Explore the demo01
Answer from your menu
Share the filler pricing you publish, your consultation policy, and the timing guidance you wrote for clients with an upcoming event.
Med spas
An AI receptionist for med spas that answers filler and laser questions.
Prospective clients ask how a laser package works, how much downtime to expect, what filler costs, and whether there’s a consult open this week. Your assistant replies from your treatment menu and published aftercare notes, books the consult, and sends reactions and candidacy questions to a licensed provider.
An AI receptionist for med spas answers treatment questions by phone, text, and website chat, using your service menu, the prices you choose to share, and the prep and aftercare instructions you publish. InsertChat’s assistant books consultations and repeat treatments, and sends adverse reactions and candidacy questions to a licensed provider on your team.
EXAMPLE WORKFLOW · Website chat
Turn a late-night filler question into a consultation
A prospective client opens the chat on your website at 10 p.m. on a Sunday.
“How much is lip filler, and do I need a consultation first? I have a wedding in three weeks.”
02
Book the consultation
Offer consultation times for this week, book the one the client picks, and send a reminder 24 hours ahead.
03
Brief the injector
The contact keeps the treatment interest, the wedding date, and the page or campaign that brought the client in, so your provider walks into the consult prepared.
Your team sets the boundaries
A client describing swelling or pain after a treatment is marked urgent for your clinical team, and candidacy questions wait for a licensed provider.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for med spas
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- What the injectables, laser treatments, and facials on your menu involve
- Prep and aftercare questions, answered from your published instructions
- Prices and specials you choose to share
- Membership tiers and what each one includes
- Consultation bookings and rebooking for repeat treatments
Sent straight to your team
- Swelling, pain, or skin changes after a treatment
- Whether someone is a good candidate for a treatment
- Questions about medications, pregnancy, or medical history
- Complaints about results
What it asks and what it needs to know
Details it collects
Details it collects- Name, mobile number, and email
- Treatment or concern they’re asking about
- First visit or returning client
- Any event date they’re planning around
- Preferred provider, if any
- How they heard about you
- Preferred consultation times
What to add to its knowledge
- Service menu covering injectables, laser, facials, and body treatments
- Prep and aftercare instructions for each treatment
- Prices and current specials you’re happy to share
- Membership tiers, perks, and cancellation terms
- Consultation policy, deposits, and late-cancellation fees
- Provider bios and the treatments each one performs
What happens when a client calls about a reaction after treatment?
Your clinical team hears about it right away. The assistant asks which treatment the client had, when, and what has changed since, then marks the conversation urgent so your chosen teammates are notified. Callers describing severe symptoms hear the emergency instructions you wrote. Only a licensed provider assesses the reaction.
Will it tell callers whether a treatment is right for them?
No, candidacy stays with a licensed provider. The assistant describes each treatment from your menu and offers a consultation for anything personal. Questions about medications, pregnancy, skin conditions, or past reactions are noted on the contact so your provider can review them before the consult. Dosing, product choice, and treatment plans are decided at the consultation.
How much does an AI receptionist for med spas cost?
Med spas that handle protected health information with the assistant need Enterprise, which starts at $998 per month and can sign a Business Associate Agreement (BAA). Otherwise, Pro at $98 a month includes one phone number, monthly credits, three AI assistants, and three seats for your front desk and providers; keep protected health information out of the assistant on Pro. Each call draws on credits, rounded up to the minute, and texts and WhatsApp messages can add their own charges.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / KnowledgeOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for med spas
Knowledge & answers
Bring your website, documents, FAQs, and product details into one knowledge base. Your assistant answers every channel from it and shows you which questions need a better answer.
Explore Knowledge & answers
Lead capture
Every call, chat, text, and email gets an answer right away. The assistant saves the lead as a contact with its source and tells your team when someone is ready to book or buy.
Explore Lead captureScheduling
Your front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
Explore SchedulingConnect the calendar and tools you use
All integrations ↗
More beauty & wellness industries
Beauty & wellness overview ↗- Salons & spasBook cuts, color, nails, and massages for the right length while every chair is busy.
- Gyms & fitnessAnswer membership, class schedule, and trial pass calls while your staff coach.
- BarbershopsBook cuts and fades with the right barber, answer walk-in and price questions, and send reminders.
- Massage therapyBook the right massage length, answer gift card and package questions, and route health questions to your therapists.
- Tattoo studiosCollect custom tattoo requests, book consultations and touch-ups, and send healing problems to your artists.
- Yoga & Pilates studiosAnswer schedule and intro offer questions, book private sessions, and route freezes and injuries to your team.
- Martial arts schoolsBook trial classes for kids and adults, explain programs and belt costs, and flag injuries and cancellations.
Yes, if that’s how you list them. Add your per-unit and per-syringe prices, package rates, and current specials, and the assistant gives them exactly as written. How many units or syringes a client needs is a question for your provider at the consultation.
Yes. With after-hours routing, your front desk phone rings while the spa is open and the assistant answers once you close. It also replies to texts and website chats at any hour from the same treatment menu, and it can book consults on your calendar.
Yes. A returning client can text your InsertChat number to book their next visit, and the assistant offers open times from your calendar. It can also cancel an appointment it booked and offer new times. Changes to visits booked another way go to your front desk.
Yes, in the US and Canada. Keep the number on your website and ads, and forward it to InsertChat. Elsewhere, pick a local or toll-free InsertChat number where one is available, then choose one of 10 voices and write the greeting callers hear.
Facts last reviewed .
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.