Explore the demo01
Explain your process
Describe how pre-approval works at your company and which documents to gather, from the checklist you wrote.
Mortgage brokers
An AI receptionist for mortgage brokers that catches the Sunday open-house buyer.
Buyers call after open houses, and homeowners call when rates make headlines. Your assistant answers every call, asks whether it’s a purchase or a refinance, collects the price range, timeline, and agent, and books a call with a loan officer. Rates, approvals, and anything about credit stay with a licensed loan officer.
An AI receptionist for mortgage brokers answers borrower and real estate agent calls when your loan officers are busy, using your loan programs, licensed states, and document checklists. InsertChat’s assistant qualifies purchase and refinance leads, books calls with a loan officer, and sends every rate, fee, approval, or credit question to a licensed person.
EXAMPLE WORKFLOW · Phone call
Turn an open-house call into a booked pre-approval conversation
A couple calls at 5:15 p.m. on a Sunday, straight from an open house.
“We saw a house today that we love. It’s listed at $480,000. What would our rate be, and how fast can we get pre-approved?”
02
Qualify the lead
Record purchase or refinance, the price range, the planned down payment, the property’s state, the buyer’s agent, and the target closing date.
03
Book the loan officer
Offer Monday morning times on the loan officer’s calendar and book one. A high-intent alert reaches your team that evening.
Your team sets the boundaries
The rate, the fees, and whether they qualify are for a licensed loan officer. The assistant says so and never quotes a number.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for mortgage brokers
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Purchase and refinance leads, qualified with the questions you set
- The loan programs you list, such as conventional, FHA, VA, or jumbo
- Document checklists for pre-approval and underwriting
- Calls with a loan officer, booked into open times
- Real estate agents asking how to reach a borrower’s loan officer
Sent straight to your team
- Any request for a rate, fee, or payment estimate
- A closing within days, or an agent asking about clear to close
- A rate lock about to expire
- Suspicious wiring instructions or a changed account for closing funds
- Borrowers upset about a denial or a delay
What it asks and what it needs to know
Details it collects
- Name and preferred contact method
- Purchase or refinance
- Property state and type, such as a single-family home or condo
- Price range or estimated home value
- Target closing date or timeline
- Buyer’s agent name, for purchases
- How they heard about you
What to add to its knowledge
- Loan programs you offer and the states you’re licensed in
- Pre-approval steps and document checklists
- NMLS numbers and licensing statements, as you display them
- Loan officers, their specialties, and the languages they speak
- The rule never to quote rates, payments, or approvals
- How borrowers should send documents, such as your secure portal
Can an AI receptionist quote mortgage rates?
No, and you don’t want it to. Rates depend on credit, loan type, and the day’s pricing, and quoting them is a loan officer’s job. Add rates, fees, payments, and approvals to the topics that always need a person, and the assistant tells callers a loan officer will give them real numbers. Every rate request is flagged, so it becomes a callback instead of a lost lead.
How does it help with real estate agent referrals?
Agents calling about a shared buyer get answers from your process and a quick route to the right loan officer. The assistant records the agent’s name, brokerage, the buyer, and the closing date, and flags anything about clear to close or a closing within days. You can also send saved agents straight to your office line.
How much does an AI receptionist for mortgage brokers cost?
Pro is $98 a month for one phone number, monthly credits, three assistants, and three seats. Each call rounds up to the whole minute. Give each loan officer an assistant and a number, at $10 a month per extra number, and alerts can go to the officer assigned to it. Growth raises the limits to 20 assistants and 5 seats for larger teams.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / ContactsOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for mortgage brokers
Lead capture
Every call, chat, text, and email gets an answer right away. The assistant saves the lead as a contact with its source and tells your team when someone is ready to book or buy.
Explore Lead capture
AI text messaging
Customers text your InsertChat number and get answers from your knowledge. Your team sees every thread in the shared inbox and can step in.
Explore AI text messagingScheduling
Your front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
Explore SchedulingConnect the calendar and tools you use
All integrations ↗
More professional services industries
Professional services overview ↗- Law firmsTake new client intake calls and book consultations while your attorneys are in court.
- AccountingBook tax appointments and answer document questions while your accountants work on returns.
- InsuranceCollect quote details and answer policy FAQs while your licensed agents are on other calls.
- Personal injury lawRun accident intake day and night, so a new case reaches an attorney before another firm calls back.
- Immigration lawAnswer immigration calls in the client’s language, take intake by case type, and flag hearings and detentions.
- Family lawTake divorce, custody, and support intake with a safe-contact check, and flag protective orders fast.
- Criminal defenseAnswer late-night arrest calls from worried families, take jail and charge details, and alert your on-call attorney.
- Financial advisorsBook discovery meetings and log client service requests, with every investment question left to an advisor.
- IT services & MSPsTake client support calls, create tickets, and flag outages and security incidents for your on-call tech.
- Recruiting & staffingAnswer candidates and clients, take job orders, and flag shift call-outs before a client is left short.
- ArchitectsQualify project inquiries by type, site, budget, and timeline, and book consultations while you’re on site.
- Interior designAnswer fee questions, gather the brief, and book discovery calls while you’re with clients.
Picture messages go to your staff, but bank statements and tax returns shouldn’t travel by text. Add your secure upload steps to the assistant’s knowledge, and it points borrowers there whenever they ask how to send documents. You can also tell it to ask callers never to read out a Social Security number.
No. InsertChat doesn’t connect to loan origination or pricing software. Each lead becomes a contact with the summary and transcript, and if you use HubSpot, Zoho, or Microsoft Dynamics 365, the assistant can add the lead there through the actions you allow. Your team starts the application in your own system.
Yes. The assistant switches to the caller’s language and asks the same qualifying questions in Spanish or another language your borrowers use. Add which loan officers speak which languages to its knowledge, so it can tell callers who will follow up with them.
Yes. Set your office hours and time zone, and the assistant answers evenings and weekends, when buyers get home from showings. During the day, it can pick up when your team doesn’t answer within 5 to 60 seconds.
Facts last reviewed .
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.