Explore the demo01
Answer the gift card question
Explain how your gift cards work, whether they cover upgrades and gratuity, and what a 90-minute deep tissue costs on your menu.
Massage therapy
An AI receptionist for massage therapists, so no call interrupts a session.
Clients call to ask the difference between deep tissue and Swedish, whether you have a 90-minute slot Sunday, and whether a gift card covers the tip. Your assistant answers from your menu and policies, books the right session length, and sends injury, pregnancy, and medical questions to your therapists.
An AI receptionist for massage therapists and studios answers calls and texts while you’re in a session, using your massage menu, session lengths, prices, and policies. InsertChat’s assistant explains each modality you offer, books appointments of the right length, shares gift card and package details, and leaves injury, pregnancy, and medical questions to a licensed therapist.
EXAMPLE WORKFLOW · Phone call
Turn a gift card call into a booked 90-minute massage
A client calls at 2:15 p.m. on a Thursday, while both of your therapists are mid-session.
“I got one of your gift cards for my birthday. Can I use it for a 90-minute deep tissue, and do you have anything Sunday afternoon?”
02
Book the 90-minute session
Offer Sunday afternoon openings for a 90-minute massage and book the one the client picks.
03
Note the intake details
Record the gift card number, focus areas, pressure preference, and any injuries mentioned, so the therapist reads them first.
Your team sets the boundaries
Questions about massage during pregnancy, after surgery, or with a medical condition go to a licensed therapist, and a client reporting pain or injury after a session is flagged for the owner at once.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for massage therapists and studios
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Swedish, deep tissue, sports, prenatal, and couples massages, explained from your menu
- Session lengths and prices, including add-ons like hot stones
- Gift cards, packages, and memberships
- Booking, moving, and canceling sessions the assistant booked
- What to expect, what to wear, and when to arrive
Sent straight to your team
- Pain, bruising, or injury after a session
- Whether massage is safe with pregnancy, a recent surgery, or a medical condition
- Inappropriate requests, handed to the owner
- Complaints and refund requests
- Insurance billing and doctor’s-note questions
What it asks and what it needs to know
Details it collects
Details it collects- Client name and mobile number
- Massage type and session length
- Preferred therapist
- Focus areas and pressure preference
- Injuries, pregnancy, or conditions to tell the therapist about
- Gift card or package number
- Preferred day and time
What to add to its knowledge
- Massage menu with descriptions, lengths, and prices
- Add-ons, packages, and membership terms
- Gift card rules, including expiry and what they cover
- Cancellation, late-arrival, and no-show policies
- Which therapists offer prenatal, sports, or couples sessions
- What to wear, intake forms, parking, and arrival time
Can it book 60- and 90-minute massages correctly?
Yes. Set your standard session length, such as 60 minutes, with a buffer of up to 30 minutes before or after for turnover, and the assistant offers times that fit. For a menu with several lengths, connect Cal.com with an event type for each one, and the assistant can list them, check open slots, and book the one the client asks for. Without that, it collects requests for other lengths for you to book.
Will it answer questions about massage during pregnancy or after an injury?
It shares what you publish, such as whether you offer prenatal massage and which therapists do it, and it leaves the health question itself to a licensed therapist. The assistant notes the pregnancy, injury, or condition on the contact and marks the conversation for a person, so the therapist can follow up before the session.
Can it deal with inappropriate calls?
Yes. Describe the services you offer and the requests you refuse in the assistant’s instructions, and it declines anything outside them in plain words. Add those requests to your handoff topics, and the conversation goes to the owner with the full transcript in the shared inbox.
How much does an AI receptionist for massage therapists cost?
Pro is $98 a month and fits a solo therapist or a small studio: one phone number, monthly credits, three AI assistants, and three seats. Calls round up to whole minutes. Clinics that bill health insurance and handle protected health information need Enterprise, which starts at $998 a month and can sign a Business Associate Agreement (BAA).
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / TodayOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for massage therapists and studios
Scheduling
Your front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
Explore Scheduling
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionist
Website chat
Add an AI assistant to the site you already have. It answers visitors from your pages and documents, saves leads, books appointments, and hands the chat to a person when it needs one.
Explore Website chatConnect the calendar and tools you use
All integrations ↗
More beauty & wellness industries
Beauty & wellness overview ↗- Med spasTurn injectable, laser, and facial questions into booked consultations.
- Salons & spasBook cuts, color, nails, and massages for the right length while every chair is busy.
- Gyms & fitnessAnswer membership, class schedule, and trial pass calls while your staff coach.
- BarbershopsBook cuts and fades with the right barber, answer walk-in and price questions, and send reminders.
- Tattoo studiosCollect custom tattoo requests, book consultations and touch-ups, and send healing problems to your artists.
- Yoga & Pilates studiosAnswer schedule and intro offer questions, book private sessions, and route freezes and injuries to your team.
- Martial arts schoolsBook trial classes for kids and adults, explain programs and belt costs, and flag injuries and cancellations.
Yes. Add your couples massage to the menu with its price and length, and the assistant books it as one appointment with both guests’ names in the notes. If your studio has to confirm two therapists first, have the assistant take the request instead, and your front desk confirms it.
You choose. Your studio phone can ring for 5 to 60 seconds before the assistant answers, so you catch calls between clients and the assistant takes the rest. It can also answer every call, or only after hours. In the US and Canada, forward the number your clients already have.
Yes. Clients text your InsertChat number, the assistant offers open times, and the booking lands on your calendar with a text or email reminder 72 and 24 hours before. Picture messages go to a person, and replying STOP opts a client out.
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