Explore the demo01
Match the services to your menu
Find the root touch-up and trim on your price menu, along with how long the two take together.
Salons & spas
An AI receptionist for salons and spas when the phone rings mid-color.
A balayage, a gel fill, and a 60-minute massage each take a different block of time. Your assistant asks what the client wants and who usually does it, gives prices from your menu, and books the right length on your calendar.
An AI receptionist for salons and spas answers booking calls and texts while your team is with clients, using your service menu, prices, and policies. InsertChat’s assistant asks which service and which stylist or therapist the client wants, books an appointment of the right length, and can send text or email reminders 72 and 24 hours before the visit.
EXAMPLE WORKFLOW · Text message
Turn a text from a regular into a booked color appointment
A regular client texts your InsertChat number on Monday, when the salon is closed.
“Can I get a root touch-up and a trim with Dana next Friday? Late morning if she has it.”
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Offer late-morning openings
Suggest Friday times long enough for both services, note Dana as the preferred stylist, and book the slot the client picks.
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Send the reminders
The client gets a text or email reminder 72 hours before the appointment and another 24 hours before.
Your team sets the boundaries
Skin irritation after a color or wax goes to your team right away, and complaints about results and bridal or group requests wait for a manager.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for salons and spas
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Bookings for cuts, color, nails, and massages, each with its own length
- Stylist and therapist preferences, saved on the client’s contact
- Prices from your service menu
- Cancellation, late-arrival, and no-show policies
- Gift card and walk-in questions
Sent straight to your team
- Allergic reactions or skin irritation after a service
- Unhappy color results and other complaints
- Bridal parties and group bookings that need a manager
- Requests to waive a cancellation fee
What it asks and what it needs to know
Details it collects
Details it collects- Client name and mobile number
- Service, such as a cut, color, nails, or a massage
- Preferred stylist, nail tech, or therapist
- New or returning client
- Hair length and last color service, for color bookings
- Whether a patch test is due, if your policy asks for one
- Preferred day and time
What to add to its knowledge
- Service menu with prices and how long each service takes
- Which stylists, nail techs, and therapists do which services
- Cancellation, deposit, and late-arrival policies
- Gift card options and where to buy them
- Walk-in days and hours
- Patch test, prep, and aftercare notes for color, waxing, and lashes
Can it book the right amount of time for each salon service?
Yes, with Cal.com. Create an event type per service, such as a 45-minute cut or a 60-minute massage, and the assistant books the type that matches the request. Calendly and InsertChat’s built-in calendar book one appointment length per assistant. For combinations like color plus a cut, create a combined event type or let it take the request for your front desk.
Can it help with no-shows and late cancellations?
Yes, through reminders and clear policies. Text or email reminders 72 and 24 hours before each appointment help reduce forgotten visits. The assistant explains your cancellation and late-arrival policy when a client books, and requests to waive a late fee wait for a manager. It can also cancel an appointment it booked when a client asks. That opens the slot for someone else.
How much does an AI receptionist for salons and spas cost?
The Pro plan costs $98 a month, or 10 monthly payments upfront if you bill annually. It covers one phone number and monthly credits, and its three seats let the owner and front desk share the inbox. Calls draw down credits by the whole minute. Reminder texts and WhatsApp messages are connected services that can carry their own charges.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / CalendarOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for salons and spas
Scheduling
Your front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
Explore Scheduling
AI text messaging
Customers text your InsertChat number and get answers from your knowledge. Your team sees every thread in the shared inbox and can step in.
Explore AI text messaging
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionistConnect the calendar and tools you use
All integrations ↗
More beauty & wellness industries
Beauty & wellness overview ↗- Med spasTurn injectable, laser, and facial questions into booked consultations.
- Gyms & fitnessAnswer membership, class schedule, and trial pass calls while your staff coach.
- BarbershopsBook cuts and fades with the right barber, answer walk-in and price questions, and send reminders.
- Massage therapyBook the right massage length, answer gift card and package questions, and route health questions to your therapists.
- Tattoo studiosCollect custom tattoo requests, book consultations and touch-ups, and send healing problems to your artists.
- Yoga & Pilates studiosAnswer schedule and intro offer questions, book private sessions, and route freezes and injuries to your team.
- Martial arts schoolsBook trial classes for kids and adults, explain programs and belt costs, and flag injuries and cancellations.
Yes, once you connect a WhatsApp Business Account. Clients message your business number there, and the assistant answers from the same menu and policies it uses on calls and texts. Requests from every channel land in one shared inbox, on the client’s contact.
Yes, if you’re in the US or Canada. Forward your existing number to InsertChat and decide when the assistant answers, such as every call, only after hours, or only after the front desk phone has rung for up to 60 seconds. Salons in other countries can get a local or toll-free InsertChat number where one is offered.
A person on your team handles it. Picture messages sent by text skip the automatic reply and go to your stylists in the shared inbox. On your website chat, clients can attach inspiration photos to their message too.
No, it doesn’t take card payments on calls. It can explain your deposit and cancellation policy, tell clients where to buy gift cards, and note the request for your team. Questions about a charge or a refund go to a person.
Facts last reviewed .
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