Explore the demo01
Share the membership options
Give the monthly, annual, and class-pack prices you publish, plus any joining fee and the trial offer you set.
Gyms & fitness
An AI receptionist for gyms and studios when staff are on the floor.
People call to ask what a membership costs, when the next spin class starts, and whether they can try a class first. The assistant shares your published prices and timetable, books intro classes and training consultations, and alerts your team when a member wants to cancel or freeze.
An AI receptionist for gyms and fitness studios answers calls and texts about memberships, classes, and hours while your staff are coaching or checking members in. InsertChat’s assistant shares the prices you publish, books trial classes and personal training consultations, and alerts your team to cancellation requests, billing disputes, and injuries at the facility.
EXAMPLE WORKFLOW · Phone call
Turn a price question into a booked intro class
A prospective member calls at 6:05 p.m., while your instructor is teaching the evening class.
“How much is a monthly membership, and can I try a class before I sign up? I’m free Tuesday evening.”
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Book the intro visit
Offer the Tuesday evening times you set aside for intro visits and reserve the one the caller wants.
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Save the new lead
The contact records the caller’s goals and trial date, so your membership staff can follow up after the class.
Your team sets the boundaries
Cancel and freeze requests send your team an alert, billing disputes are marked for a person, and anyone reporting an injury at the gym hears the emergency instructions you wrote.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for gyms and fitness studios
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Membership options and the prices you publish
- Class schedules, instructors, and what to bring
- Trial passes and intro classes
- Personal training consultations on your calendar
- Hours, parking, and childcare if you offer it
Sent straight to your team
- Membership cancellation and freeze requests
- Billing disputes and double charges
- Injuries at the facility
- Complaints about staff, equipment, or cleanliness
What it asks and what it needs to know
Details it collects
Details it collects- Caller’s name, phone, and email
- Current member or prospective member
- Fitness goals and any class they want to try
- Membership type they’re interested in
- Preferred trial or consultation time
- Member name and reason, for cancel or freeze requests
- Where they saw your gym, such as a flyer, an ad, or a friend
What to add to its knowledge
- Membership tiers, prices, and joining fees you publish
- Class timetable and instructor bios
- Trial pass and intro class offers
- Personal training packages and how consultations work
- Cancellation, freeze, and contract terms
- Staffed hours, childcare times, and parking
What happens when a member calls to cancel?
The assistant takes the request and sends your team a cancellation alert. It records the member’s name, membership, and the reason they give, and it can explain the cancellation and freeze terms you wrote. Your team handles the cancellation itself and can call the member back with options, such as a freeze, before anything changes.
Does it have to share our membership prices?
No, it shares only what you add to its knowledge. Publish every tier and joining fee, or leave prices out and let your sales staff discuss them in person. In that case, instruct the assistant to offer an intro class or a consultation and to note what the caller wants, so your team follows up with the right offer.
How much does an AI receptionist for gyms and fitness studios cost?
At $98 per month, Pro gives a gym one phone number, monthly credits, three AI assistants, and three staff seats. Calls round up to whole minutes. Gyms that need more assistants, seats, or credits can move to Growth, Scale, or Enterprise, and Scale and Enterprise add analytics reports.
Explore the shared workspace
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Features for gyms and fitness studios
Lead capture
Every call, chat, text, and email gets an answer right away. The assistant saves the lead as a contact with its source and tells your team when someone is ready to book or buy.
Explore Lead capture
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionistContacts
Your AI assistant saves each customer’s details from calls, chats, texts, and emails. Your team sees the history, open tasks, and next appointment in one record.
Explore ContactsConnect the calendar and tools you use
All integrations ↗
More beauty & wellness industries
Beauty & wellness overview ↗- Med spasTurn injectable, laser, and facial questions into booked consultations.
- Salons & spasBook cuts, color, nails, and massages for the right length while every chair is busy.
- BarbershopsBook cuts and fades with the right barber, answer walk-in and price questions, and send reminders.
- Massage therapyBook the right massage length, answer gift card and package questions, and route health questions to your therapists.
- Tattoo studiosCollect custom tattoo requests, book consultations and touch-ups, and send healing problems to your artists.
- Yoga & Pilates studiosAnswer schedule and intro offer questions, book private sessions, and route freezes and injuries to your team.
- Martial arts schoolsBook trial classes for kids and adults, explain programs and belt costs, and flag injuries and cancellations.
Yes. The same assistant can run as a chat widget on your gym’s website and reply to texts sent to your InsertChat number, using the same prices and timetable. Each new lead lands in the shared inbox with its source, such as the landing page or campaign that brought them in.
Yes. Set up one assistant per location, each with its own address, hours, class timetable, and prices, within your plan’s assistant limit. Pro includes three assistants, and each extra phone number is $10 a month. A caller to your downtown club hears downtown’s hours and classes.
Yes. Enter your staffed hours as opening hours with your time zone, and calls ring your desk while staff are on site and go to the assistant the rest of the time. In the US and Canada, forward your current gym number so members keep dialing the same one.
No. The assistant books trial visits and consultations into InsertChat’s built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com. Check-ins, contracts, and membership billing stay in the system you already use, and your staff enter new members there after the trial.
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