Explore the demo01
Enter your business number
In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
Call forwarding
How to forward RingCentral calls to your AI receptionist
RingCentral forwards through Call handling and forwarding rules, in the US and Canada. You can forward every call, send missed and overflow calls, or forward only after hours.
RingCentral
Available for numbers in the United States and Canada.
Forward all calls
- Open Call handling and forwarding, then forward all calls to your private routing number.
Forward unanswered or busy calls
- Add your private routing number as the missed-call or overflow destination in Call handling and forwarding.
Forward calls after hours
- Open after-hours call handling and set your private routing number as the forwarding destination.
Turn forwarding off
- Open RingCentral Call handling and forwarding.
- Remove every rule that targets your private routing number.
Source: RingCentral documentation, reviewed .
Finish the setup in InsertChat
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Forward to your routing number
Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
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Verify with a test call
InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.
What happens after calls arrive
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionist
After-hours answering
Ring your team during business hours. After hours, or when nobody answers, the AI receptionist takes the call.
Explore After-hours answering
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inboxYes. You keep your RingCentral account and number; InsertChat only receives the calls your rules forward. Your team keeps answering on RingCentral whenever the rules send calls to them first.
Forward after hours if the AI receptionist should cover only closed hours. Forward missed and overflow calls if it should also catch daytime calls your team cannot reach. You can combine both in RingCentral.
The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.
Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.
Facts last reviewed .
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.