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Answer from your policies
Share your holiday rates and minimum stay, the vaccines you require, and your medication policy, including any fee for injections.
Pet boarding & kennels
An AI receptionist for boarding kennels and pet resorts, ready for the holiday rush.
Owners call in November about Christmas week, ask whether you’ll give insulin, and want to know if cats board away from the dogs. Your assistant answers from your rates and policies, collects each boarding request with dates and care needs for staff to confirm, and sends any hurt or unwell pet to your team and your veterinarian.
An AI receptionist for pet boarding answers owners’ calls, texts, website chat, and email while your staff are feeding, walking, and cleaning, using your rates, vaccine rules, and care policies. InsertChat’s assistant collects stay dates, pets, feeding, and medication details for your team to confirm, books meet-and-greets, and flags injured or sick pets for staff and your veterinarian.
EXAMPLE WORKFLOW · Phone call
Collect a holiday boarding request with medication needs
An owner calls at 7:30 p.m. in early November, after your front desk has gone home.
“Do you have room for two dogs from December 22 to January 2? One of them, Max, is diabetic and needs insulin twice a day.”
02
Collect the care details
Record both dogs, the dates, Max’s insulin dose and schedule, feeding instructions, and the owner’s veterinarian, as your intake asks.
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Pass it to your staff
Your team checks space for those dates and confirms the reservation. The assistant doesn’t hold runs or take the deposit.
Your team sets the boundaries
A pet that is injured, sick, or missing while in your care, owners worried about a pet’s health after pickup, and medical questions go to your staff and veterinarian at once.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for boarding kennels and pet resorts
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Boarding requests, collected with dates, pets, and care needs for staff to confirm
- Rates, holiday minimums, and add-ons like playtime or a bath before pickup
- Vaccine requirements, such as rabies, distemper, and bordetella
- Medication, special diet, and senior-pet care policies
- Drop-off and pickup hours
- Meet-and-greets and facility tours booked on your calendar
Sent straight to your team
- An injured or sick pet in your care
- Coughing, vomiting, or limping noticed after pickup
- A lost or escaped pet
- Bites or fights between animals
- Health and medication questions for a veterinarian
What it asks and what it needs to know
Details it collects
- Owner’s name, mobile number, and email
- Drop-off and pickup dates and times
- Each pet’s name, species, breed, age, and weight
- Vaccination dates and the clinic that holds the records
- Feeding schedule and the food the owner will bring
- Medications with doses and times
- Emergency contact and the pet’s regular veterinarian
What to add to its knowledge
- Nightly rates by pet size and room or suite type
- Holiday dates, minimum stays, and deposit rules
- Required vaccines and how records must be sent
- Medication, diet, and senior or special-needs policies
- What owners should bring and what you provide
- The veterinarian you use for emergencies and your after-hours instructions
Can an AI receptionist take boarding reservations?
It collects the request, and your staff confirm it, because InsertChat doesn’t connect to kennel software and can’t see which runs or suites are free. The assistant records the dates, each pet, and their care needs, and marks the request for a person. If you publish sold-out holiday dates, it says so and saves a waitlist request instead. It doesn’t take deposits.
What happens if an owner calls about a sick or injured pet?
The assistant treats it as urgent. It asks which pet, what the owner noticed, and when it started, then reads the instructions you wrote, such as the emergency hospital you send after-hours cases to. The conversation is marked “needs you” and your staff get an email alert. Medical advice always comes from your staff or a veterinarian, never from the assistant.
Will it collect vaccine records?
It asks for the vaccine dates and the clinic that holds the records, and notes them on the owner’s contact. Owners can attach a record in your website chat, and texted photos of paperwork go to a person. Your staff check every record before check-in, since the assistant doesn’t verify documents.
How much does an AI receptionist for pet boarding cost?
Pro costs $98 a month for one phone number, monthly credits, three team seats, and three AI assistants. Calls use credits and round up to whole minutes, so check the usage estimate on the pricing page against your busiest holiday month. Each extra number is $10 a month. New customers can try Pro free for 7 days with 500 credits, card required.
Related industries
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InsertChat / InboxOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for boarding kennels and pet resorts
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionist
After-hours answering
Your team’s phones ring while you’re open. After hours, or whenever nobody picks up, the AI receptionist answers, books the visit, and flags emergencies to your team.
Explore After-hours answering
AI text messaging
Customers text your InsertChat number and get answers from your knowledge. Your team sees every thread in the shared inbox and can step in.
Explore AI text messagingConnect the calendar and tools you use
All integrations ↗
More pet services industries
Pet services overview ↗- Pet grooming & pet storesBook grooms by breed and coat, answer product questions, and take special orders for staff.
- Dog trainingExplain classes and private lessons, book evaluations, and send bite and aggression cases to a trainer.
- Dog daycareBook temperament evaluations, explain packages and rules, and route injured dogs and incidents to staff.
Yes. Set your office hours and time zone, and calls ring your front desk while you’re open and go to the assistant after close. You can also have the desk phone ring for 5 to 60 seconds first during drop-off and pickup rushes.
Owners can text your InsertChat number, and routine questions get answers from your policies. The assistant can’t see how a boarded pet is doing, so check-in messages go to your staff in the shared inbox, where a team member can reply with an update.
Yes. Set the length, the days and hours you hold them, and the minimum notice you need, and the assistant books into InsertChat’s calendar, Google Calendar, Outlook, Calendly, or Cal.com. Trial overnight stays are collected as requests for your staff.
Kennels in the US and Canada keep their number and forward calls to InsertChat, confirmed with a verification call. Elsewhere, use a local or toll-free InsertChat number where available. Porting isn’t offered.
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