Explore the demo01
Confirm the insurance plan
Ask for the insurance carrier and plan name, then answer from the plans you accept. Coverage and eligibility questions go to your front desk.
Dental
An AI receptionist for dental offices that answers while you’re chairside.
Your assistant answers new patients asking about insurance, regulars due for a cleaning, and the caller with a cracked molar. Routine visits get booked or passed to your front desk, while pain and swelling reach your team right away.
An AI receptionist for dental practices answers patient calls when the front desk is tied up or the office is closed, using your services, hours, and the insurance plans you accept. InsertChat’s assistant books cleanings and new-patient exams on your calendar or records the request for your staff, and hands tooth pain, swelling, and clinical questions to your team.
EXAMPLE WORKFLOW · Phone call
Turn a lunch-hour call into a new-patient exam
A new patient calls at 12:30 p.m., while your front desk is at lunch.
“I’m new to the area and overdue for a cleaning. Do you take my work insurance, and is anything open next week?”
02
Book the new-patient visit
Offer next week’s openings for a new-patient exam and cleaning, and book the time the caller chooses.
03
Prepare the front desk
The call summary lists the carrier, plan, and reason for the visit, so your team can verify eligibility before the patient arrives.
Your team sets the boundaries
Severe pain, swelling, and knocked-out or broken teeth go straight to your team, and callers describing facial swelling with fever or trouble breathing hear your instructions to contact emergency services.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for dental practices
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- New-patient exams, cleanings, and checkups offered from your open times
- Whether you accept a caller’s insurance plan, answered from your list
- Office hours, directions, and parking
- Moving a cleaning or exam that the assistant booked
- Questions about whitening, night guards, and the other services you list
Sent straight to your team
- Severe tooth pain or swelling
- A knocked-out, cracked, or broken tooth
- Facial swelling with fever or trouble breathing
- Clinical questions about treatment, medication, or recovery
- Billing disputes and complaints
What it asks and what it needs to know
Details it collects
Details it collects- Patient name and phone number
- New or existing patient
- Insurance carrier and plan name, or self-pay
- Reason for the visit, such as a cleaning, a checkup, or a specific tooth
- Which tooth or area hurts, and since when
- Other family members who need appointments
- Preferred days and times
What to add to its knowledge
- Insurance carriers and plans you accept, in network or out
- Services you offer, from cleanings to crowns and whitening
- New-patient forms, what to bring, and how early to arrive
- Office hours, holiday closures, and your dental emergency instructions
- Cancellation and missed-appointment policy
- Self-pay prices or in-house membership plans you choose to share
What happens when a patient calls with a toothache or a broken tooth?
The assistant takes down what happened and flags the call for your team at once. It asks which tooth, when the pain or swelling started, and whether a tooth was knocked out, then marks the conversation “needs you” and notifies your teammates. Diagnosis and medication questions stay with your dentists. If a caller describes one of the emergencies you list, the assistant reads the emergency-services guidance you wrote.
Can InsertChat sign a BAA with our dental practice?
Yes, on Enterprise. Symptoms, visit reasons, and insurance details that patients share can be protected health information, so choose Enterprise and sign a Business Associate Agreement (BAA) before the assistant collects them. On other plans, keep protected health information out of the assistant and its connected tools.
Does it work with our dental practice management software?
No, InsertChat does not connect to dental practice management systems. Its assistant schedules in a connected Google Calendar, Outlook, Calendly, or Cal.com account, or in InsertChat’s own calendar. If your schedule lives in practice management software, set it to collect requests instead. Each one arrives with the patient’s name, new or existing status, insurance, visit type, and preferred times, and your front desk books the slot.
How much does an AI receptionist for dental practices cost?
Dental practices that handle protected health information with the assistant need Enterprise, which starts at $998 per month and can sign a BAA. It includes 100 AI assistants, so each office can have its own with its own address. On other plans, from $98 per month, keep protected health information out of the assistant. Calls use credits rounded up to whole minutes, and each extra phone number is $10 a month.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / CalendarOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for dental practices
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionist
Scheduling
Let your front desk offer open times, book, reschedule, and cancel appointments on calls, chats, and texts. Bookings stay linked to the customer and the conversation.
Explore Scheduling
After-hours answering
Ring your team during business hours. After hours, or when nobody answers, the AI receptionist takes the call.
Explore After-hours answeringConnect the calendar and tools you use
All integrations ↗
More healthcare industries
Healthcare overview ↗Yes, once you add the carriers and plans you accept and note which ones you’re in network with. The assistant asks for the carrier and plan name and answers from that list. Benefit checks, remaining coverage, and out-of-pocket estimates go to your front desk with the details already collected.
Yes. Your office phone can ring for 5 to 60 seconds before the assistant picks up, so calls during check-in or lunch still get answered. You can also have it answer only outside office hours. US and Canadian practices can keep the number on their website and forward it to InsertChat.
Yes. Patients can text your InsertChat number to ask about hours, check whether their plan is on your list, or move a cleaning the assistant booked. A photo of a chipped tooth sent by text goes to a person on your team. Replying STOP opts a patient out.
Facts last reviewed .
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