Explore the demo01
Follow the caller into Spanish
The assistant switches to Spanish and runs the whole intake in Spanish, from the same knowledge your English-speaking callers get.
Immigration law
An AI receptionist for immigration lawyers that answers in your client’s language.
Clients call about family petitions, work visas, asylum, citizenship, and removal cases, often in Spanish and often after work. Your assistant answers in the caller’s language, asks the intake questions for each case type, and books a consultation. Detentions, hearing dates, and response deadlines go straight to your team.
An AI receptionist for immigration law firms answers calls and messages in the language each client speaks, using your case types, consultation fees, and office hours. InsertChat’s assistant runs intake for family, employment, humanitarian, and removal cases, records the deadlines on any notice, books consultations in person or by video, and leaves every eligibility question to an attorney.
EXAMPLE WORKFLOW · Phone call
Turn a Spanish-language call about a court notice into a consultation
A caller phones at 6:30 p.m. on a Tuesday and switches to Spanish right after the greeting.
“I got a letter from immigration court with a hearing date in March. Can someone help me, and does anyone there speak Spanish?”
02
Record the notice details
Collect the hearing date and court location from the letter, family members involved, any earlier filings, and a safe callback number.
03
Book the consultation
Offer open times on the calendar you use for Spanish-language consultations, at the office or by video link, and flag the hearing date for your team.
Your team sets the boundaries
Whether the caller qualifies for relief, what to say at the hearing, and anything about their status wait for an attorney. A hearing date within weeks is flagged right away.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for immigration law firms
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Intake for family petitions, work visas, asylum, citizenship, and removal defense
- Consultation fees, flat fees, and payment plans you publish
- Consultation bookings at the office or by video link
- Which attorneys and staff speak which languages
- Existing clients asking for their case manager, logged as callback requests
Sent straight to your team
- A family member detained by immigration authorities
- A hearing date, interview, or response deadline coming up soon
- A notice to appear, a denial letter, or a request for evidence
- Any question about eligibility, status, or travel outside the country
- A caller in danger, who hears your instruction to call 911
What it asks and what it needs to know
Details it collects
- Name, preferred language, and a safe way to reach them
- Case type, such as a family petition, work visa, asylum, or citizenship
- Any notice received, with its date and deadline
- Court or interview dates and their location
- Family members included in the case
- A petitioner or employer’s name, for your conflict check
- Whether another lawyer or preparer has already filed anything
What to add to its knowledge
What to add to its knowledge- Case types you handle and the ones you refer out
- Intake questions for each case type
- Consultation fees, flat fees, and payment plans
- Languages each attorney and staff member speaks
- What to bring, such as notices, passports, and earlier filings
- Office locations, hours, and video consultation steps
Can an AI receptionist take immigration intake in Spanish?
Yes. It starts in your business language and switches when a caller speaks Spanish or asks for it, then runs the same intake in Spanish from the same knowledge. You don’t need a translated knowledge base, though a Spanish fee sheet gives you exact wording. You can set your business language from 58 options, and you should test calls in each language your clients use before going live.
Will the assistant tell callers whether they qualify?
No. Eligibility, status, travel, and what to say to an officer are questions for an attorney, so add them to the topics that always need a person. The assistant explains your services and fees, collects the facts your attorneys need, and tells the caller who will follow up. You can also have it say that only an attorney at your firm gives legal advice.
How much does an AI receptionist for an immigration firm cost?
Pro costs $98 a month, with one phone number, a monthly pool of credits, three AI assistants, and three seats. Language doesn’t change the price: a call in Spanish uses credits exactly like a call in English, by the whole minute. Firms with offices in several cities can give each office its own assistant and number, at $10 a month for each extra number.
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Features for immigration law firms
Bilingual answering
Callers who speak Spanish hear Spanish, and callers who speak English hear English, from the same assistant and knowledge.
Explore Bilingual answering
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionistScheduling
Your front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
Explore SchedulingConnect the calendar and tools you use
All integrations ↗
More professional services industries
Professional services overview ↗- Law firmsTake new client intake calls and book consultations while your attorneys are in court.
- AccountingBook tax appointments and answer document questions while your accountants work on returns.
- InsuranceCollect quote details and answer policy FAQs while your licensed agents are on other calls.
- Personal injury lawRun accident intake day and night, so a new case reaches an attorney before another firm calls back.
- Family lawTake divorce, custody, and support intake with a safe-contact check, and flag protective orders fast.
- Criminal defenseAnswer late-night arrest calls from worried families, take jail and charge details, and alert your on-call attorney.
- Financial advisorsBook discovery meetings and log client service requests, with every investment question left to an advisor.
- Mortgage brokersCapture purchase and refinance leads around the clock, with rate and approval questions left to a loan officer.
- IT services & MSPsTake client support calls, create tickets, and flag outages and security incidents for your on-call tech.
- Recruiting & staffingAnswer candidates and clients, take job orders, and flag shift call-outs before a client is left short.
- ArchitectsQualify project inquiries by type, site, budget, and timeline, and book consultations while you’re on site.
- Interior designAnswer fee questions, gather the brief, and book discovery calls while you’re with clients.
Yes. Connect a WhatsApp Business Account and messages reach the same assistant, in the same shared inbox as calls, texts, and website chat. Relatives in another country can write in their own language and get the same answers your callers hear, and your staff pick up anything that needs a person.
The assistant records the person’s full name, date and country of birth, their A-number if the caller has it, and where they are held, then marks the conversation urgent so your team gets an email alert. It reads the next steps you wrote for detention calls, such as when an attorney will call back, and never promises release or a bond amount.
No. The assistant can’t see your case files or government case status, so it takes the request, notes the receipt number if the client offers it, and marks it for the case manager. The client gets a text or email confirming the callback request, in the language they used.
Yes. Set the meeting location to an online link, and every consultation it books carries your video meeting link. You can also let callers choose between the office, a phone call, and video. Booked clients receive reminders by text or email three days and one day before.
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