assistant answers from the ingredient lists you add and sends questions about skin conditions to your team.
Beauty & wellness use casesGive phone and WhatsApp shoppers the same answers
Shoppers who call or message you on WhatsApp get the same product answers as storefront chat, from one assistant and one shared inbox.
Connect the rest of your front desk
Website chat
Add an AI assistant to the site you already have. It answers visitors from your pages and documents, saves leads, books appointments, and hands the chat to a person when it needs one.
Explore Website chat
Knowledge & answers
Bring your website, documents, FAQs, and product details into one knowledge base. Your assistant answers every channel from it and shows you which questions need a better answer.
Explore Knowledge & answers
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxRelated guides and comparisons
More website installs
All integrations ↗
Use the Shopify guide in your assistant’s website installation settings. Copy the generated embed code and follow the instructions for adding it to your storefront theme. This setup adds website chat; it does not authorize access to your Shopify account.
Add product information and store policies to the assistant’s knowledge and keep those sources current. The storefront embed does not automatically grant access to live orders, refunds, or inventory. Pass order-specific requests to your support team.
Open your assistant’s website installation settings in InsertChat, choose the Shopify guide, and copy the embed code. In Shopify, open the theme code editor, add the code before the closing body tag in the storefront layout, then save and publish the theme.
No. Storefront theme code doesn’t install chat in checkout, so the chat appears on your product, collection, and content pages.
Facts last reviewed .
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.