Explore the demo01
Install the plugin
Install and activate the InsertChat plugin from the WordPress.org plugin directory on the WordPress site that runs your store.
Online store
Add an AI chatbot to your WooCommerce store.
WooCommerce runs on WordPress, so you install the chat with the InsertChat plugin from WordPress.org or your theme’s footer code. Shoppers get answers about products, sizing, shipping, and returns from the content you add, and order changes or refunds go to your team.
To add an AI chatbot to WooCommerce, install the InsertChat plugin from WordPress.org, enter your assistant’s ID in its settings, and clear your page cache. The chat answers shopper questions from your product pages and store policies, captures leads, and hands order-specific requests to your team in the shared inbox.
Answer the pre-purchase question that stalls a cart
A shopper on a product page asks whether the jacket runs small and how returns work. The assistant answers from the product descriptions and policy pages in its knowledge and points to your size chart. When someone asks to change an order or get a refund, it collects the order number and passes the request to your team, because the plugin doesn’t give it access to WooCommerce orders.
Where the code goes in WooCommerce
Location: WordPress plugin: InsertChat settings in your dashboard sidebar
Requirements: The InsertChat plugin needs WordPress 4.7 or later and PHP 7.0 or later. To paste the code instead on WordPress.com, you need the Personal, Premium, Business, or Commerce plan.
Source: InsertChat on WordPress.org · WordPress.com: Add code to headers, checked .
A website install adds the chat to your pages without signing in to your WooCommerce account or reading its data. The assistant answers from the knowledge you add, and every conversation lands in your shared inbox.
How to set up WooCommerce with InsertChat
02
Enter your assistant’s ID
Open InsertChat in your dashboard sidebar, paste your assistant’s ID (the ICG_BOT_ID value in its install code), and save. Then clear any page cache.
03
Verify and test
Run Verify on your website in InsertChat with the published URL of a product page, then open the chat and ask the questions your customers ask most.
How businesses use WooCommerce with InsertChat
Illustrative examples. Answers depend on the knowledge you add; actions depend on the connections and permissions you turn on.
Answer fit, materials, and care questions
A shopper asks whether a linen shirt shrinks. The assistant answers from the care guide and product description you added and links the return policy if they’re unsure.
E-commerce use cases
Help pet owners pick the right product
An owner asks which harness size fits a 30-pound dog. The assistant answers from your sizing guide and product pages, and sends health questions about the pet to your staff.
Pet grooming & pet stores use casesHandle rental questions before checkout
A customer asks whether chairs can be delivered the day before an event. The assistant answers from your delivery policy and collects the date and address when your team needs to confirm.
Party & event rentals use casesConnect the rest of your front desk
Website chat
Add an AI assistant to the site you already have. It answers visitors from your pages and documents, saves leads, books appointments, and hands the chat to a person when it needs one.
Explore Website chat
Knowledge & answers
Bring your website, documents, FAQs, and product details into one knowledge base. Your assistant answers every channel from it and shows you which questions need a better answer.
Explore Knowledge & answers
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxRelated guides and comparisons
More website installs
All integrations ↗
No. The plugin adds the chat to your store pages; it doesn’t connect to WooCommerce orders, inventory, or customer accounts. The assistant collects the order number and request, and your team handles it from the shared inbox.
Add your store to its knowledge by website crawl or sitemap, and upload documents such as size charts, care guides, and shipping tables. Keep those sources current so answers match your catalog and prices.
The plugin loads the chat in your site’s footer through the standard WordPress footer hook. After you save its settings, clear caching plugins such as WP Super Cache or W3 Total Cache so visitors get the updated pages.
Either works. The plugin is the shortest path. You can also paste your assistant’s install code into the footer with a header and footer code tool; WordPress.com sites need a plan that supports custom code.
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