Explore the demo01
Confirm you take the case
Check that you handle car accident cases in the caller’s state, then explain the consultation and fee terms exactly as you publish them.
Personal injury law
An AI receptionist for personal injury firms that answers the 9 p.m. accident call.
Accident victims call when the pain sets in, often at night or on a weekend. Your assistant answers every call, asks the intake questions you wrote for crashes, falls, and dog bites, and books a consultation. Older accident dates, settlement offers, and adjusters asking for a recorded statement are flagged for an attorney.
An AI receptionist for personal injury firms answers accident calls when your intake team is off or busy. InsertChat’s assistant asks when and how the injury happened, what treatment the caller has had, and which insurers are involved, records the other parties for your conflict check, books consultations, and leaves case value and filing deadlines to an attorney.
EXAMPLE WORKFLOW · Phone call
Turn a Saturday crash call into a consultation before Monday
An injured driver calls at 10 a.m. on a Saturday, while your intake specialist is off until Monday.
“Someone rear-ended me on the highway last night. My neck is killing me and their insurance already called. Do I need a lawyer?”
02
Run your crash intake
Record the accident date and place, the injuries and any ER visit, the other driver’s name and insurer, the police report number, and whether the caller has a lawyer.
03
Book the consultation
Offer open times on the intake calendar, at the office or by video link, and book one. A high-intent alert and the full summary reach your team.
Your team sets the boundaries
Whether to give the other driver’s insurer a statement, what the case is worth, and how long the caller has to file are attorney questions. The assistant says so and flags the call for an attorney.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for personal injury firms
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Intake for car, truck, motorcycle, slip-and-fall, and dog bite cases
- Consultation bookings at the office, by phone, or by video
- Your fee terms, such as a contingency percentage, worded as you publish them
- Office locations, hours, and whether attorneys meet clients at home or in the hospital
- Past clients and referral partners calling with a new case, saved with their source
Sent straight to your team
- Accidents older than the cutoff you set, so an attorney checks the filing deadline
- A settlement offer, a release to sign, or an adjuster asking for a recorded statement
- Callers who already have a lawyer on this case and want to switch
- Catastrophic injuries, a wrongful death, or a crash with a commercial truck
- A caller who is hurt right now, who hears your instruction to call 911
What it asks and what it needs to know
Details it collects
- Name and a safe callback number
- Accident date, location, and type
- Injuries, ER visits, and current treatment
- The other driver, property owner, or dog owner, for your conflict check
- Insurance companies involved and any claim numbers
- Police or incident report number
- Whether the caller already has a lawyer on this case
What to add to its knowledge
- Case types you take, and the ones you refer out
- Intake questions for each case type
- Fee terms, consultation format, and what to bring
- States and counties you practice in
- Attorney bios, languages spoken, and office locations
- The accident age that triggers an attorney review
Can an AI receptionist do personal injury intake?
Yes, with the questions you write for each case type. A car crash caller is asked for the date and place, injuries and treatment, the other driver’s insurer, and the police report number. A slip-and-fall caller is asked where it happened and who owns the property. Every answer lands on the contact, so your intake team opens a complete file on Monday morning.
How does it handle statute of limitations questions?
It never calculates a deadline. Add “how long do I have to file” to the topics that always need a person, and tell the assistant which accident age should trigger a review, such as anything older than a year. Those calls are flagged for an attorney with the accident date recorded, and the caller hears that an attorney will answer the deadline question.
How much does an AI receptionist for a personal injury firm cost?
Pro is $98 a month with one phone number, monthly credits, three seats, and three AI assistants. Calls use credits by the started minute. Firms running TV, billboard, or search ads can give each campaign its own number for $10 a month, and every contact records the number dialed, so you can see which ads bring in cases.
AI intake vs voicemail vs a legal answering service
Swipe horizontally to compare →
| Compared | InsertChat AI receptionist | Voicemail | Live answering service |
|---|---|---|---|
| Answers questions | Yes, from your knowledge base | No; callers leave a message | From the script you give the operators |
| Books appointments | Into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com | No | Depends on the provider and your calendar access |
| When it answers | Always, after hours, or when your team doesn’t pick up | When nobody answers | During the hours your plan covers |
| Record of each call | Transcript and AI summary in the shared inbox | A recorded message | Message notes from the operator |
| Urgent calls | Flagged and emailed to your team, with the safety steps you wrote; no live transfer | Heard when someone checks messages | Handled with the escalation instructions you give |
| Other channels | Website chat, SMS, email, and WhatsApp from the same knowledge | Phone only | Varies by provider |
| Pricing | From $98 per month with monthly credits; calls billed in whole minutes | Usually included with your phone service | Varies by provider; often per minute or per call |
Voicemail and answering service details vary by provider. Check the terms of any service you compare.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / InboxOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for personal injury firms
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionist
Lead capture
Every call, chat, text, and email gets an answer right away. The assistant saves the lead as a contact with its source and tells your team when someone is ready to book or buy.
Explore Lead capture
After-hours answering
Your team’s phones ring while you’re open. After hours, or whenever nobody picks up, the AI receptionist answers, books the visit, and flags emergencies to your team.
Explore After-hours answeringConnect the calendar and tools you use
All integrations ↗
More professional services industries
Professional services overview ↗- Law firmsTake new client intake calls and book consultations while your attorneys are in court.
- AccountingBook tax appointments and answer document questions while your accountants work on returns.
- InsuranceCollect quote details and answer policy FAQs while your licensed agents are on other calls.
- Immigration lawAnswer immigration calls in the client’s language, take intake by case type, and flag hearings and detentions.
- Family lawTake divorce, custody, and support intake with a safe-contact check, and flag protective orders fast.
- Criminal defenseAnswer late-night arrest calls from worried families, take jail and charge details, and alert your on-call attorney.
- Financial advisorsBook discovery meetings and log client service requests, with every investment question left to an advisor.
- Mortgage brokersCapture purchase and refinance leads around the clock, with rate and approval questions left to a loan officer.
- IT services & MSPsTake client support calls, create tickets, and flag outages and security incidents for your on-call tech.
- Recruiting & staffingAnswer candidates and clients, take job orders, and flag shift call-outs before a client is left short.
- ArchitectsQualify project inquiries by type, site, budget, and timeline, and book consultations while you’re on site.
- Interior designAnswer fee questions, gather the brief, and book discovery calls while you’re with clients.
Yes, where your number supports SMS. Callers can text your InsertChat number, and the assistant replies with your intake questions. Photos of the crash scene, injuries, or a police report go to your staff to review, since picture messages are always handed to a person. Website chat accepts file attachments too.
The assistant asks whether the caller has hired a lawyer for this accident and records the answer. Your instructions decide the next step. You can have it note the current lawyer’s name and flag the call, so an attorney handles any switch personally. It never comments on another firm’s work.
If your firm uses HubSpot, Zoho, or Microsoft Dynamics 365, the assistant can create the lead there through the actions and approvals you choose, without any background sync. InsertChat doesn’t connect to legal case management software, so your team opens the matter after the conflict check clears.
Yes. Calls ring your intake line first, and the assistant picks up when nobody answers within 5 to 60 seconds or when a call reaches a staff voicemail. Outside the weekly hours you set, it answers every call. Live transfer to an attorney isn’t available, so urgent calls are flagged and emailed to your team.
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