Explore the demo01
Connect your account
Find Zendesk in the InsertChat app catalog and authorize the account you want to use.
Help desk
Connect Zendesk tickets to your AI front desk.
Connect your Zendesk account in the InsertChat app and choose the ticket, request, and user actions your assistant can use. Actions run with the access your Zendesk account grants.
InsertChat connects to Zendesk so your AI front desk can create tickets and requests, reply to and update them, read their comments, and search tickets, users, and organizations. Problems reported by phone, website chat, or email can become Zendesk tickets without anyone retyping them.
Turn customer conversations into Zendesk tickets
A customer reports a problem by chat, email, or phone. With the Zendesk actions you enable, your assistant can create a ticket or request, look up an existing ticket and its comments, reply to it, or update it. It can also find and update Zendesk users and search organizations. Keep the conversation in your InsertChat inbox and configure approval where your team needs to decide.
What your assistant can do in Zendesk
- Create tickets and requests
- Reply to and update tickets and requests
- Read ticket and request comments
- Search tickets, users, and organizations, and create or update users
Turn on only the actions you need. Each one can run automatically or wait for your team’s approval.
How to set up Zendesk with InsertChat
02
Choose the actions
Select the supported actions your assistant needs and review the connection’s permissions.
03
Test the workflow
Try the customer flow and confirm that actions, approvals, and handoff work the way your team expects.
How businesses use Zendesk with InsertChat
Illustrative examples. Answers depend on the knowledge you add; actions depend on the connections and permissions you turn on.
Open a ticket for a damaged delivery
A shopper reports a cracked item in chat. The assistant creates a Zendesk ticket with the order number and what happened for your support team.
E-commerce use cases
Log repeat repair issues from calls
A caller says their repaired dryer stopped heating again. The assistant finds the existing ticket, adds a reply with the new details, and updates it for your service desk.
Appliance repair use cases
Track tenant requests as tickets
A tenant reports a leak by phone after hours. The assistant creates a ticket for your maintenance team and flags it as urgent in your inbox.
Property management use casesConnect the rest of your front desk
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inbox
Contacts
Your AI assistant saves each customer’s details from calls, chats, texts, and emails. Your team sees the history, open tasks, and next appointment in one record.
Explore ContactsActions & approvals
Give your front desk the tools to act on a conversation. Choose what it can do automatically and what your team needs to review.
Explore Actions & approvalsRelated guides and comparisons
More integrations
All integrations ↗
It can create tickets and requests, reply to and update tickets, and look up tickets, requests, and their comments. It can also search Zendesk, find users and organizations, and create or update users. Enable only the actions your support workflow needs.
No. InsertChat keeps customer conversations, contacts, and handoff in its shared inbox. The Zendesk connection adds ticket actions for teams that track support work in Zendesk. Test how new tickets and replies appear in Zendesk before enabling the flow.
Connect the Zendesk account your support team uses, from the app catalog in InsertChat. Actions run with that account’s own permissions, so the assistant cannot do more in Zendesk than the account allows. Connected services such as Zendesk may have their own charges.
Facts last reviewed .
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.