Explore the demo01
Match the groom to your menu
Find the full-groom price for a large doodle and share your matting policy, including any dematting fee or shave-down rule you wrote.
Pet grooming & pet stores
An AI receptionist for groomers and pet stores while you’re mid-groom.
Grooming clients call about a matted doodle, a nail trim, or which vaccines you require, and store customers ask whether you carry a certain food. Your assistant books grooms by breed, size, and coat, answers product questions from the information you publish, and takes special orders for your staff.
An AI receptionist for pet groomers and pet stores answers calls and texts while your groomers are working and your staff are on the floor, using your grooming menu, policies, and product information. InsertChat’s assistant matches each groom to the breed and coat, explains your vaccination and matting rules, answers product questions, takes special orders, and flags pets that are hurt or unwell.
EXAMPLE WORKFLOW · Text message
Book a large-dog groom from a late-night text
An owner texts your shop’s InsertChat number on Thursday night, after you’ve closed.
“Can I get a full groom for Biscuit on Saturday? He’s a 60-pound goldendoodle and pretty matted behind the ears.”
02
Check what you require
Ask when Biscuit was last groomed, how he handles the dryer, and whether his rabies vaccine is current, as your policy requires.
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Book a slot long enough
Offer Saturday times set aside for large-dog grooms and book the one the owner picks, with the matting noted for your groomer.
Your team sets the boundaries
Reports of a pet hurt or unwell during or after a groom go to your team at once, and the owner hears the emergency-vet directions you wrote. Bites and complaints are marked for a manager.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for pet groomers and pet stores
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Grooming appointments matched to breed, size, and coat
- Prices from your grooming menu, including add-ons like teeth brushing
- Vaccination, matting, drop-off, and pickup policies
- Product and brand questions, answered from the product information you publish
- Special orders, store hours, and adoption event dates
Sent straight to your team
- A pet hurt or unwell during or after a groom
- Bites and aggressive-pet incidents
- Health and diet questions that belong with a veterinarian
- Complaints about a groom or a product
- Refund and return disputes
What it asks and what it needs to know
Details it collects
- Owner’s name and mobile number
- Pet’s name, breed, age, and weight
- Coat condition, including mats or a long gap since the last groom
- Service wanted, from a bath to a full haircut or nail trim
- Vaccine records your policy requires
- Behavior notes, such as nerves around dryers or past bites
- Product, size, and quantity for special orders
What to add to its knowledge
- Grooming menu with prices by size and coat type
- Vaccination requirements and the records you accept
- Matting, shave-down, and behavior policies
- Brands, formulas, and sizes you usually carry
- How special orders work and how long they take to arrive
- Store hours, adoption event dates, and your emergency-vet directions
Can an AI receptionist book grooming appointments by breed and coat?
Yes, when each kind of groom has its own appointment length. Set up event types in Calendly or Cal.com, such as a small-dog bath and a large double-coat groom, and the assistant books the one that fits the breed, weight, and coat the owner describes. Mats, nervous pets, and missing vaccine records are noted on the contact, so your groomer knows before drop-off.
Can it tell pet store customers what’s in stock?
It answers from the product information you publish, since it can’t see live stock levels. Add the brands, formulas, and bag sizes you usually carry, and the assistant tells customers what you normally have on the shelf. When someone wants an item set aside or ordered, it takes the product, size, quantity, and contact details as a special order, and your staff confirm it.
How much does an AI receptionist for pet groomers and pet stores cost?
Pro costs $98 a month and gives your shop three seats for groomers and floor staff, three AI assistants, a phone number, and monthly credits. Owners’ calls round up to whole minutes on your credits, and SMS can bring its own charges. A second location can run its own assistant with its own address and hours, and each extra number costs $10 a month.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / CalendarOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for pet groomers and pet stores
Scheduling
Let your front desk offer open times, book, reschedule, and cancel appointments on calls, chats, and texts. Bookings stay linked to the customer and the conversation.
Explore Scheduling
AI text messaging
Customers text your InsertChat number and get answers from your knowledge. Your team sees every thread in the shared inbox and can step in.
Explore AI text messagingKnowledge & answers
Bring your website, documents, FAQs, videos, and product information into one knowledge base. Test answers and fill information gaps before connecting it to customers.
Explore Knowledge & answersConnect the calendar and tools you use
All integrations ↗
Yes. Add your grooming menu and your product information to the same knowledge, and the assistant answers both kinds of questions on one number. It books grooms on your calendar and takes special orders for the store team. Grooming and store conversations land in the same shared inbox, where your team can assign each one.
Yes. Picture messages bypass the assistant and land with a person on your team, so a groomer can judge the matting before the appointment. Owners can also attach photos in your website chat. Either way, the picture stays on the owner’s contact with the rest of the conversation.
Yes. Put the chat on a Shopify, WooCommerce, or Wix store using the install code, or on WordPress with the plugin. Online shoppers then get the same product answers your callers hear. It can’t look up live orders or stock, so order changes and refunds go to your staff in the shared inbox.
InsertChat doesn’t connect to grooming software. Grooms can go on a Calendly or Cal.com event type, Google Calendar, Outlook, or InsertChat’s built-in calendar. If you keep your schedule in grooming software, have the assistant collect requests with the pet’s details and preferred times, and your front counter books them.
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